Pop In A Box Reviews

Name: Pop In A Box
Rating: 1.14

1.1 Rating 183 Reviews

3 %

of reviewers recommend Pop In A Box

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1.1

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Pop In A Box 1 star review on 11th January 2023

Anonymous

Pop In A Box 1 star review on 19th October 2022

D.reeve

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just dreadful. Set up a subscription for my Son, none od the Pops he wanted were ever in stock. I noticed when I checked the whereabouts of our December Pop it wasn’t my address on the shipping confirmation. Live chat unavailable, inbox constantly full, Facebook messenger messages answered by several different people telling me not to worry! Demanded management contact me today find out my account had been hackec (since December) took a manager to tell me someone had added a new address to my account in November! Absolutely appalled. Subscription cancelled and given £10 credit, sadly everything my son wanted is out of stock!!! Do not waste your money”

Helpful Report

Posted 3 years ago

“Wouldnt even give one star. PLEASE! Do not waste your time or money. I have never reviewed anything before but with this I just had to for the sake of others. I ordered 3 things the start of November which said they’d be released the same month, later on it changed to February, annoying but I can still wait. Now today (6th jan) I’ve just been charged a random £7.48 from my bank for absolutely no reason, still no products and have already paid for what I ordered months ago. They’re an absolute scam and not trustworthy at all.”

Helpful Report

Posted 3 years ago

“This company has gone down hill so much. Sad. Company used to be good, great customer service (USED TO BE). Now? I have been charged twice in the last month when I didn't order anything, customer service is like trying to argue with a brick wall. They don't seem to understand or really care what has happened to you. Lost a customer for life once this gets resolved with my bank. I would suggest buying and supporting another company. One that's worth it and has the customer service it should have. (I would put my order number in however they dont update my orders so my last order was from 2019) Cant even get that right.”

Helpful Report

Posted 3 years ago

“I pre-ordered the Tobi pop in advance because I wanted to get it for my boyfriend for Christmas, I even checked up when it was in stock and it was just processing for ages, it’s been over a month and I emailed them before asking about why it was still processing and they told me that I will hear about it shipping in a few days, it’s now Christmas Eve and they have just said that they are out of stock and have cancelled my order. I’m actually enraged because 1, I pre-ordered it so it wouldn’t go out of stock before I could buy it and 2, they left until last minute and told me they were going to update me on shipping it a few weeks back only to now email me that actually, no, it’s out of stock and been cancelled. I will never be ordering from it again and I expect they better give me my money back so I can actually get my boyfriend a present. If I could I would rate it 0 stars.”

Helpful Report

Posted 3 years ago

“They are an overall bad experience! Customer service is just horrible and I’m not gonna recommend this site ever. Waiting on my orders that have zero status update info available. I’m not even sure they will send my products. I’m waiting a bit but my next move is contacting my credit card company to label them as fraud! They just are not professional! Beware and stay away”

Helpful Report

Posted 3 years ago

“I wouldn’t order from these. I placed an order on the 6th of October for 10 Funko pop figures for Christmas presents spending nearly £100.00. I’ve received 2. I’ve sent numerous messages asking where the rest of my order is. I’ve been told that I won’t receive the rest till next year. I’ve tried to get a refund and cancel the 8 I’m still waiting for as it’s too late for them to be Christmas presents but I’ve heard nothing. The money has been taken but no one will get back to me. I could really do without the stress as I’m recovering from breast cancer. Can someone please sort it out.”

Helpful Report

Posted 3 years ago

“I pre ordered 2 pop figures in September 2020 ... Still waiting! Messaged 3 times now always told it being processed....quick enough to take your money though, so annoyed and can't phone them. Seen the same items in shops since September could have bought them there. A shame I had to click 1 star”

Helpful Report

Posted 3 years ago

“I arranged a PITB subscription of Disney pop figures. I ordered lots that were on but now (so available) on one order than I set up a subscription. I have received half of one order which is fine. The main issue I have is that they have charged me 2 months already for the Disney pop subscription but I have not been sent any out at all. I am furious.”

Helpful Report

Posted 3 years ago

“Ordered an item in October that was due in stock in late November. I have now been told that the item is out of stock and I wouldn't receive it until after January, leaving me without a Christmas present. Scam.”

Helpful Report

Posted 3 years ago

“Waste of time ordering from them. I pre-ordered an item two weeks ago, it is now showing as out of stock on their website. How can something be out of stock suddenly if you had nothing to sell in the first place? Like many people have said here, I should have read the reviews prior to placing an order. Awful, awful company. I have also noticed they love to reply to the (very, very few) good reviews on review websites, but ignore the bad ones (which is about 90%)! Guess ignorance is bliss. I hope this review saves at least one person from ordering from this embarrassment of a company.”

Helpful Report

Posted 3 years ago

“They suck. Don’t change your address, they can’t divert your orders. They won’t refund orders if they aren’t returned in this scenario even though we know people steal packages.”

Pop In A Box 1 star review on 27th November 2020

Helpful Report

Posted 3 years ago

“Scam! Do not Purchase from this company. They shipped it in a very small box. It was difficult to take out. Once opened there were noticeable cuts from top to bottom of the pops box from what looked like a box cutter done by someone in the warehouse. They knew they shipped me a damaged product and didn’t care. I Requested a replacement of some sort but all they agreed to do was give me partial credit or a 25% refund.The pop itself was $29.99 I declined their offer and requested a full refund if I shipped it back to them. The email stated they would only refund me back my money if the product was unused or in “pristine condition” It doesn’t make any sense. The product they sold me was damaged already. So basically it’s them saying yea we are taking back the damaged pop we sent you and not refunding you anything at the same time. Don’t waste your time with Pop in a Box. They ship them in the cheapest cardboard boxes they can get and don’t add bubble wrap or any other form of protection. The chances of it arriving in great condition is slim and the chances of you getting your full refund is zero.”

Helpful Report

Posted 3 years ago

“have yet to receive my order, it's 3 weeks after I was supposed to receive it. Customer service is just giving me the run around, I will not ever buy from them again... truly a horrible scamming company”

Helpful Report

Posted 4 years ago

“Ordered a Batman Pride pop back in June just before the preorder was meant to be ready. It got pushed back three times and every time I had to message customer service myself because you don't even get informed of the delays. Almost five months after my initial purchase the item is delivered. Good quality, no damage, but the appalling service and ridiculously slow shipping has taught me not to preorder anything from here again.”

Helpful Report

Posted 4 years ago

“I made an order with 5 funkos. 1 got lost. 1 got lost as well and they cant send me another one because they have no stock... I´m still waiting for the rest of the order. It´ve been 3 weeks waiting...they´re probably lost too TERRIBLE”

Helpful Report

Posted 4 years ago

“They delivered all of my items damaged. A complete waste of my money. Please be smarter consumers. I should have trusted the reviews.”

Pop In A Box 1 star review on 17th October 2020

Helpful Report

Posted 4 years ago

“Please Avoid!!! Constant damaged pops and bad customer service. They have put me off collecting pop whats not good for a company who's main thing is collectables.”

Helpful Report

Posted 4 years ago

“My order for "My Hero Academia Bakugo SDCC 2020" was cancelled after paying and receiving order confirmation. Company probably listed wrong/fake stock to attract visitors to such sought after item then claim they couldn't fulfill for unreachable address, noting that I have used the same address many times before. Even if the address was the case, they could've reached out to ask for an alternative. Over-promising, deceiving and overall terrible service!!”

Helpful Report

Posted 4 years ago

“Ordered 2 jumpers and a phone case on the 21st of August and still have not got it till this day it’s nearly been a month and my order status says still processing??? No help from customers service as they told me they can’t do anything. It’s not hard to send the items I’m not shopping there again even when I asked for a refund....no reply. Don’t shop here”

Helpful Report

Posted 4 years ago

“After waiting 3/4 months to purchase a product. I finally purchased it. However, it’s been nearly a month since and they haven’t even shipped it. Spoken with customer service 5+ times asking for an answer. Too either be told we’re waiting on the warehouse to ship or we are waiting on the warehouse to update us. You think it would take a simply phone call to check and update me. Even if they updated me there customer service team takes 2 days at a time to reply. Even simply asking for a refund so I can purchase this elsewhere is not allowed. So I’m stuck in a never ending battle between refunds and deliveries.”

Helpful Report

Posted 4 years ago

Pop In A Box is rated 1.1 based on 183 reviews