Plusnet Reviews

1.3 Rating 403 Reviews

7 %

of reviewers recommend Plusnet

Company Reviews

Questions

Metrics

1.3

Based on 403 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Plusnet deliver? Does Plusnet deliver on time?

Returns

Customer Service

How can I contact Plusnet? How quickly does Plusnet resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Plusnet.

How quickly does Plusnet resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 52% of reviewers feedback is Plusnet takes over a week to resolve customer queries.

Helpful Report

(4 weeks ago)

68.57%

Industry Average

“ We have been with Plusnet for a considerable while now, and have experienced very few problems. Everyone at home uses the internet, and our broadband is used considerably. We have fibre broadband, and speeds are very good, no complaints usually. Customer service can be slow at busy periods, but staff are always pleasant, cheerful and offer genuine assistance. ”

- Anonymous

“ I have just finished upgrading my mobile phone package with Plusnet including obtaining a new sim for my new iphone and I must say the service was excellent and the customer service lady I dealt with was very knowledgeable and a pleasure to talk to. Well done Plusnet! ”

- Kathlene Howarth

“ I was able to switch my contract with no hassle and their customer service staff was very helpful to guide me through and helped me with keeping my original number. ”

- Anonymous

Plusnet Reviews

Customer Service - Average