“STAY AWAY FROM THIS COMPANY!
Various solicitors working on my file no consistency at ALL!
Repeatedly asking the same questions - not actually reading the replies sent answered the same questions now 3 times, documents sent 3 times via post, email and scanned to Eway and they still continually ask for them.
My solicitor is very rude to me speaks down to me like I am a nobody cannot get calls back, always chasing them with no response back and if I want to complain I was told by a manager that it would hold my case up even more.
Causing me sleepless night and IBS/Stress they have no regard for customers, what am I actually paying for as I have been chasing around getting answers, I have brought and sold various properties and I have never received such an unprofessional lack of care solicitors in my time.
Premier Property Lawyers are Unprofessional, Rude, Unorganised, paperwork lost, no knowledge on leasehold properties, I was recommend to use this company by Ben Pegg my estate agent and what a mistake this was.
Please stay clear off this company.”
“Multiple solicitor changes - no consistency.
Repeatedly asking the same questions - not actually reading the replies I sent.
Uncommunicative - very difficult to reach our solicitor.
The solicitor went missing on exchange date. It was taken on by one his colleagues who then couldn't locate the appropriate paperwork.
Same solicitor went missing on completion day.
Our case was picked up by a colleague who called to say we should have transferred funds to them the previous week and our solicitor should have told us.
Also we were missing paperwork which we should also have been told about the previous week.
So with the removal company loading up I raced down to our bank and had to transfer funds and complete the missing paperwork.
Stressful? Just a bit!!
Overall I have found Premier Property Lawyers to be:
Unprofessional
Inept
Hard to reach
Disorganised and lacking in the skill or knowledge required to be a competent conveyancer.
I feel embarrassed to say I paid them to be put under such stressful conditions. Especially when I consider I did some of their work for them.
Avoid at all costs.”
“"Lawyer" - or should I say "Conveyancer" should have picked up the phone and spoken to managing agent directly to discuss concerns re a fire report. There was in fact nothing on that report of concern but they didn't both and as a result after contracts had been signed (but not exchanged) the buyer pulled out. Premier Property Lawyers don't care though - they will still get their fee.”
“Paul lies everytime you manage to get through to him which take around 200-300 phone calls and voicemails and urgent and emails, he tells you what you want to hear then you done hear back from him.”
“My sisters are currently dealing with this company with regards to the sale of my sadly deceased Mother's house, which was left in trust to the three of us. As if dealing with bereavement, then clearing the house isn't enough, we are now dealing with the total incompetence of this bunch of clowns! Insensitive, incompetent, farcial... the list goes on.”
“Do not use. We were recommended to them via PurpleBricks, it's been over 4 months since agreeing our sale and they are still dealing with initial enquires with the buyers solicitors.
I am told conflicting stories from various staff as to whether enquiries have or haven't been dealt with and on multiple occasions, we have been lied to regarding this.
It's been 34 days since we logged a complaint, which hasn't been dealt with or even followed up with a call.
Awful service”
“Absolutely terrible service. 21weeks 5 days for house sale. Had to chase to get any progress,with telephone calls rarely able to speak to conveyancer. Emails take an age to get answers that's if you get any at all. Online eway system that doesn't always work. 2 days before completion, and after exchange of contracts asking for information sent weeks ago. Then less than 12 hours to completion yet more information required! Financial statement not updated until after completion, with extra charges on it not told about before! Will never use again. I think they get most customer via estate agents recommendations (Hunters in this case for a commision). Problems to many to mention, excuses sorry it's been manic! Not good enough you have been warned don't use. They might if they can be bothered, reply to this survey with the standard answers "sorry things didn't work out well please contact us to discuss" or similar reply. Whats the point they don't care or they would react before complaints come in? Very stressful sale. Read previous reviews by others and my problems were the same as those! The number of people involved is probably one of the problems over 25 names on my sale not the 1 dedicated conveyancer promised!”
“Simply the worst property/ conveyancing solicitors around, shame on estate agents recommending them for your commission payments.
They do not give you a dedicated solicitor as advertised, will not communicate in a timely manner, read reviews and see how many sales, purchases lost, extra costs, unprofessional the list goes on and on.
PLEASE READ REVIEWS - GO TO A PROPER SOLICITOR, SAVE YOURSELF TIME, MONEY, STRESS & HEARTACHE”
“This conveyancing company was recommended by the estate agents and they have been made aware of our awful experience with them.
I don't even want to remember the details, but it was a long and painful process, ALL documents had to be re-issued, re-signed, re-witnessed and re-returned and there was never an adequate explanation for any of the incompetence. The final bill was much higher than the initial indication because, of course, extras can be added in, and they weren't cheap.
Communicating with them is especially difficult. They are never available if you phone, sometimes you may get a message passed to them and a call returned but that's never certain.
In the end, I got all the stress for the whole period of the transaction, there was no certainty in the process ahead throughout the transaction and it was expensive.
I hope never to have to deal with any company like that again.”
“I would not recommend this shoddy, third-rate outfit to my worst enemy. They came by recommendation of Purplebricks who will also be hearing from me. From the outset, they were virtually impossible to reach and rarely returned calls. My first conveyancer was downright rude on a number of occasions and didn’t pick up on basic details that I, as a layman did just by reading documents. Their inaction cost me a purchase, having taken NINE MONTHS to process basic paperwork. I completed on a sale with them in mid-June 2021 but they kept the proceeds for nearly a further two weeks, choosing to call me on the morning of my move when knee deep in boxes to tell me there was an “issue” with my account number. It took THIRTY TWO ignored emails and the threat of legal action before they finally paid me. Take my advice and use a reputable firm of local solicitors. You may pay more but it’s worth every penny for peace of mind. Premier Property Lawyers should be sued under the Trades Description Act: there’s nothing premier about them at all.”
“PLEASE DO NOT USE THIS COMPANY
The service is received from Premier Property Lawyers was beyond atrocious.
I have not know a company to be so incompetent. From start to finish the service was appalling
1. It was almost impossible to speak to my solicitor. Despite trying at various times I could never get through to the solicitor. The solicitor would hardly reply to emails, wouldn’t return my calls.
2. The contracts were delayed for several weeks without explanation
3. Communication was extremely poor, I was never kept updated on the progress and I would have to constantly chase things up
4. When my solicitor was off work, I was not informed of this nor did anyone else take up the work load.
You either have an incapable team or there is a lack of management. Either way you will not be receiving my business again.”
“The only thing premier is the name! Appointment calls not kept, no contact or updates, can't even get a refund now I have sacked them and employed another solicitor. What a bunch of Muppets!”
“DO NOT USE! We are a nightmare scenario. We may just as well have done the work ourselves. No one calls back...information incorrect...wrong bank account details....they even closed our file down halfway through our sale and it was only by accident we found out!!! We are supposed to complete this week and they have issued wrong bank account details! Can't tell anyone...no contact. They are a bunch of clowns...NEVER EVER USE THESE INCOMPETENT PEOPLE! Trust me it will age you and you will not believe the extent of utter incompetence!”
“My case was submitted on 20.05.2021. They stated to process my case after my rigorous emails and phone calls.That too wasted 10 days. Now they are telling they can't finish it by the stamp duty deadline.No proper communication.avoid!!!”
“We heard of this company only recently because they are acting on behalf of a vendor lower down the chain. We all agreed a moving date a month ago but with two days left date and still no sign of an exchange date we hear that PPL have 'overlooked' some council enquiries. Having booked removal companies, etc. we all stand to lose thousands of pounds due the the ineptitude of this company - and that's before taking the stamp duty holiday into account. I don't understand why such companies are allowed to continue to trade.”
“Absolutely hopeless. Disorganised, poor communication and at times plain dishonesty. Our buyer pulled out a month ago and we are still waiting for PPL to inform us. Phone calls and e-mails not returned for weeks on end, forms that were supposedly checked sent back months later for corrections and the leasehold documents that we had paid a fee to release were never forwarded on.
Very disappointing and a level of stress I wouldn't wish on anyone.”
“Do not use them! There delays cost us £10,000+. We only 3 people in our chain, all freehold properties and they have still managed to make all involved miss the stamp duty deadline (completion by June 30th). Even though they were instructed at the beginning of April!
They did nothing with the case for month and half after being instructed then their search processes and enquiries were shambolic. Asking for non industry standard fee to speed up the process. They were also obstructive when dealing with the other parties.
After speaking to some accredited property solicitors it seems they have a bad reputation within the industry and no one ever uses them twice. As most get stung the 1st time.
If anyone in your chain uses them it could compromise the whole thing. Beware!”
“**** Update the process gets no better...my house was sold over a week ago and have not received the money for the sale of my property , or been able to get hold of anyone by phone or email.....so I have no house or money. This is appalling ***
Like the majority of larger companies they have an online portal where you complete your forms online and upload your documents, which is easy enough.
But that doesn't then stop you getting emails and phone calls saying you have not completed your forms...and you have x number of outstanding tasks, even though you have completed everything..not a great start.
The second is don't expect to speak to anyone when you try and call them, and don't expect a phone call back either. If you are lucky enough to get through to someone the answer will be, sorry you will need to speak to your representative to answer that question and guess what they never answer!
Premier Property Lawyers have added stress into selling a property, due to poor communications.
Used as part of Purple Bricks, who were great.
Advice for Purple Bricks, get rid of Premier Property Lawyers and for anyone else , I would highly recommend you do not choose Premier Property Lawyers”
