“BUYERS SELLERS BEWARE THE WORST CONVEYANING COMPANY I HAVE EVER USED A SIMPLE SELL OF A FLAT WITH NO CHAIN IS NOW 9 MONTHS WITHOUT EXCHANGE SIMPLY HOPELESS ZERO COMMUNICATION LOST PAPERWORK ETC ETC”
“DO NOT USE. Had been very patient during there technical issues. Which was a mistake. Have received no phone call from solicitor going on 4 weeks now. Been told many times over the last 2 weeks my solicitor will call me, and they have not. Only contact I have had, is a random email asking me to send money to bank details provided in an email. Which is shocking, considering you would think they might have brushed up on cyber security, after this. Eventually after 10+ phone calls, i got through to someone that works on the team, still not my solicitor. Go with a solicitor who you can actually meet in person, not these people.”
“We were hoping to exchange this Friday but PPL have done nothing since 28th October. They are 100% uncontactable, despite voicemails and emails from our vendor and his estate agents multiple times per day. It looks like we are going to lose our buyer and therefore will have to start again. DO NOT USE!”
“Complete waste of time, company run by complete idiots, I could train to be a solicitor and complete my own sale faster than Premier property lawyers.... absolute joke of a company.”
“Have they lost all our records and documents?
We have lost confidence in Premier Property Lawyers.
We were supposed to have exchanged on the 15th of November and be in our new home by now.
Today the conveyancer told us that he still hasn’t received the management pack.
However, we spoke to our management company who confirmed that they sent the management pack 2 weeks ago, all documented in the email trail.
The conveyancer also told us that the land registry hasn’t sent him the lease yet. This has been requested 4 time within a month, again email trail confirms.
I suspect it was sent to them before the outage.
They are also claiming that they are missing the TR1 from our purchase side which was also confirmed to have been sent a few weeks ago.
In our opinion this looks like Premier Property Lawyers has lost all our documents and records and now trying to cover this up with complete BS.”
“Appalling service. Had to find out about IT issue from the bbc website. We are trying to complete sale and purchase and our conveyancer can't access records despite the message on your website. We have now had to put stuff in storage look for temporary accommodation because PPL can't confirm completion date. With no direct dial number we can't contact our solicitor directly and have to call central number and hope someone picks up and passes the message on. How have your systems been down for 3 weeks?? your service sucks.”
“Totally useless. No communication no urgency. Do they have a business recovery plan. And why can they not operate without their portal. Now I hear my convergence is off on Holiday for a week good for him hope he never has to move house so much for working 24\7 to get up to date”
“Ppl. Can a company be more useless than useless.... and then be even more useless on top of that?!?! Whereis the regulation / accountability.
SIMPLE 4property chain...started in April.... comletely f'd up broken chain by Novemmber27th
Well done ppl. What a bunch of King Cnuts. Unbeleivably poor.
Dont go near them with a toothpick let alone barge pole”
“Up until a few weeks ago i had no problems, still no systems and all our information has been hacked ,already i have had my bank account used fraudulently and am worried about identity theft it looks like it is happening already ! I am registering with Action fraud monday ,the least this company could do is update us !”
“Contacting PPL is a circle of lies and false promises. I dont understand how they are allowed to continue the way they are...3 weeks and its a total farce”
“Avoid ppl at all costs absolutely disgusting service. Had to find out about the system going down from my buyer. We should have completed on 16th Nov. Now my buyers morgage has expired and he's got to pay for a valuation again. Absolutely disgraceful. No one can come and value property now till 8th Dec. Had one update in 3 weeks ppl there service is a disgrace. Causes many a sleepless night with stress for myself and family. Dont know when we will complete now.”
“It has been over 3 weeks since their system stopped working. We have not had any updates from them what so ever. We are not able to contact them either. It is ridiculous! We are getting quite worried that we will loose our buyer as well as the house we are buying.”
“Never been the sort to go on recommendations from estate agents or builders we all know they have some kind of arrangement where they get commission, but I just though how can it hurt? Well I've been trying to move since 1 August and really wanted to get in by Xmas. Fortunately this is just an inconvenience rather than the disaster it is for many”
“sadly I cant give zero stars,
my Conveyancer was actually lovely and very helpful so respect to her :-)
but as an organization do not use, IT outage for 2 weeks and no reply/phone or any thing so the Conveyancer was using her personal phone . you think house buying is stressful then try Premier Property Lawyers awful company AVIOD! free legal's has a price loads of stress!!!”
“Terrible company 7 months in with no chain to buy a property, they will lie and give different reply’s each time, prices will go up from what they have quoted, and they have asked to pay final bill and we haven’t even exchanged contracts. Avoid at all costs YOU HAVE BERN WARNED”
“Not proving professional and complete lack of information regarding the current situation. My conveyor initially was fine but no contact now for three weeks. I have now instructed a new local firm and would recommend that if possible to others. Unsure if they even know I have moved as no response. Worried my chain could suffer so made decision to start again rather than wait. My main concern is breach of data and if my information has been stolen or GDPR breach so will await to see what the outcomes are. A very frustrating and anxious three weeks. Estate agents now need to stop referring to these companies as misleading. Hope others get resolution quickly !”
“Their outage system has been down for 3 weeks, why no back up plans.
We were supposed to exchange on the 29th October this did not happen.
Since then they do not contact you with updates, you constantly have to contact them and they never give direct answers.
They are always blaming others for delays including Managers buyers and colleagues.
Also one person says back up and running whilst others say they are Not......it is lie after lie.”
