PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful and shipping is trash”

Helpful Report

Posted 6 years ago

“I ordered one month ago ... worst customer service Of course not arrived No tracking nfo too”

Helpful Report

Posted 6 years ago

“I ordered a bikini top from them towards the end of July and it said it would arrive on August 5-6 and the tracking seemed correct but then it has still never arrived and they refunded me and said it was “out of stock” now. It wasn’t when I ordered, they gave me my money back so at least they don’t scam but after reading some other reviews it looks like they have pulled the same thing with a few others. Just keep an eye on your orders and tracking if you do decide to order from them.”

Helpful Report

Posted 6 years ago

“I have ordered twice from pretty little thing and both times my items were “lost in the mail”. The tracking showed my items going to the wrong address and when I tried to contact someone, you’re only able to use an email. I asked for someone to send the items to the right address and they sent me a refund instead. I really just wanted the items I purchased. I was not given an explanation as to why I could not receive what I ordered.”

Helpful Report

Posted 6 years ago

“I wish I could give 5 negative stars! Almost 2 months later and my shipment status hasn't changed since ordering. Tracking page says "oops! " every time I try to check on my items. I sent multiple emails in regards to cancelling and receiving a refund but to no surprise I've heard nothing back. What a worthless company!! Don't waste your time or money because you WONT get it back.”

Helpful Report

Posted 6 years ago

“This company is awful... omg. First of all, shipping came in late by 3-4 days, which I didn't mind too much. But when I went to try my items on, the sizing was soooooo off, I can't even tell you. I ordered bodysuits, and they ran so small that they wouldn't even fit past my arms-- they wouldn't go down my chest. I couldn't even put it on at all. When I wanted to return the bodysuits because of the company's poor sizing (I already knew all my measurements.. I knew my bust, waist, and hip size and I followed their sizing chart based), they charged me $7-8 just to refund it/ ship it back. The thing is; with those same measurements/ numbers, I can fit into any other brand and stuff-- so once again I know my own size. But their bodysuits run WAY too small. Unless you want to actually BURN your money and stay dissatisfied, then don't shop from this website.”

Helpful Report

Posted 6 years ago

“1 star rating is being generous. there should be a 0 star rating. ordered 3 dresses - 1 absolutely stank of body odour 1 was stained 1 was faulty, (boob section of the dress was a completely different shape on either side!) since contacted them to make a complaint, that got ignored so attempted again this time attaching photos of the 2 dresses with things visibly wrong. again I have been ignored. awful customer service.. currently been waiting a week for my refund and haven't heard anything yet.”

Helpful Report

Posted 6 years ago

“I bought two bathing suits and tried to use a discount code for 30% off that was provided on their website. It wouldn’t work so I stupidly went ahead and bought the suits anyway. I wrote them an email asking them to apply the discount after the fact or at least a refund for the difference. They wouldn’t do that and just completely dismissed me and my very simple request. The suits are going back and I’m never purchasing another item of clothing or anything else from them again. A bit of goodwill goes a long way with me.”

Helpful Report

Posted 6 years ago

“Worst customer service!!! I have order from here 3 times. On all occasions my parcel has arrive over 1 weeks late. I have had multiple item cancelled from the orders even though they are shown as in stock on the website. If I email to complain I don’t even receive a response!!!! Disgusting customer service. 1 star!!!!”

Helpful Report

Posted 6 years ago

“I pay for plt next day delivery service, which is never delivered the next day, I spoke to them and in their terms and conditions it says they could take 48 hours to deliver, so why it is advertised as next day deliver I’m not sure? I have had many issues with them and late deliveries and today my delivery still hasn’t turned up which I ordered on Thursday, and when I have checked the delivery status it says undeliverable, no one has contacted me to inform me what’s going on or where my parcel is, really not good!!!”

Helpful Report

Posted 6 years ago

“Love how this website handled there shipping despite moving warehouses. They got my product to me 3 days earlier than the estimated delivery date. However, there was a problem with my product. The mustard crepe jumpsuit that I bought was not tailored for size 12 but instead someone who was size 14. It also was much longer which caused for problems since I had bought it just in time for my 21st birthday party. My advice would be to please make sure you label your products as being "TALL"/"PETITE" if you believe they are not suitable for at the average height. Thank you!!”

Helpful Report

Posted 6 years ago

“I’m extremely disappointed in how my order was handled. I ordered my dresses over a month ago. They sent the wrong size and you would think customer service would be more than helpful with express shipping my order to correct the issue just like any other vendor would. For example, fashion novo offers 2 day shipping. If it’s longer than two days or if any issues were to occur, they will send you a REALLY nice coupon to use on your next order along with reaching out to let you know what happened so you’re not sitting around, twirling your thumbs not knowing what in the heck is going on. But no. They weren’t. Not at the least bit. I found out myself. I had to reorder myself. Ship the wrong order back. And hope and pray that my new order would arrive on time. I have two events this weekend that I ordered them for. I was assured by customer service that they would arrive on time. So when the day came that my order would arrive.... it didn’t. I contacted CS again and they stated it would come two days later. Which would be today, the day of event number 1. Checked the mail. And of course my order was not delivered. I’m livid! If I were a celebrity like the Jenner’s or the Kardashian’s, CS would have bent over backwards to correct the issue. But instead they were like, 🤷🏼‍♀️ sorry about your luck ✌🏼.”

Helpful Report

Posted 6 years ago

“I’m really starting to get nervous my order got lost especially after reading these reviews. I ordered 5 things on plt on July 25th. they changed the delivery date twice and now there is no delivery date at all. I haven’t received updates on my order since August 3rd. pretty little thing if you see this please help me .. I also did email today with no response yet.”

Helpful Report

Posted 6 years ago

“Tracking for both of my orders have not moved in 7 days!!! 7 days no movement, its just sitting there, no updates, nothing! I ordered on July 31st for my trip on August 19th. At this point I am beginning to seriously worry.. I have received things from China to USA in 3 days, so I really don't understand what kind of cheap shipping they are using. I need my items for my vacation. I ordered 3 weeks ahead of time. I don't understand how shipping is this slow in 2018. From UK - US. Not moved in 7 days, just sitting there...RIDICULOUS. Feel like crying right now.”

Helpful Report

Posted 6 years ago

“I purchased two dresses that were both too small and returned them both in the same packaging. I only received a refund for one dress and not the other. When asked about it, they told me I need to provide them with the tracking. I no longer have the tracking because I got rid of it when I received the refund from one of the dresses (assuming the 2nd one would be refunded right after since they were in the same packaging.) I was told without it, there is nothing they can do. I now have no dress (that I paid for) and no refund. I explained to them multiple times that the dress was included with the first dress and if they received one and refunded it, they should have received the other. I am out of the item and out of my money and they will not give me either back. DO NOT BUY FROM HERE! Fashion nova is so much better.”

Helpful Report

Posted 6 years ago

“Items Never Received Their sizing is always off. They are quick to deduct the money but VERY SLOW on sending products out. I placed an order over three months ago and still haven't received it.”

Helpful Report

Posted 6 years ago

“The sizing is completely off and the quality of clothes is so poor. A lot of the clothes look nothing like the picture. The shipping is horrible. I will never do business with you all again.”

Helpful Report

Posted 6 years ago

“My order that was a surprise for my Grandaughter (she was told only she would be receiving a parcel) . Have now been told it is lost on transit. I have to go through the total order process again if I want it resent. I would not have ordered it if I didn't want it sent. The chances now they are out of stock.”

Helpful Report

Posted 6 years ago

“I ordered 2 size 10 dresses. When then eventually arrived i was shocked! I would say I’m a small size 10 and neither of the dresses would even fit over my head to get them on!! Your sizing is disgusting and you should be ashamed of yourselves - no wonder women have body hang-ups!! You are not helping with body confidence at all! Maybe if I ordered a size 18 from you it would fit my size 10 frame!”

Helpful Report

Posted 6 years ago

“Disgusting sizing!!”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews