Pop In A Box Reviews

Name: Pop In A Box
Rating: 1.14

1.1 Rating 183 Reviews

3 %

of reviewers recommend Pop In A Box

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1.1

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Pop In A Box 1 star review on 11th January 2023

Anonymous

Pop In A Box 1 star review on 19th October 2022

D.reeve

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid, bunch of amateurs that taking money from customers for pre-order before toy even produced, used my money for a year, never send the toy to me and when I chased the order told me that toy is out of stock and I can have a refund?! Don't even have a decency to apologise for their fault - pre-order means that you already took the money for order and it could not be out of stock if the toy wasn't even produced in time of my order!”

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Posted 3 years ago

“Like others say I can confirm that pre-ordered items take a very long time to arrive or never arrive at all as everything after a while appears to be out of stock.”

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Posted 3 years ago

“You order products but never get them.”

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Posted 3 years ago

“Sucks. I ordered two marvel pops and recieved only one pop. I messaged them and they were no help. Eventually They said they would send me another pop but it was a pop that is on my don’t like list but they said they couldn’t change it cause they already sent it. Then they kept ignoring me until I said I cancelled my subscription and they said good.”

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Posted 3 years ago

“Just like most others. Never receive pre orders etc”

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Posted 3 years ago

“This company is awful. I have made many orders from here and not once have I ever received a full order. I have made pre orders multiple times and not once have I ever got my order. The date will come round for release date and no payment and no delivery I query it a couple of days later only to find that the item is out of stock and they don't know when the next delivery is. This has happened on pre ordered and buy now and it's not right. The customer service is like talking to bots as they always give you the same replies so it feels like you're never getting anywhere. if I was to give advice DO NOT SHOP HERE!”

Helpful Report

Posted 3 years ago

“Absolute garbage. No human response, they just take your money and gaslight you. Scum. Found the company director is Edward Michael Jones of Colwyn Bay. Company is now dissolved last registered as EJ2015 Ltd in the UK. He has been involved in 3 dissolved companies and looks very much like he just does this to gain a few £ then dissolves. Will chase through companies house to get him disallowed from heading a company again for fraudulent activity.”

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Posted 3 years ago

“Pre ordered ice cube funko pop back in March. August came and no product was delivered. Contacted customer service and gave them all my proof and info. They still wouldn’t refund me. $30 loss and lesson learned. Beware. Shady business”

Pop In A Box 1 star review on 23rd September 2021

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Posted 3 years ago

“Apart from getting the odd Funko Pop in damaged condition, and waiting many many months for items, even when other sites have had the exact items on sale and in stock for many months, I now find out they have been taking double payment from me for every pre-order I make. Once when I make the pre-order, and again when they send it out. I've seen others say the same and that Pop in a Box say they don't take money for pre-orders, but I have bank statements that tell me otherwise. I have confronted Pop in a Box and after 18 days they still have not replied.”

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Posted 3 years ago

“Shockingly bad”

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Posted 3 years ago

“0 customer service. 1 star is generous. Ordered a pop 6 months ago. Its still not here. That was in February and its now September. Lots of people complaining about the same issue on twitter. They ignore my tweets and say they're too busy and will get back to me when they can. A week later still nothing. They respond to other tweets within 12 hours. Not mine though. They're so unprofessional it's disgusting. Do not make any preorders with them because you will risk not receiving it and losing out on the pop whilst it's released everywhere else. They take more preorders than they can fulfil and pocket your money hoping you won't even realise.. Probably makes them a fortune if you count up the thousands of customers they do this to.”

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Posted 3 years ago

“horseshit company”

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Posted 3 years ago

“This company is a disgrace. I ordered items in January and February 2021 that still haven't arrived, so decided to cancel the orders as I could get the items elsewhere much faster. However, they're refusing to give my money back, saying they don't take payment until dispatch, but I sent bank statements proving otherwise and now they're just ignoring my messages. Avoid this site at all costs, absolute scammers! They deserve 0 stars!”

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Posted 3 years ago

“This company is absolutely horrific! They're part of the Hut group, and as such are without customer service, morals or scruples. They deserve minus stars. DO NOT DEAL WITH THEM”

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Posted 3 years ago

“Ordered a product from them back in December and never received it even nine months later. There's been no updates and now the website is telling me the product doesn't exist”

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Posted 3 years ago

“Disgusting service. Done a pre order in November, cancelled last month as still not received even though the items are in the shops. They have my money as paid through pay pal and money went from my bank account to PayPal but they are trying to say they don’t have my money and they don’t take the money until dispatch time. Lot or rubbish. Thieves that’s all,they are. Will never buy from them again”

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Posted 3 years ago

“I ordered 3 pop head in March 2021 and still haven't received them 6 months later. Shocking customer services and just an auto generated reply email. Don't waste your time with this company.”

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Posted 3 years ago

“I ordered a pop in January it's now almost August and I have yet to receive it. I have seen this pop months ago in stores and actually bought it on Amazon and got it in a day. I tried hitting cancel on my order. Then received a message saying I cannot cancel it. I sent another message asking why can I not cancel and now I'm being ignored.”

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Posted 3 years ago

“Ordered a pop in October 2020. It’s July 2021, and I have not received it. I recently moved, and now they’re telling me I can’t change the delivery address even though nothing has been sent yet. I waited 9 months for this pop and will never get it because they lied about having this product. It’s ridiculous. Don’t ever order from this website.”

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Posted 3 years ago

“Husband pre ordered a freddie mercury and tomie pop back on Christmas 2020. Still havent received them. July 2021”

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Posted 3 years ago

Pop In A Box is rated 1.1 based on 183 reviews