Pramcentre.co.uk Reviews

Name: Pramcentre.co.uk
Address: Glasgow Pram Centre25 - 29 McFarlane Street, Glasgow
Rating: 4.32

4.3 Rating 2,479 Reviews

82 %

of reviewers recommend Pramcentre.co.uk

4.3

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0141 552 3998

Email:

accounts@pramcentre.co.uk

Location:

Glasgow Pram Centre25 - 29 McFarlane Street
Glasgow
G4 0TL

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Pramcentre.co.uk 5 star review on 27th April 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST SHOP EVER. I ordered pram. After one month still didn't receive it. In the meantime I sent 5 emails with no response. I called them without any result. Lady on the phone told me she will call back in 10 minutes which never happened. Next calls couldn't go through. I was lucky that I paid with paypal so they could get me back my money AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

“We spent an age in the shop on the first visit. Was shown a car seat we liked and assured that it would compatible with the Pram we wanted. When we went to order we were then told that the car seat did not fit. So then had to make another choice on the car seat. On ordering we were Told the car seat would be about 4 weeks and the pram would be 10-12 weeks. 4 weeks- no car seat. 5 weeks - no car seat 6 weeks - no car seat You can see where this is going. Eventually the car seat and pram wheels were sent. No pram Body!!! Plus the car seat we were told had been subject to a problem and had to be ordered again. The excuse for it being late. Chased this up and were told it would be in next week. It didn't arrive. To cut an already long story short, we have been told every week since 20th May that the delivery will be in next week. This was clarified on an e-mail "assuring" is that it would be in. We asked why we were lied to they denied this was a lie???? Today (06/0/17) we still have no pram!! We have to constantly phone and wait on hold. We are then told it will be looked into and they will phone us back. They never do and we need to keep chasing them. Avoid like the plague. Bad customer service. Just tell you what they think you want to hear and then deny that they have lied when they blatantly have!!!! If they cannot interpret their systems to see when. A delivery is due then more training is needed. We also explained that we had read the reviews of the centre (probably too late). She told us that every store gets bad reviews. It doesn't look like they act upon it at all. Same problems that we have had and still going on. If they are that busy then employ more staff/more capable staff and stop winging it. If I was to describe the way the company is run in one word then it would be "amateur"”

Helpful Report

Posted 7 years ago

“I was really happy with the pram centre , everything I ordered was delivered when they said it would be and there wasn't much waiting time”

Helpful Report

Posted 7 years ago

“Took payment for a car seat and then a few days later advised it was out of stock and would be for two weeks. It's now been more than two weeks and they can't tell me when it will be in stock. Refused to consider any good will offer.”

Helpful Report

Posted 7 years ago

“Worse company to history! I have waited 8 weeks for my cot set, they then decided to deliver it on a day I wasn't in. They didn't even tell me they were delivering it!!! And after being told every week different things over the phone it will be next week, it will be next week it has been an absolute joke!! 3 weeks left of pregnancy my cot set arrived, however I now have the problem of my pram not arriving! Got given a delivery slot which then changed from 9.30-10.30 to between 6am-10pm WHO DELIVERS AT 10PM?!, no contact number to ring to see where my pram was. Then got another text giving me another time slot from 1.30-2.30pm , 5 minutes later got ANOTHER text saying that time slot has been cancelled and I will receive it before 6pm. I am heavily pregnant and never been messed around so much in all my life! Worst shopping experience ever, I will never be ordering from here again.”

Helpful Report

Posted 7 years ago

“I was very happy to received my new stroller in a timely fashion following correspondence advising me of a slight delay in delivery. I was also gifted a 5% refund for the incoinvenance. I will be ordering from pram centre again after such a positive experience.”

Helpful Report

Posted 7 years ago

“I ordered the mama and papas Light & Sound Lotty Playmat & Gym Product ID: 583910580195 .. it says usually post within 24 hours. Got an email confirmation that it was on its way but then the courier said its not with them. This was two weeks ago. I've not received anything and nobody is responding to any emails that I've sent nor is anyone answering the phones. I've tried hours on all the different options!”

Helpful Report

Posted 7 years ago

“Very satisfied with the quality and service!”

Helpful Report

Posted 7 years ago

“They Do not answer phones, you are in a queue for 30 minutes, eventually had to hang up as fed up being told"your call is in a queue please wait". Get through to tax office quicker, don't believe that many people can be phoning unless lots of problems going on.Also tried to email.”

Helpful Report

Posted 7 years ago

“Competitive prices, easy to order, takes PayPal, has colours in stock that most other retailers showing unavailable, prompt delivery, delighted.”

Helpful Report

Posted 7 years ago

“Easy to order, very prompt delivery at the earlier end of the range of delivery times, delighted.”

Helpful Report

Posted 7 years ago

“I ordered a pram, it hasn't been dispatched. I have messaged, emailed and rang. I can't get through. I'm getting very worried now”

Helpful Report

Posted 7 years ago

“Yes certainly”

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Posted 7 years ago

“Brilliant Thankyou :)”

Helpful Report

Posted 7 years ago

“I ordered two cribs and two mattresses several months ago, I recieved cribs very promptly Was told the mattereses out of stock would be in on Friday Well after several e mails and calls with promises of deliver , I still have not recieved my mattresses only excuses like lost in transet”

Helpful Report

Posted 7 years ago

“Still not had delivery of stuff ordered”

Helpful Report

Posted 7 years ago

“I had to make an addition to my order, difficulty getting through on the phone, but when I did excellent and efficient friendly service , very good delivery time.”

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Posted 7 years ago

“Item delivered very quickly . Price very reasonable”

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Posted 7 years ago

“Easy to order, good updates , delivered on time.”

Helpful Report

Posted 7 years ago

“Brought some adapters for our stroller, 3mouth ago. They are still "on the way". Our little girl is gonna be to big for them when they arrive/ if they arrive.”

Helpful Report

Posted 7 years ago

Pramcentre.co.uk is rated 4.3 based on 2,479 reviews