“I eventually moved at the end of September after 6 months of insane stress with this company and it has taken me 3 months to recover enough to write a few words. I could write a book but have no idea where I would begin the experience was so dire. They were simply shocking. If Im being very generous they were totally over whelmed with the amount of work.”
“Thahera choudhury is helping us sell our property. She’s been so informative in our initial call she went through everything we can expect and it’s been exactly how she said it would be. Any time we’ve emailed her or tried to call her she’s always got back to us immediately and been really informative with her answers. She’s one of the kindest conveyancers we’ve come across no matter how serious or stupid the question is she’s always happy to listen and help. Thanks for keeping us up to date with the case I’m glad we have a good conveyancer and I would really recommend her!”
“It's a shame there isn't a zero score. Absolutely useless on every score. Never return calls (their mailbox us usually full, so that says it all), and if by some miracle you can speak with someone, they have no idea what's going on. Use a local solicitor - yes SOLICITOR, who will be properly trained and know how to treat customers!”
“Absolutely dreadful. Take ages to reply to emails (and sometimes don't reply at all). Nobody seems to know anything or be able to give any updates on the case. Was told that it would be good to use them as they work for Strike, but everything is so disjointed I might as well be working with someone based on the moon. Avoid.”
“Avoid this company at all costs
Avoid this company at all costs as many others have written. This firm of conveyancing lawyers has delayed sale of our house to the buyer, who was forced to use them by their lender, every step of the way and even today, on the second planned date of completion, exchange has not even taken place and the removal company is sitting outside our house as well as the buyers with their young baby. PPL does not seem to care about the stress and anxiety they are causing people probably because not one particular solicitor/lawyer takes responsibility for one particular sale/purchase. This whole system needs to be overhauled. This company is not fit for purpose.”
“DO NOT use Premier Property Lawyers (PPL). Both us and our buyers were using them. Our small chain (3 houses) collapsed, here is why:
1. Missing documents and misleading information.
A Manager, who we’d trust supervised our case reverted directly to our landlord implying that the “chain is now in jeopardy” because the Landlord did not involve a 3rd party solicitor to obtain a Deed of Variation, requested by PPL “months ago”.
In fact, the chain was already in “jeopardy” because the Buyer’s case handler (also represented by PPL), requested to involve the Landlord and a 3rd party solicitor to amend the issue with our Lease at the point when our upper chain was ready to exchange. As soon as we’ve raised our complaints and concerns about the timing of this enquiry being raised (the Lease was available on eWay for the Buyers’ side to review for over 4 MONTHS at this time) - the document has gone missing from our file... At this point we started to question our own sanity.
2. No legal advice.
Person you will be working with directly will NOT be a solicitor. Instead, you will be dealing with “case handlers”, who can’t confirm if the Indemnity Policies (potentially crucial to saving the chain, recommended to us by PPL and already drafted) satisfy Buyer’s Lender requirements. Almost 4 weeks wasted trying to obtain simple confirmation regarding the chargeable insurance service they provide - no answer, lots of stress and zero progress to the sale. It’s alarming and wrong to say the least…
3. Poor customer service.
Our own client queries – as simple as uploading the paperwork to eWay for transparency reasons, were ignored. As soon as we encountered the problem, we were dropped and left in the dark. Vast majority of our questions remained unanswered, and we felt like we were doing all of the leg work. We knew selling our property through Strike would be a DYI affair, but we did not expect that this would apply to the conveyancing services “provided” by PPL. Even when a 3rd party (our own Vendor’s estate agents and solicitors) tried to complain about the lack of progress, they were told not to get involved as they were “not PPL’s clients”.
Based on our experience: If you don’t want to risk wasting your time, money, and losing your sanity, just go with anyone else but avoid PPL if you care about everyone’s health and wealth, because they don’t.”
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gordon beacham
6 reviews·1 photo
3 minutes ago
NEW
As other reviewers have said, do not accept any offers from buyers using this solicitor. I have no idea how they have any ratings above 1 star. …More
Allan Coxon
1 review
a month ago
Just sold using this company. Excellent customer portal - easy to navigate - send message to your solicitor - see progress - see documents - upload documents. Our solicitor was extremely efficient - professional - easy to contact (via …More
4
Annabel Cooper
2 reviews
3 weeks ago
NEW
It would be easier and less stressful to go to university to get a law degree to act as your own solicitor then use Premier Property Lawyers/Strike Conveyancing. …More
28
Isobel Sherrington
4 reviews
a month ago
We had a great experience remortgaging with Premier Property Lawyers. It was our first remortgage and our conveyancer Jodie made the process clear and easy. She was so knowledgeable and answered any questions we had really promptly (within …More
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Premier Property Lawyers Ltd. (Company)
Date founded: 2001
Founded: 2001
gordon beacham
6 reviews·1 photo
3 minutes ago
NEW
As other reviewers have said, do not accept any offers from buyers using this solicitor. I have no idea how they have any ratings above 1 star.
We responded to all queries sent across to our solicitors and were regularly chasing for updates. They then resent queries we had already answered, 6 weeks after our initial response.
Deadlines for when our chain wanted to exchange were ignored and we received only updates that they were waiting on responses to queries. These had been sent and our solicitors had even copied in our estate agents so we knew they had been sent.
They then raised an issue with the indemnity at the last minute which required us to scramble round to resolve with the council.
They then said they hadn't received the mortgage deed from our buyers (now 3 1/2 months after the offer was accepted) which our buyers had sent several times before.
They then said they couldn't download it on their system.
Our whole chain is about to fall over. As I'm moving from England to Scotland I will have to pay double the solicitors fees everyone else on the chain is paying due to the difference in laws.
No one can get through to them or any responses from them in a timely manner. Our solicitor/our buyers/our estate agents all get completely different updates when they finally do get a response. The incompetence and lack of urgency is second to none. Our upwards chain is about to collapse, I will be out thousands of pounds and it all lies with PPL.
Never use them and most importantly NEVER accept an offer from a buyer using them.”
“Dragged their feet for 6 months, buyer ended up pulling out, we now can't sell our house for 10 grand less than we had originally had 3 offers for. Avoid this company at all cost”
“Why are these people allowed to continue trading? They should be reported to trading standards. I urge anyone who has has left a one star review to do just that. Our experience was truly awful. We actually put the house back on the market because the sale was not progressing. Sold the house in April and completed end of October after completion delayed 3 times through ppl incompetence. DO NOT USE,,, you have been warned!!!!”
“We initially went with PPL as our vendor was selling through Purple Bricks and they made it seem like using them would be faster. Within a few days we were contacted and asked to sign all kinds of rights waivers due to the fact that the vendor was also using the same firm. Given that you want someone to act on your best interests it is ridiculous to even suggest that buyer and seller use the same firm, let alone framing it as something that would make things easier. When my wife rang up to sack them and say we weren’t comfortable having the same firm as the seller represent us, he said she was overreacting and told her to speak to her husband before making any decisions. Sexist idiot!
Needless to say 6 months later our purchase has fallen apart as PPL failed to do what our vendor needed for her onward purchase. For months nothing happened, then we were told there was an issue with the onward purchase. They eventually suggested completion dates but wouldn’t exchange, then multiple dates failed to happen. We were promised the issues were all resolved and we would exchange and complete on the same day in a few days time. The next day Purple Bricks rang us to say the completion wasn’t possible and the sellers onward purchase was likely to not go ahead. The person from PPL who had promised in writing that it would go ahead, they were just waiting for mortgage funds to clear and no issues needed to be resolved, was too pathetic to even contact us himself after his outright lies. We have ended up needing to find a new place to rent as we gave notice to our landlord after PPL made promises that everything would complete. Both us and our seller have missed out on good mortgage rates secured six months ago because of PPL being inept liars, let alone thousands in wasted costs.
Avoid like the plague!!! They were going to charge twice as much compared to the real solicitors we replaced them with, who got everything sorted for us in weeks with no fuss. They advised us that they didn’t think PPL could sort out the issue the seller was having, as they have no legal expertise, and they were correct unfortunately.
One star is too kind, even if you aren’t using PPL I would be wary of any buyer or seller using them, as they clearly can’t do their job and your deal is likely to fall apart due to their way of working. Thanks for wasting 6 months of our lives and ruining our first purchase that should have been a happy occasion.”
“I will try and keep this short and sweet.
Simply avoid Premier Property Lawyers, as most of the reviews say below they are beyond slow. Fortunately my conveyancer has been pretty good but my buyers conveyancer is simply the most inept solicitor I have come across over the last 10 years buying and selling houses.
If you use Premier Property Lawyers and get allocated “Dan/Daniel” run away! These guys sit on enquiries without doing anything with them, I’ve known chickens to sit on eggs for less time!
Anyway to keep this short just avoid this company! Even if Purplebricks recommend them simply avoid them at all costs!!”
“If you want solicitors that take so long to answer enquiries that your 3% Mortgage offer expires and you have to renew it at 6% , then Premier Properties are the ones for you! They will quite happily cost you thousands of pounds in the future due to their lack of urgency to get the job done.
I would not reccommend these to anyone if my life depended on it. It’s easy to look at the bad reviews and just think we are angry people and that it won’t happen to you, but trust me it will!
It’s not like they are cheap either, i would expect a poor service if i was paying around £1000 but they are charging us more than double that, which is not very ideal with the growing cost of living!
No chain on either end yet we still can’t purchase a property inside 6 months, and just to top it off they only reply to 1 out of every 10 emails, so we haven’t had a clue whats even been going on!
Honestly just look for a smaller company/independant solicitor that doesn’t take on too much work.”
“Currently going through their in-house complaints procedure before taking things further as they are totally incompetant!
Makes buying/selling houses ten times more stressful!!!”
“Completely useless lie after lie. A simple house sale first time buyer and me moving into partners house. Sold in march should of completed end of June still not completed and cost me a fortune. Will be lucky if done by end of December. They dont have a clue what they are doing. DO NOT USE THEM YOU WILL BE SORRY.”
“Poor customer service, we have been assigned to multiple solicitors, most of them incapable of doing their job. I would do everything to NOT recommend you. In particular Tracy Parker and Nolwazi Siziba. I hope the company would take serious actions against them as they are not been trained at all and caused delays and distress. The communication was poor if not existent and this was noted also by the other parties involved (we sold and bought and house). One of the worst experience in my life!”
