“Do not use these lawyers!!
I should be completing tomorrow. Last Monday I called several times but couldn’t get through. I emailed but to no avail.
Then 4 days later! I receive a generic email asking me if I need to get in touch to fill out a form!?
Are you trying to tell me that they don’t have back up records of their customers contact details and proposed exchange dates?? They also had information regarding my gifted deposit for months and literally days before exchange ask me for more information. When I questioned why this had been left until the last minute I was told that because they are a no sale no fee firm, managers don’t check through paperwork etc until the very last moment just in case sales fall through!
Extremely unprofessional.
Between this company and Connells they’ve made it a pretty miserable and stressful few months for me.”
“This company is a waste of time, you have to chase them to get any were, do not use them go to a local solicitor. can't believe a company this size does not have back up dater, to contact you. supposed to move on 11th November only found out 2 hours before that there was problems, been living out of boxs since because we don't no whats happening or when we will move. not to mention the costs and stress of all this”
“No communication from you. Every time I phone the conveyancer is busy. Now your system is down I am due to complete the sale which I cannot do. Costing me lots of money. You should not be operating, your a disgrace. Would never recommend you.”
“If you value your sanity avoid this firm. Incompetent and slow, poorly trained and managed staff. Then their computers and phones crashed with - incredibly for a company of this size - no backup.”
“What is going on with this shambles of a company.
Their web listing states "Premier Property Lawyers is a wholly-owned, award-winning, subsidiary of My Home Move and is the largest conveyancing firm in the UK"
Blaming systems should not be an option, after all most reputable companies have a disaster recovery plan and often insurance companies insist on such.
As such these jockers are severely delaying exchange of the change which is now likely to collapse!”
“Poor service lack of
communication. Failure to update unless rang & chased.
Time wasting & no sense of urgency
Poor customer service
Would not recommend before Cyber attack/ Security breach. No apology online do not care about their clients”
“DO NOT USE THEM PLEASE THEY ARE THE MOST IRRESPONSIBLE AND UNFAITHFUL SERVICE IVE EVER USED IN MY LIFE. WE ARE NOT GETTING COMPLETED ON TIME AND OUR CONVEYANCER IS NOT RESPONDING AT ALL. THEY DO NOT CARE IF PEOPLE ARE LOSING THEIR MONEY AND THEIR HOUSE AND THEIR DREAMS. THEY SHOULD BE SHUT DOWN!”
“Absolutely rubbish! Completion date was 8th nov I handed the keys over as instructed. 3 days later I am still chasing my money due to me. Time to get legal advice I think 😡”
“I have not had a problem with.daniel tabner he has assured us that we will complete so I'm not worried I'm sure we will as soon as the outage issue is sorted
Claire unsworth”
“PPL say their computers and phones have been down all day yesterday and today. Our buyers 'buyers' are using PPL and we've all been ready to exchange for well over a week. I can't help thinking there is more to their current outage problems than just a 'cyber attack', very worrying”
“A very simple chain free purchase of a mortgage-free empty property took ten months, because Premier Property Lawyers simply vanished. They never reply to emails or do anything. They just take your money and run!”
“Do not use this company! i have experienced many of the same complaints as other reviews. My house has taken 20 months to complete so far and with a completion date set for few days time we are still having issues with things that should have bee done at the start. I wish I could give less than one star.”
“I have to say that I have dealt with many, many solicitors over the years when buying and selling houses and this company is far and away the worst. Also known as premier Property Lawyers so look out for them as well, there is nothing premier about them. They have a very slap dash approach to their role and don't seem to take it seriously at all or care.They made many last minute requests from me in the days up to completion which almost scuppered our plans, mostly for information they already had and had not checked or not checking the information they were give. Strike Estate agents are excellent but DO NOT use this firm for conveyancing.”
“This conveyancing company are simply " incompetent "
Everything left to the last minute ! Delayed completion 3 times because of poor time management. Verandra Parmar was dealing with the purchase, even though everything was set to complete, he still didn't request mortgage funds inspite of completion date being agree'd with 3 other solicitors. Get a grip of your staff Premier before someone sues you for breach of contract and losses.”
“2 weeks after instruction emailed to say they couldn't deal with purchase. No onward referral, no explanation as to why. Wouldn't respond to calls or emails.
I engaged another conveyancer but they continued to send paperwork and conduct searches on a property they had told me they couldn't act for.
Told my vendor I was pulling out of purchase causing mayhem even though they knew I'd engaged another conveyancer.
Tried to get my Trustpilot review removed. Hence on they maintain a high score that they don't deserve.
Disgraceful.”
“If you want to collapsing your chain and losing your property, then this is the company for your conveyancing!
They are the worst conveyances in history.
Honestly do not know how they a still in business. Extremley communication, misplacing documents and re-sending same documents already signed.
For the same money or even a little mor get yourself a local solicitor who you know will be the same person each time you need contact. This is not the happening with PPL.
We are now into the final day before compliance agreed date. They still haven’t addressed the released monies for the exchange. All 6 in our chain have paid for removal firms (as this is the only way now to get removals guaranteed for a given date) and now face the prospects of an exchange and completion on the same day, meaning one or more of the chain will not be able to get out of emir house by a midday deadline. We are from delay experience with this co., expecting for the chain to collapse due to a last minute delay. The waiting each day for this co. to progress a normal conveyance is excruciating and soul destroying!
You’ve been warned, do not use them!”
