“My experience with Premier Property Lawyers was a very positive one with regular updates from my solicitor, and easy communication throughout I would highly recommend Paul Meffen and PPL for future service.”
“I relate to all the comments. I'm selling and they are the buyers solicitor. (8 months in and still not complete)
They lie, manipulate, and try to blame everyone else. After I made a few phone calls to sort it out. I realised PPL were playing all of us!.
Put your personal feedback on trust pilot. PPL watch it religiously. And comments get their attention.”
“Awful company. Have cost me thousands of £'s due to delays of a sale with no chain and no issues with the property. Impossible to get hold of and communicate with. They're cheap for a reason, and don't be fooled by your estate agents' recommendation, they are paid a commission for every customer they send to PPL.”
“Have used premier property lawyers now 3 times. Would certainly recommend them. Laura Watson my conveyor was very pro active and made everything very easy for me. The app was very easy to use I’m generally very happy.”
“Well omg! I have never experienced anything like it and have moved a number of times over the last 30 years. Sold an empty house to a family (no chain) 13th August 2021 and exchanged today 15th March 2022. It’s been a complete farce from start to finish. Even the estate agents from Purplebricks was sending very direct emails chasing. DO NOT USE unless you’re not in a rush.”
“The worst conveyancers we have experienced! Premier Property Lawyers managed our sale and purchase in what should have been a simple process (no chain) it ended up taking nearly 5 months just purely down to incompetence. Awful and confusing communication resulted in the whole process being overly stressful. We were constantly chasing for an update. The eway portal, whilst it might look good on the surface is only as good as the information entered by the Conveyancing team, which was poor, and the ‘progress’ through the stages did not work how you would expect! Even when you input information into the portal they ask for it again months later via email! We complained on a couple of occasions and nothing was done, they obviously do not value their customer’s experience. Overall a terrible experience (that we paid a fortune for!) and would never use them again.”
“Do avoid at all costs. After much delay and no communication in November 2021 I instructed a local solicitor to manage both my sale and purchase this was 8 weeks in to process. Even though starting again was not what I had planned it was much easier and cost effective and timeframes realistic. I closed my case with PPL in December 2021. I moved mid February 2022. This week I have had communication from PPL welcoming me and ready to commence with my purchase I find this comical and unbelievable. When I wrote to remind them I had left and since instructed a local firm and actually moved in my new property I received a curt email back questioning why and again asking if they could act on my purchase. Obviously not read my email as I had completed already. Eventually my case has now been closed. Also the cost had increased by an additional fee of £995 pounds from my original quote in August 2021. My local firm had cost less than both quotes PPL gave.
Due to lack of incompetence and none existent communication I would recommend avoiding at all costs.
It was a stressful few months when I reflect as house buying is not straight forward at the best of times.
Strike Estate agents who I found to be hood did the recommendation so I would avoid this area if using Strike. Get a local Conveyancing firm to do the work !”
“My sale didn't even get off the ground. It took then 3 weeks to even speak to me. Whenever I phoned, no one knew who I was !!!! I ditched them for a local firm. Don't use it will take forever.”
“Yaseen Khan provided an exceptional conveyancing service from start to finish. He ensured each step of our contract was explained methodically. He has excellent knowledge in all legal conveyancing matters and dealt with our case professionally. We would highly recommend his service to all potential clients.”
“When they are not absent, they are incompetent.
Our sellers use Purplebricks and therefore Premier Property Lawyers (PPL).
This is a no chain purchase. It started in May 2021 9it is now March 2023). PPL have consistently delayed the process by refusing to communicate or respond to emails, completing documents incorrectly and correcting slowly. When they are not absent, they are incompetent. We were supposed to exchange yesterday, but PPL have failed to answer the phone for two days. God only knows what is happening.”
“Absolute joke of a company. They're dealing with the sale and purchase of my property and it has now dragged out for over 6 months when they said max would be 20 weeks. Avoid at all costs. They are so bad.”
“I’m sure you have heard of the saying that nobody goes to work to do a bad job, these guys actually do! We were unfortunate enough to have Zahirah Hanif assisted by an assistant who couldn’t assist Dawn Knowles who I don’t think either have ever dealt with selling a house before, I know this because it took from July 25th, 2021, to Feb 25th 2022 to sell my house with no chain or complications involved. – 7 months to the day !
The stress, financial loss, anxiety and burden it put on me and my family is not to be measured. I sent over 100 emails, chased, harassed, begged for communication, assistance, updates and ended up doing most of the heavy lifting myself.
I am exhausted after 7 months of dealing with total incompetence, left with a £3k financial hole and shot nervous system to boot!
Just check below the surface at PPLs very poor performance, don’t be fooled by the veneer of green stars on trust pilot.
I would advise that you stay clear unless you have the energy to do battle!
Purple bricks need to action due diligence on this company before throwing innocent clients to the wolves!”
“Absolutely the pits!
I have never known such bad service. I had to keep scanning the same documents over & over again and even posted them recorded delivery as sick to death of them re-asking for them! Why can’t they find them? 4 times in total I have had to send the same set of documents!
Our sale is a cash buyer, no chain. Should be so simple & quick, yet still here 5 months down the line with them asking for the same documents!! Infuriating!!
The Conveyancer never ever answers the phone, I seem to be doing all the paperwork and chasing, as the buyers are now contacting myself rather than conveyancer as such poor service!!
What exactly are we paying a hell of a lot of money for????
It is the worst solicitors I have ever come across, never known such poor service like this!
Not recommended whatsoever!! (”
“Your first question, ‘What went wrong?’ needs to be amended to ‘what went right?’.
I was hanging on for 7 months, living with my daughter and family, having sold my house (in an acceptable amount of time by my solicitor). Much of the delay was caused by the absolute incompetence of PPL’s recommended solicitors whereby the contract had to be sent back several times because of errors. Their response to my complaints was to ask my solicitor to tell me to stop writing/ringing them. This company should not be entertained at all costs.
.”
“Had to have these involved because Strike Online Agency use them and unknown to me these jokers were the buyer's solicitor.
7 months in and STILL a simple no chain purchase is ongoing. They keep raising enquiries, then when they are addressed they keep bringing up more, often the same ones. They brought up an enquiry regarding electrical systems when there had already been an official report done. months prior. They brought up enquiries about wooden floors, even though they were acceptable use. They brought up enquiries about my original purchase price and insisted on indemnity insurance.
My advice would be to find out early on in your sale, who is involved and if these clowns are around, insist on different ones or pull out of the sale. It's too late for me, but that's what I would do now.”
“Please DO NOT use this company.
A sale with no chain has taken over 7 months to complete. They do not respond to emails or phone calls. When they do respond to emails they are full of spelling and grammar mistakes making them impossible to understand. I have already made several complaints to the company itself. Save yourself time and money - AVOID!”
“Do not use
1 star is far too much
A no chain sale took 6 months
Cannot get through on phone
This was the worst experience we have ever had
We have bought a property in a fraction of the time by using a local solicitor”
“I would give them no stars if I could- absolutely abysmal service from Shujad- no communication for months on end despite repeated emails and phone calls. Delayed the sale of the house (which should have been a straightforward no chain exchange) by several months. Ended up having to copy in Sunita Chauhan (director) to our email chain and finally got a reply/ got the process moving a bit. Wish we’d thought of it months ago.”
“Do not under any circumstances use Premier Property Lawyers for conveyancing. Our buyer started to buy our house with them on September 1st 2021. We finally, after endless delays and lack of communication on the part of PPL, signed the exchange documents with our solicitor 8 days ago. But PPL are apparently still not ready and not answering our solicitors queries as to why they are not ready. We are very likely to lose the house we have agreed to buy through the gross incompetence of the so called company!”
“Was prepared to give them a second chance after the cyber incident but have had weeks of no response to calls/emails but oddly get emails advising progress of sale that fell through due to the cyber issue.Incompetent beyond words and am increasingly suspicious about the requests for extra cyber scam payments just before their systems went down.Also conflicting information given about what happened,were Police involved???
My solicitor who oddly could not be contacted suddenly answered on main switchboard but claimed not to have had any messages passed on from me.Her manager has failed to respond to emails/ calls.I still want answers to my questions & will take this further.”
