“Ppl. Can a company be more useless than useless.... and then be even more useless on top of that?!?! Whereis the regulation / accountability.
SIMPLE 4property chain...started in April.... comletely f'd up broken chain by Novemmber27th
Well done ppl. What a bunch of King Cnuts. Unbeleivably poor.
Dont go near them with a toothpick let alone barge pole”
“Up until a few weeks ago i had no problems, still no systems and all our information has been hacked ,already i have had my bank account used fraudulently and am worried about identity theft it looks like it is happening already ! I am registering with Action fraud monday ,the least this company could do is update us !”
“Contacting PPL is a circle of lies and false promises. I dont understand how they are allowed to continue the way they are...3 weeks and its a total farce”
“Avoid ppl at all costs absolutely disgusting service. Had to find out about the system going down from my buyer. We should have completed on 16th Nov. Now my buyers morgage has expired and he's got to pay for a valuation again. Absolutely disgraceful. No one can come and value property now till 8th Dec. Had one update in 3 weeks ppl there service is a disgrace. Causes many a sleepless night with stress for myself and family. Dont know when we will complete now.”
“It has been over 3 weeks since their system stopped working. We have not had any updates from them what so ever. We are not able to contact them either. It is ridiculous! We are getting quite worried that we will loose our buyer as well as the house we are buying.”
“Never been the sort to go on recommendations from estate agents or builders we all know they have some kind of arrangement where they get commission, but I just though how can it hurt? Well I've been trying to move since 1 August and really wanted to get in by Xmas. Fortunately this is just an inconvenience rather than the disaster it is for many”
“sadly I cant give zero stars,
my Conveyancer was actually lovely and very helpful so respect to her :-)
but as an organization do not use, IT outage for 2 weeks and no reply/phone or any thing so the Conveyancer was using her personal phone . you think house buying is stressful then try Premier Property Lawyers awful company AVIOD! free legal's has a price loads of stress!!!”
“Terrible company 7 months in with no chain to buy a property, they will lie and give different reply’s each time, prices will go up from what they have quoted, and they have asked to pay final bill and we haven’t even exchanged contracts. Avoid at all costs YOU HAVE BERN WARNED”
“Not proving professional and complete lack of information regarding the current situation. My conveyor initially was fine but no contact now for three weeks. I have now instructed a new local firm and would recommend that if possible to others. Unsure if they even know I have moved as no response. Worried my chain could suffer so made decision to start again rather than wait. My main concern is breach of data and if my information has been stolen or GDPR breach so will await to see what the outcomes are. A very frustrating and anxious three weeks. Estate agents now need to stop referring to these companies as misleading. Hope others get resolution quickly !”
“Their outage system has been down for 3 weeks, why no back up plans.
We were supposed to exchange on the 29th October this did not happen.
Since then they do not contact you with updates, you constantly have to contact them and they never give direct answers.
They are always blaming others for delays including Managers buyers and colleagues.
Also one person says back up and running whilst others say they are Not......it is lie after lie.”
“Awful, like all the other posts.
I have no issue with my actual conveyancer as I don't think the company are even keeping them informed.
Disaster Recovery and Return to Normality Policies seem to have been overlooked.
When I have spoken to Customer Services they made out this was much wider affecting more firms than the 5 or so represented by Simplify.
I like other would prefer to move conveyancing company. I feel for their staff. Not a good company”
“Absolute awful company, was recommended by estate agents to use them. Whatever you do don't fall in the same trap, after months and months of trying to sell and buy they are just not doing their job, hard to contact and when in contact are clueless and rude, l now they have had problems recently but now claim they are up and running which is a complete lie.”
“We are currently at the top of our chain which has taken forever to get to the point of ready to Exchange, we had a date,19th Nov, but this had not been confirmed so we aren't a priority as I understand it. The buyer at the bottom of the chain is with PPL!!! I search for more information everyday as we are packed and ready to go but they aren't issuing regular statements. Where is your PR Executive???? Please just give us regular, honest updates, if you treat us with some respect you will have it returned. Your radio silence and blanket statements are an insult to our intelligence. We NEED your transparency in this matter, people are thinking of breaking chains as we can see no end in sight and Christmas is looming. Be honest, will we be moved for the Holidays, if not I will unpack and get this house ready. You are just adding extra frustrations to an already dire situation.”
“AWFUL. JUST. AWFUL.
Initially chose them as my conveyancer (recommended by estate agents) but changed to another conveyancer when literally nothing had been done after a month.
The vendors stuck with them and what should have been a simple, no chain sale has dragged on for months. Since last month, I've been waiting for exchange & completion dates, with my solicitor chasing once a week. Discovered today after chasing the estate agent that all their systems are down. Apparently their IT systems were compromised and they clearly have no disaster recovery in place.
Given that they had copies of my passport, driving licence, bank statements, tax documents etc. I'm now wondering whether these are now in the hands of criminals. None of the (unapologetic) communications from PPL address whether or not customer data was breached.
If I hadn't already spent over a thousand on surveys, searches etc. I would walk away now. Avoid, avoid, avoid.”
“We are at the top of our chain and the buyers at the very bottom of the chain are using PPL. The whole chain is awaiting PPL's systems going back on line so that we can exchange and complete. This process started in early July and the saga continues. We are living out of boxes with no idea when this situation can be resolved. Appalling. I would not entertain a buyer or a chain involved with this group ever again. Someone is bound to pull out if this continues! Sleepless nights!!”
“ZERO STARS!! This is the WORST company i have ever had the displeasure of being associated with. I agree with all of the other reviews. I'm absolutely appalled and disgusted by the service that this company provides. Absolutely shambolic from the start. We started this journey in June and we still have not exchanged or completed. All of our paperwork has been submitted but still we wait. I even had to obtain the last piece of paperwork myself- Mind boggling! I have done more work than my conveyancer. I have never even spoken to my conveyancer on the phone despite a million phone calls for updates and feedback. We had to break our chain on our house to avoid the sale being lost so now my family including an 18 month old baby and 3 year old little girl are all homeless. We've been living out of suitcases for the past 8 weeks- PPL do not care whatsoever. They keep telling me that they understand my frustrations but they DO NOT. I called one day and they said my conveyancer was in a meeting then my partner called a few hours later and they said he was off sick- blatant lies from start to finish! If things could not get any worse i am then proven wrong with this 'cyber attack'. This is peoples livelihoods and they could not give a damn. I am paying nearly £200 each month just to store my goods in a container as we have no home. The anxiety this company have caused me and my family will never be forgotten and i urge you all to use another company who have some compassion and work ethic. I could sit here and write pages and pages of things that have been unsatisfactory with this company. I'm a teacher and if i was that bad at my job i'd be sacked within an instant!”
“I wish I had read the reviews before I agreed to use PPL I would never in a million years have gone with them. When I sold my property in June to a Lady who was renting and the property I was buying was empty so no chain I thought great no problem how wrong was I . I have been chasing by phone and text no one returns or even acknowledge’s my enquiries which I think is very rude in this day and age an answer only takes minutes. My oldest son died last December and I decided to move nearer my other son , hoped to be Moved before the anniversary of his death now it looks as if I will still be here . I had hoped to be moved by Christmas (don’t think so ) . If I had known I would definitely have gone with a local lawyers and if anyone asks I would tell them to steer well clear of PPL.”
“Who the heck gave these monkeys a license to practice house law they have held us up completing adding great cost to buying our first house the stress it has caused is terrible , I will sue them and report this to the law society”
