“I have never written a review before because no company has proven to be this incompetent. If I could give 0 stars i would!!! Avoid this company at all cost!!!!
Its been 2 months and I still havent heard back from them. We have had no contact from our solicitor since joining. You cannot get in contact with anyone, emails are ignored and phone calls are unanswered. We have been filling out the contact form as they have advised us to do and we still haven't heard back from them. There has been no progress since I have joined, they do not care about the stress they put you through. I wish I did more research on this company before joining and discovered these reviews. If you're planning to join, dont! Save yourself. No words can describe how terrible this company is.”
“one star is too many.
I am sure there are dedicated people at the end of this hopeless service. But they are uncontactable. 4 weeks ago queries from my buyer and today same questions unanswered, oh...but if I pay an extra £80 they will be able to cover the two outstanding questions.
My personal experience is they are Sharks! Beware
Everything left until the house I am trying to purchase threatens to pull out unless SOMETHING at my end happens. Well done!”
“PPL has had a catastrophic software breach, however, I have not be contacted at all for over 3 weeks, at a crucial time in two expensive transactions. What can one make of this? It appears that going forward PPL is a dead duck. Certainly, the stress accrued through working with this firm means I could never recommend them, sadly. Nice idea, flawed application.”
“Estate agent recommended this shower of S""T i said ok because they said it was £650 all in , everything !! thats when the alarm bells should of rang ! from the start i could never talk to my conveyencer i spoke with the "TEAM" who are not even in the same building !!! its been over 4 months since i started my purchase i was told by estate agent your be in by late august early september it is vacant flat and i am cash buyer i am now paying hotel and food bills with no end in sight rubbish company stay well clear !!!!”
“Wish I could give no stars
Absolutely awful company
I am thousands of pounds out of pocket
I will be taking legal action against Premier Property Lawyers”
“My seller are using this lot for their sale. As their buyer PPL did not bother to tell me they had suffered a "Cyber Attack", meaning although my purchase should be completed, i am in the queue with thousands of others who have been negatively impacted by their incompetence
Did not even bother to contact me so I found out via my Estate Agents! Rubbish!.”
“BUYERS SELLERS BEWARE THE WORST CONVEYANING COMPANY I HAVE EVER USED A SIMPLE SELL OF A FLAT WITH NO CHAIN IS NOW 9 MONTHS WITHOUT EXCHANGE SIMPLY HOPELESS ZERO COMMUNICATION LOST PAPERWORK ETC ETC”
“DO NOT USE. Had been very patient during there technical issues. Which was a mistake. Have received no phone call from solicitor going on 4 weeks now. Been told many times over the last 2 weeks my solicitor will call me, and they have not. Only contact I have had, is a random email asking me to send money to bank details provided in an email. Which is shocking, considering you would think they might have brushed up on cyber security, after this. Eventually after 10+ phone calls, i got through to someone that works on the team, still not my solicitor. Go with a solicitor who you can actually meet in person, not these people.”
“We were hoping to exchange this Friday but PPL have done nothing since 28th October. They are 100% uncontactable, despite voicemails and emails from our vendor and his estate agents multiple times per day. It looks like we are going to lose our buyer and therefore will have to start again. DO NOT USE!”
“Complete waste of time, company run by complete idiots, I could train to be a solicitor and complete my own sale faster than Premier property lawyers.... absolute joke of a company.”
“Have they lost all our records and documents?
We have lost confidence in Premier Property Lawyers.
We were supposed to have exchanged on the 15th of November and be in our new home by now.
Today the conveyancer told us that he still hasn’t received the management pack.
However, we spoke to our management company who confirmed that they sent the management pack 2 weeks ago, all documented in the email trail.
The conveyancer also told us that the land registry hasn’t sent him the lease yet. This has been requested 4 time within a month, again email trail confirms.
I suspect it was sent to them before the outage.
They are also claiming that they are missing the TR1 from our purchase side which was also confirmed to have been sent a few weeks ago.
In our opinion this looks like Premier Property Lawyers has lost all our documents and records and now trying to cover this up with complete BS.”
“Appalling service. Had to find out about IT issue from the bbc website. We are trying to complete sale and purchase and our conveyancer can't access records despite the message on your website. We have now had to put stuff in storage look for temporary accommodation because PPL can't confirm completion date. With no direct dial number we can't contact our solicitor directly and have to call central number and hope someone picks up and passes the message on. How have your systems been down for 3 weeks?? your service sucks.”
“Totally useless. No communication no urgency. Do they have a business recovery plan. And why can they not operate without their portal. Now I hear my convergence is off on Holiday for a week good for him hope he never has to move house so much for working 24\7 to get up to date”
“Ppl. Can a company be more useless than useless.... and then be even more useless on top of that?!?! Whereis the regulation / accountability.
SIMPLE 4property chain...started in April.... comletely f'd up broken chain by Novemmber27th
Well done ppl. What a bunch of King Cnuts. Unbeleivably poor.
Dont go near them with a toothpick let alone barge pole”
“Up until a few weeks ago i had no problems, still no systems and all our information has been hacked ,already i have had my bank account used fraudulently and am worried about identity theft it looks like it is happening already ! I am registering with Action fraud monday ,the least this company could do is update us !”
“Contacting PPL is a circle of lies and false promises. I dont understand how they are allowed to continue the way they are...3 weeks and its a total farce”
“Avoid ppl at all costs absolutely disgusting service. Had to find out about the system going down from my buyer. We should have completed on 16th Nov. Now my buyers morgage has expired and he's got to pay for a valuation again. Absolutely disgraceful. No one can come and value property now till 8th Dec. Had one update in 3 weeks ppl there service is a disgrace. Causes many a sleepless night with stress for myself and family. Dont know when we will complete now.”
“It has been over 3 weeks since their system stopped working. We have not had any updates from them what so ever. We are not able to contact them either. It is ridiculous! We are getting quite worried that we will loose our buyer as well as the house we are buying.”
