PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of boots Black Friday estimated delivery was supposed to be dec 3rd just receiving my boots today after several emails to them about the item and the boots are cut extremely small. There is no exchange only returns and I feel like that will be such a hassle.”

Helpful Report

Posted 6 years ago

“I placed an order on 28th November for £320 using my loyalty next day delivery despite several emails the order has failed to arrive and now I have asked for a refund no one is responding to my email shocking customer service”

Helpful Report

Posted 6 years ago

“I ordered clothes over Thanksgiving and never received my order. Come to find out later that my order was never shipped even though I received order confirmation.”

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Posted 6 years ago

“SCAM!!!!!!!!!! STOP all your girls from ordering from this fake company. No clothes no customer service. Suggest you stop waiting for refunds and go directly to bank to alert them of this company and to stop payment. The reason cards dont work is because your bank is trying to do you a favor. THIS COMPANY IS FLAGGED for a reason. Love the 5 star reviews from some idiot who is probably laughing all the way to the bank... knowing well that this is fake. Shame on this company”

Helpful Report

Posted 6 years ago

“I ordered a dress a month ago. They sent an email right away saying that I would recieve another email right after regarding tracking info which I never received it is so irritating to have them take your money instantly and you get nothing.. I’ve emailed them multiple times and it has taken two weeks to get a single response that was 0 help. Based on the reviews I recommend no one to order from them they’re UK based and I’m in the US and I understand that but a month?! Are you kidding me? I’ve ordered from multiple UK brands that send their information right away and I recieve their items in less than a week !!! As big as this company is I would think they’d have better customer service and better shipping services. It’s not like they don’t have the money to hire a better staff or shipping services.”

Helpful Report

Posted 6 years ago

“ered some make up. Very late delivery which I can understand at Christmas but no apologies or communication. Order finally arrived and the entire eye shadow palettte was smashed. Very little communication from supposed customer service. No telephone number to call. Requested photos which were sent 4 times. No apology. Refused to replace it even though it was a present for my daughter Disgusting. I understand that things go wrong in the customer journey but the attitude and response can make or break the experience. The attitude of your customer service team is a disgrace.”

Helpful Report

Posted 6 years ago

“Such a hit or miss. I wanna love it as much as i hear so much hype around the store, but i am so afraid to order again. First order came and the contents were okay, but they took forever to arive. The second order I bought a matching set and the shirt came WITHOUT the straps. It was just a piece of cloth with no way for me to put it on myself. The skirt almost showed my lady parts. Sizing is so off and the clothing is not worth the price tag. Too much of a gamble to be putting my time and money into.”

Helpful Report

Posted 6 years ago

“My package was expected to arrive on Dec 3rd or before. First the tracking number didnt work, afterwards they said delivery was attempted byt nobody was home, which was completely untrue since the adress i gave was an office adress and tbere is always somebody there. Meanwhile customer service (Serena) was rude and kept directing me to a page with general info which was not helpful at all. Its Dec 1th and i still havent received anything. I was even told i had to wait for the package to arrive back in (GB) on order to requrst a refund.”

Helpful Report

Posted 6 years ago

“I placed a order on Nov 24 and my package was supposed to be delivered by Dec 4. It’s Dec 10th with no package so i tracked it and the information given says it was delivered on June 23 ending is impossible cause i ordered it in Nov. I’ve reached out to customer service twice with no response after 72hrs. It’s horrible that you can’t talk to anyone by phone only thru email which takes forever to get a response. I believe i was scammed and will NEVER order from here again”

Helpful Report

Posted 6 years ago

“Half of my order came even though I paid for next day. Customer service replies slow and they don’t care when you tell them you’re going away and needed your clothes the day you ordered them for.”

Helpful Report

Posted 6 years ago

“Terrible customer service, they take SO long to respond to emails. PLUS tracking your package is impossible and the tracking option on the website doesnt even work. ive been waiting for my package for almost a month and still have received nothing. when i emailed about it they said "sorry hope you get your package soon and love your items" 0/10 DO NOT RECOMMEND”

Helpful Report

Posted 6 years ago

“ZERO CUSTOMER SERVICE!!!! There not way I can contact them apart from email which they take their long ass time to respond to. It's very frustrating because idek where my package is?!! And their website is useless! The order tracking option there doesn't even work. Everytime I try to enter my tracking number it takes me to the home page and never tells me where my package is or when will it actually arrive. It's just HORRIBLE. Idek why they are still in business with this shitty service.”

Helpful Report

Posted 6 years ago

“Pretty Little Thing is by far one of the worst companies out there. I have ordered from them twice and will never again. My first order took over a month to be delivered. Now with my second order I am going on week 3 without my order. The delivery time was around 7 days. Not to mention, I did not receive notifications on the tracking of my package on my first order, now nor my second order. When I looked up my second order that I am currently waiting on; It said that my package had been delivered on June 23rd (when in the month of December). In addition to saying the location of delivery was in FL, when the location on the delivery is for SC. Also, the fact you can only contact this company via email leaves no assurance of knowing that I have the chance of ever seeing my order or much less my money. The delay on the delivery, or much less from the information was giving by plugging in my order number into "track my order" and to see that it was delivered to a different state makes me feel like I was scammed. There is absolutely no reason that a package should take this long to deliver without ZERO contact to the customer. This is absurd!”

Helpful Report

Posted 6 years ago

“THEY SEWN MY JUMPSUIT COMPLETELY WRONG THE BOTTOM OF THE JUMPSUIT WAS CORRECT BUT THE UPPER HALF WAS SEWN SIDE WAYS SO THAT BEING SAID MY CHEST WOULD BE OUT IN THE OPEN COMPLETE FAILURE YOU HAD ONE JOB PLT!”

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Posted 6 years ago

“Really disappointing plus size range... was no where near cant believe i fell for it”

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Posted 6 years ago

“If I can give this site a zero I WOULD. I have yet to hear anything from the company and it has been 2 days. They have no customer service number. There delivery date was wrong and now I am stuck going to an event without anything to wear. I advice anyone to beware of this awful site. They lack honest morals if all they care about is getting a buck out of you.”

Helpful Report

Posted 6 years ago

“SMH! Unprofessional service and frustrating Shipping experience. You get charged for shipping, but don't get to receive your package as promised. Terrible shipping and tracking. Return is another trouble. Quality is so so.”

Helpful Report

Posted 6 years ago

“Not only did they give me an old tracking number, but when i complained they didn't provide me with a new one. I have had no way of tracking my package and have had to email the customer service line for 2 weeks straight. I was told through the website and another customer service rep that my package would arrive on dec. 3 or 4th, and now I am expected to wait another week. The company really shouldn't say shipping takes 5-7 working days, as it's been 3 weeks. I'm appalled by the service thus far, and cannot say I will order from here again.”

Helpful Report

Posted 6 years ago

“Don't order for this company am shocked they are still in business actually !!!! I payed extra delivery charges for my items still not arrived only way of contacting them is through social media so that says it all !!!! ask for refund on my delivery was told no !!! now raised complaint against them with resolver”

Helpful Report

Posted 6 years ago

“I RETURNED MY ITEM OVER A MONTH AGO AND I HAVE YET TO RECEIVE A REFUND. EVERYTIME I EMAIL THEY SAY 48 HOURS THEN WHEN I DONT GET IT THEY SAY A WEEK OR ANOTHER EXCUSE. I NEED MY MONEY BACK AND I HAVE NO IDEA WHAT TO DO I FEEL HELPLESS AT THIS POINT.”

Helpful Report

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews