Power Tools UK Reviews

Name: Power Tools UK
Address: Lumsden Stuart Ltd, 11A Law Place, Nerston Industrial Estate, Glasgow, South Lanarkshire
Rating: 4.71

4.7 Rating 2,138 Reviews

93 %

of reviewers recommend Power Tools UK

4.7

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01355 234328

Email:

info@powertoolsuk.co.uk

Location:

Lumsden Stuart Ltd,
11A Law Place, Nerston Industrial Estate,
Glasgow
South Lanarkshire
G74 4QL

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Power Tools UK 5 star review on 18th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pefect quickly delivery”

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Posted 2 years ago

“Amazing service i love love love shopping here for my power tools always a delight when purchasing tools and the delivery is always on point, they never let me down when also the deals and prices on tools and powertools are amazing and affordable i always come to Power Tools UK when im in ever need of a new tool. Would highly recommend to fellow colleagues”

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Posted 2 years ago

“Very competitive price and fast tracked delivery. Will be using again.”

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Posted 2 years ago

“Never have received the boots I ordered weeks and weeks ago”

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Posted 2 years ago

Dear Rebecca Regarding your review about the outstanding Buckler Boots order you were good enough to place with us on the 16th January. I have looked into this matter and confirm that these boots are still outstanding for which I apologise. We e-mailed you on the 17th January informing you that the boots had gone out of stock with the re-stock date in 3 to 4 weeks. Due to the extended delivery my staff offered you the choice of leaving the order on our system awaiting delivery from the manufacturer or an immediate full refund. To-date we have not heard from you however we also have not kept you updated with the delivery on your boots, which once again are running late from the original delivery promise something we should have done a few days ago. At this time we still await delivery from the manufacturer and it would now seem that the delivery has not yet left the factory causing further problems with re-stocking. Due to this I have immediately informed my credit control department to fully refund your order as I understand that holding an order for over 4 weeks is unacceptable in today’s market. Many thanks for taking the time to point out our failings on this occasion, we are facing extreme difficulty in supply at this time however this is no excuse on this occasion Regards Lumsden Stuart Director Power Tools UK

Posted 2 years ago

“Unit was not new package was already opened and scratches and signs of use - kept because too much effort to return - otherwise in working condition.”

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Posted 2 years ago

Dear David I am disappointed that you have to report that the Bosch Impact Driver you received was not in first class condition. As you will be aware from the documentation this machine was cross checked by both the picker and the packer before dispatch, hence the reason the box had been opened by warehouse staff. All machines supplied to the trade are first generation original manufacturers stock, why you are reporting "scratches and signs of use" I am at a loss to understand as everything comes directly from Bosch in bulk. It is always disappointing to receive such feedback as we try at all times to give the trade full value for money supplying fully traceable machines that can be registered for extended warranty directly with the manufacturer Thanks for taking time to register this feedback, the staff read all reviews placed about their company, I will have a discussion with the warehouse guys about this during our next meeting at the end of the week Regards Lumsden Stuart Director Power Tools UK

Posted 2 years ago

“fast delivery, highly recommended”

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Posted 2 years ago

“Quick delivery and good service from Power tools UK.”

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Posted 2 years ago

“Easy to use web site. Order arrived on time”

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Posted 2 years ago

“Easy to follow website and ordering, through to delivery details. Unfortunately we did have a problem receiving the order but that was to do with the delivery company.”

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Posted 2 years ago

“Price good but delivery not good.”

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Posted 2 years ago

“Great product range and good prices.”

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Posted 2 years ago

“Needed a quality sds cordless and already had Bosch tools saw this . Much cheaper than anywhere else and fast delivery. Great service many thanks.”

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Posted 2 years ago

“An excellent company to deal with who I’ll certainly use again”

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Posted 2 years ago

“Does exactly what they say on the tin”

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Posted 2 years ago

“Very good !”

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Posted 2 years ago

“Very quick and efficient service. Only issue was trying to pay with card, went and redid with PayPal and went straight through”

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Posted 2 years ago

“Never received, lost in post Lady called Kelly helped me genuinely contacting Parcel Force several times but in the end the manager didn't even investigate the driver's name, and he was not willing to take any responsibility which is very disappointed as I didn't choose the courier. As a customer, I feel I've been treated as not important and conned. Luckily it wasn't hundreds of pounds worth tools but therefore I quite surprise your company even bother sending me the replacement or suggesting compensation. Just lost money and confidence of your company.”

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Posted 2 years ago

Dear Youki Following your negative review concerning the service of our company I have now completed my investigation of your complaint and reply as follows. First may I apologise for the inconvenience caused in safely delivering your Makita Torch, sometimes the problems are out with our control. You will be fully aware that Pinewood Studios is a vast and expansive lot using dedicated delivery drop points as it is not possible to gain access to all areas. Following the request for information regarding your goods we supplied details of the dedicated mail drop point used by the driver for your theatre, we also confirmed that the courier had confirmed through GPS that the drop was completed at the time and date stated I have detail on our paperwork that due to Covid reasons you were unable to reach the employee who was on duty on the delivery day and as such were unable to ascertain exactly what the mailroom had done with your package. We did all we could to assist but failings within Pinewood mailrooms are beyond our control, my staff were attentive and answered all questions and queries, I resent you comment concerning quote "not important and conned" as the failing were at your end not ours We have over many years serviced Pinewood Studios without any problems regarding safe delivery or received allegations of mistrust from any party within the Pinewood organisation. It is very disappointing that you decided to level this complaint at our company when in fact the failing was within your facility Regards Lumsden Stuart Director Power Tools UK

Posted 2 years ago

“I have brought following stuffs from Power Tools UK, it takes little longer time for delivery arrangement during the New Year Holiday. The delivery is smooth and their prices are good. I recommend to purchase these tools from Power Tools UK for everyone. Makita DTD171RTJ Impact Driver 2-18v-5Ah Li-ion Batteries 1/4" Hex Drive Makita DTM52Z Multi Tool 18v BODY ONLY Brushless”

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Posted 2 years ago

“Best price by far .Goods arrived well packed and as described and in good time.Excellent ! totally recommend this company.”

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Posted 2 years ago

“I normally buy my Milwaukee gear from another company with a similar name. I accidentally ended up on their site and noticed the good price for the Milwaukee cut off tool so purchased from them instead. From purchasing, delivery took about 10 days. I'm assuming it was a new tool as it looked unused but that didn't explain why it wasn't brand new in a sealed box. It was in a plastic bag, rattling around in an old beaten-up box for a Bosch router. Certainly not the "new tool experience" I was expecting.”

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Posted 2 years ago

Power Tools UK is rated 4.7 based on 2,138 reviews