“Absolutely shocking! 5 months into my house sale, still no completion date. Despite multiple requests for a phone call and still not received one. Requesting numerous indemnity policies that are not required and are coming at a cost to myself. Such a shame that house simple use them as I couldn’t fault the estate agents at all.”
“My sale has been stuck in its current situation for nearly two months. When I have asked why things are not proceeding, the response I have received is that the estate agents and the sellers solicitor has not responded to emails about the draft contracts. On eWay, I have seen that correspondence has been exchanged by the estate agent and my solicitor, making this claim false with regards to the estate agent.
My conveyancer, at no point, has indicated that she has attempted to communicate with the seller's solicitor via phone or email (no exchange of email is shown on eWay), leading to me having to get in touch with the seller directly to see what the situation is. The seller (who is also using the same firm) has informed me that she has uploaded all required documents, but says that her solicitor is yet to receive a sales memorandum.
I explained this to my conveyancer and her team via email, but no action was taken. This issue, in fact, has not even been acknowledged to date. This led to me having to contact the estate agent myself who confirmed that the seller's solicitor had received the memorandum. I then sent two emails requesting that Meg get in touch with the seller's solicitor as a matter of urgency. These emails were acknowledged through eWay but went ignored.
This situation has caused significant delay to the conveyancing process in addition to myself and the seller having to chase different parties, which we pay our conveyancers to do. In addition to this, the seller has completed the purchase of a property (bought after selling this property) which could be put at risk the longer these delays go on.”
“My daughters house sale through premier properties has been a total nightmare, almost taking her to a nervous breakdown. It has been 6 months and they are still asking totally unnecessary and pointless questions, as three other solicitors have pointed out. We are now on the point of withdrawing the house from the market, as financially and emotionally we can’t hold on much longer. They are a complete joke, haven’t a clue and we are probably reporting them to the law society.
DO NOT USE”
“Very poor conveyencing firm. Documents I am expected to sign were incorrect, they furlough their staff and then use it as an excuse for very poor customer service. The last two entries on my file are me chasing for an update on the the 27th April, and then me email chasing again today. So in 5 weeks it would appear that they have done precisely nothing. Very poor.”
“AVOID you will never speak to the same person twice, that's if they even bother to reply. 3 days to read an email meaning a simple exchange of information takes over 2 weeks. That's under normal circumstances, Corona has had them increase to 8 days. So if your buyer/sellers solicitor emails them it won't even get looked at for 8 days, then if there's an issue and they reply the same day 8 more before they even read the response leading to long delays. Joke of a company.”
“i thought they were good until they started asking me ..to prove who i was to get my own funds !!!!! adding stress to an already stressful situation
asking me question relating to bank accounts ..and when i opened them
do not use ..find a better solicitor”
“This is just a joke, just a bunch of incompetents. Everything was ready to go for the middle of March but they made excuses to postpone, some highly unbelievable, and then agreed on the end of March, but then used COVID 19 as another excuse. We are in the middle of May, no update at all simply nothing, How can they operate a business like that? contacted them today they answer me back with a response from an email dated 6 April, they have done nothing to chase it up. Absolute joke. For your own sake, whoever reads this, please don't use them for anything, totally useless.”
“Not a customer of premier property lawyers, but my buyer is. Everything was ready to go for the end of february, but they made excuses to postpone, some highly unbelievable, and then agreed the end of march, but then used covid 19 as another excuse. Here we are today due to exchange and conplete, and no one can get ahold of them. Absolute joke. We have had many problems with trying to get in contact, lots of phone calls via my estate agents and own solicitor to try and get them to respond, but would take a few days at least to hear anything, and even when we did hear anything it would be another reason for them not to be ready.”
“I am currently watching my poor sister trying to complete on her sale and purchase. Delays are NOT due to covid crisis and she should have completed weeks before this. She’s now facing the prospect of the chain breaking and owing thousands. I will be encouraging her to take this further!!”
“They were great super efficient and very professional
Took into account I was moving my mum single handed,and run my own business. Leanne Rowland was my conveyancer
She was always very sweet and understanding with my delay. Would recommend these guys,! Gill breen”
“Just totally incompetent and pass the buck for their work onto the customer to do! They then come out with lame excuses like "we only represent you for a freehold sale, not a leasehold" 4 months into a sale, without even being correct in their definition of the situation. One quote was "Just to let you know, as conveyancers, we are not qualified to interpret wills or cannot assist with the Probate application I am afraid"
Then what's the point of a solicitor??? And if they had found out what was involved at the start of the sale not the end, why didn't they say they would not be able to act on my behalf?? It's a complete joke of a setup, and for Purple Bricks to affiliate with them makes them part of this dragged out con and farce. They haven't done anything to help either. The whole operation stinks of a scam, or at least utter legal incompetence and total lack of professionalism across the structure. They have probably lost my buyer at this point due to time wasted over 4 months to sell a vacant property! 0 stars!”
“I really don't have the words...the amount of times i have felt apoplectic with rage is way off the scale. We now have Corona virus. My sale should have been completed weeks ago. It is now 7 months on, and my flat sale is yet to reach exchange. It is shared ownership transaction - no chain, both seller and buyer working in agreement and harmony. I do not know what is causing the delay. I have lost account of the amount of time i have sent chase up emails. I would give score of 0 if i could. Why do Purple Bricks use them? Woeful, hopeless”
“Exactly the same experience as everyone else - By far the worst legal firm I have ever had to deal with in my life - poor communication, never reply to calls or emails. Staff are just rude - say they will take a message and pass it on. but never do - call and call and call, email and email and email - if i could give Zero i would”
“Exactly what others are saying! Incompetent, slowest solicitors ever!! never get back to u, always us chasing. They make spelling errors on paperwork. Absolutely useless. Will never use them again. Don’t recommend anyone to use them!!”
“Taken 4 months to do legal work on us purchasing a property and still not at point of exchange!poor communication .slow at every point.no consistency with person dealing with case.rude staff..only communicate via email..totally frustrating to deal with!!”
“One word sum these lawyer up "Incompetent" this is followed by their lack of knowledge in this field of buying or selling houses. They are arrogant & rude. They are good at collecting data and not working as solicitors. They are plastic solicitors”
“I initially left a very positive review of PPL in the very early stages of our engagement. It is myself and partners first time buying a house and the online service seemed great, so much was happening in the first week or so and everything was efficient. I had the initial phone call and a follow up call to update me was scheduled for one week later.
One week later came, I booked a 30 minute window away from my desk at work only to never receive the call. When I called PPL to query nobody could see that I was due a call and said my conveyancer was off and that was why nobody has called. I understood this and was not too disgruntled, though I expected a call upon my convenyancers return and never got one.
Since then, our service has gone downhill dramatically. We are not given updates, we are on our 2nd conveyancer (nobody advised of the change or why) - I noticed it myself on the dashboard and when queried was told it was because my new conveyancer was more senior.
I have called a few times for updates now and my conveyancer(s) (past and present) are never available but one of the team is always happy to help. They open my file and then can't tell me much of anything and say they will get my conveyancer to call me; which never happens.
The most recent update I requested, again, convenyancer not available so spoke with someone else who said they could see I had made an initial payment which I had, back at the beginning of November and we are now at the end of January! They then said that the hold up was with my estate agents solicitors as they were waiting for paperwork. I asked what they were waiting for so I could speak with the EA and hurry them along, they said they were waiting for the plan. I told them that they have the plan to which they said they do not. I said there was a plan attached to page 4 of the memorandum of sale to which they said yes, but we need to know what it is you are buying. Again, I told them they have this on P4 of the MOS. Eventually, after a lot of back and forth, they must have looked on their records and they then had the plan in front of them, we went through it together and they said "oh, you're buying ALL of that?" to which I responded yes. They then mentioned further fees due to the plot we were purchasing (we are NOT impressed as it has been known all along what we are purchasing!) and said my conveyancer would contact me.
You guessed it, the conveyancer DID NOT CONTACT ME. I've instead had an email from the EA to say PPL have finally instructed searches - it's nice how they can update EA but not myself who is paying them.
I've today had a text, that has probably been the icing on the cake, to say our mortgage offer has been received, is being checked and that the paperwork will be with us shortly. We received our mortgage offer weeks ago and have had the paperwork to compliment ever since!
In summary, we are not impressed with the service we are paying for, we feel like we will never complete on our dream home and we would never, ever use nor recommend PPL to anybody whatsoever!
Extremely disappointed.”
“Utterly incompetent and totally igorant of legal conveyancig processes.
They don't even check paperwork until last minute! Then they use the longest, most convoluted process available to find a solution.
End result - multiple delays costing everyone in a chain time and money. Even their own customers mortgage deal ran out before completion! This was totally avoidable if they had done their job properly and professionally.
They ripped off and screwed over their own customers and everyone in the chain.”
