“These were the sellers solicitor when we were buying. Very slow, kept emailing the wrong email address, and nearly caused the whole deal to fall apart.
We’ve been advised that PPL are a “solicitor factory” - each time you call you will speak to someone new. Different teams will be responsible for different tasks and there’s no continuity. They’re not even cheaper!! They pay mortgage providers and estate agents for recommendations in order to win business. Most won’t recommend because they only get paid when the sale completes.”
“The App makes the whole process transparent - vast improvement on the old 'closed ranks' way! Set price a definite plus and really speedy completion and funds transfer.”
“My son has been trying to buy a property for six months now with your firm and I would like to say how useless you are, you don't even deserve one star, I give you zero star. He now has to re apply for a mortgage at extra cost for him because you don't do your job properly and it takes you ages to do a simple task. I am pretty sure you wont be slow to ask for your money! You need to be sacked.”
“if i could of left a lower score o would of, they avoid questions , takes forever to get a callback , i caught them out a few times with information they said they were waiting for when it was already there! alli in alluse a differant team as this bunch certainly arnt premier not even sunday league Useles!!!!! over 8 months to completion jokers!!!”
“I used premier property 2.5 years ago and now I’m just about to complete on a new remortgage I was informed that premier property had not done my title deed correct this has held me up two months on completion and costing my mortgage payments to double. They never return my email as I think they should compensate me the difference as this was a big mistake on their behalf”
“AVOID AVOID AVOID AVOID!!
The absolute worst company to exist! I am genuinely shocked they are still in business. Any of the good reviews are FAKE. If you want to be delayed by months on end and risk your buyer pulling out then these are the people for you. They never respond and you will have to hound them multiple times a day for weeks on end and if you get through you’ll be told ‘they’re looking at your case today’. Appalling company. AVOID!!”
“My conveyancer Naomi and this company have been absolutely fabulous every step of the way. My partner and I are buying our first home and it has been very stressful, but Naomi has taken all the stress out of the process and made it simple and easy to understand all the way through. Thank you!”
“Well to start they were good - then it went wrong big time !! Took months upon months to complete - approx 9 months for a house that was empty for at least 2 months - then told I would be getting a refund of £250 I’m still waiting 2 months later and getting no response from emails again surprise surprise ! Would never recommend at all !! Would be great to hear off the owner and get my refund sorted !”
“Where do i start, emails sometimes ignored, until i phoned then having to wait for a phonecall back, sometimes didn't get one, chasing for updates, it took 7months for a sale and purchase with a very small chain, caused me a lot of unnecessary stress!!!”
“These are our buyers solicitors and they are just awful how they are allowed to practice is beyond me. 11 months in and we still haven't completed, it's just one delay after another. They don't even reply to their own clients!! Avoid at all costs.”
“Professional,courteous manner of staff.Nothing was too much trouble and any queries were answered swiftly and concisely.My property sale was completed well ahead of the estimated completion dates.”
“PPL are solicitors in the loosest of terms. Long story short. PPL failed miserably at what they were supposed to do and our chain collapsed as a result. I am now 5k out of pocket and need to find somewhere else to buy. Please dont believe any of the reviews on Trustpilot, as PPL can instruct them to take negative reviews down. Also, dont frust any positive review on trustpilot as PPL have a dedicated team running damage control and putting up fake positive reviews. To see 1st hand the misery PPL have caused, then look to Facebook page, when Conveyancing goes rogue.”
“We are selling to a first time buyer. We are using professional solicitors. Our buyers are using “premier” property “lawyers.” Should have exchanged contracts today, as they had agreed with our solicitors. They failed to properly communicate with my solicitors, the person who was supposed to be “acting” for our buyer took the day off with no cover arrangements. They seem to have failed to properly communicate with their own “client.” Really worried that the chain will collapse and we will lose our new home because our our buyers made the mistake of instructing PPL”
“We used PPL in 2008 when we bought a repossessed property. A week after we moved in a planning letter from the council arrived to inform residence that the 20 feet fence had passed planning. Therefore the views and light was soon blocked at the end of our garden. The open views and light was the main reason we bought the property. I had to go through the complaints process which took months and eventually the ombudsman. The result was that as we didn’t ask for a particular type of ‘search’ the basic one was done which did not extend further than our boundaries. I think had I used a local conveyor the planning would have come to light.”
“Retracted complaint offer
Honestly don’t know when this nightmare will end !
PPL failed to register my lease correctly . Meaning I currently only have 60 odd years left on the property I purchased and spent all my savings on renovating .
After months of chasing PPL they initially assured me they would resolve the matter and get it registered .
Then they had a system error and sent me the paper work after I had paid a solicitor £820.00 to register this , firstly they sent them to a wrong address and secondly once received and reviewed by my solicitor it became apparent that one of the key pieces of paper work had invalid signatures . PPL failed to recognise this even though for months they kept me waiting advising me it was juts a case of their systems to get up and running and it would be submitted .
After a long drawn out process and continuously having to chase them for a response once I had lost my mortgage offer and have been unable to sell or apply for a new mortgage since leaving my life on hold since 2020 !
They finally came back to me with an offer here is a copy and paste :
Final settlement offer
We appreciate you have been provided with some options by your solicitor. However, we are happy to assist in that we can contact the seller’s solicitors and request them to provide us with the correctly executed documentation. On receipt of this we can either submit the application for the lease extension to the Land Registry or forward them on to your solicitor for them to submit to the Land Registry. We would do this at no additional cost to you.
Therefore, on the terms set out below, and in full and final settlement with no admission of liability, we will revoke our previous offer and instead offer a total of £**** (being the costs of £****of which you have paid £****plus £****for your distress and inconvenience) in respect of all your past, current and future claims in relation to the Transaction and this Incident, including but not limited to any inconvenience and concerns experienced.
With a sense of relief in believing this horrendous experience would be resolved and I can move on with my life .
I responded :
Dear Sir/Madam
In regards to your offer to resolve and close my complaint I accept the offer of
£**** . I would also like you to send me the correct paper work in regards to obtaining the relevant signatures for me to pass onto my solicitor to get the lease registered as offered.
They replied :
Dear Miss Torrible
Thank you for your email the contents of which are noted.
We will now move to prepare the necessary paperwork to pass the payment to you.
Thinking that was that and waiting the documents as promised I then received this :
Dear Miss Torrible,
Further to our email below we confirm that the paperwork for the payment to you of the settlement amount has been processed. Please allow 2/3 working days for this payment to arrive with you.
We apologise for the error below, as all original paperwork that we held has already been forwarded to you. We note from your emails that this has been passed to your solicitors, who we assume you have instructed to begin the work for you, as you have accepted the settlement to cover their fees.
If we can assist in any other way please let us know.
Leaving me still awaiting a reaponce from one of the freeholders in relation to attempting to make a new lease with not much luck .
Had to pay an addition £720 to solicitors so in total I have paid out £2460.00
I accepted the offer provided they sent me the correct paper work to avoid further delays or the potential of the freeholder not being on board I can still get the 2020 lease perfected and registered .
They have now not bothered replying to any of my emails and appeared to have cut all contact . Absolutely disgusted I used them to purchase my first property
In 2020 and stand to loose 35/40K from valuation I have no way to re-mortgage as it stands therefore am stuck . All thanks to negligent dishonest and untrustworthy staff .
I now have more solicitor fees and are no better off . The stress is unbearable .”
“Absolutely disgusted with the service we received. We used PPL for our sale and purchase. It took 6 months and we were supposed to exchange and complete on a Friday. We were told to hand the keys over on our sale and then it did not complete until the Monday. We were homeless for the weekend with two children under 4 with no apologies or care. They then held money owed to us in their account and we had to chase every day until they paid us our money! The stress they caused us was awful. Do not use.”
“Very efficient , dealt with issues promptly , always someone at the end of the line and communicated with the customer via email or phone always in a friendly reassuring manner .”
