Plusnet Reviews

1.3 Rating 403 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

Metrics

1.3

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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How do I contact Plusnet?

Helpful Report

(4 weeks ago)

You can contact Plusnet by Telephone, Live Chat and Email.

Helpful Report

(4 weeks ago)

68.57%

Industry Average

“ Great service, fantastic customer service & brilliant prices ”

- Louisa Handy

“ Good value service and always a friendly voice if you have to call ”

- Stuart Webster

“ I have been a customer for many years and overall the service has been fine. I did have a major billing issue back in July which has only just been resolved. I would like to personally thank Lee Yule for his superb professional approach which was both caring and considerate. Lee has been such a fantastic help resolving all the issues. He is a credit to the company. I would have left and changed provider if it wasn't for Lee. ”

- Ruth Hart

Plusnet Reviews

Customer Service - Average