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Prezzybox Reviews

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

Company Reviews

Product Reviews

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

Prezzybox 5 star review on 22nd March 2024

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total joke nothing worth the £3.50 postage”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're sorry to hear you aren't happy with your order, we appreciate your feedback and have passed this onto the team. We have contacted you directly via email to discuss this further. Thanks, Prezzybox.

Posted 3 years ago

“the chains literally 5 feet long and the ring thingy doesn’t even sit nicely it flips to the other side and turns upside”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. Our website description for this item note: Chain measures 18in (48cm). We're sorry you aren't completely satisfied with your order, we do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks

Posted 3 years ago

“My daughter won a £5 voucher from McDonald’s monopoly to spend on prezzybox. She was extremely excited and picked something right away. Several days after the order was placed, paid and accepted, I received an email saying it was cancelled as they could not post to Northern Ireland. Firstly, Northern Ireland is still very much part of the UK. On a good day I can see Scotland. I could get on a boat as a foot passenger for £10 and be in Scotland in 2 hours. Without so much as showing any identification. Whilst Brexit may be quoted as “the issue”, it feels more like an excuse. Secondly. Brexit is not new. Therefore if there is some major reason why a £13 alarm clock can’t be posted WITHIN the UK. Would it not be prudent to tell me before taking my money? Thirdly. Whilst your customer care, kindly told me I am getting a refund. And even provided me with a £7.50 off my next order. I am baffled as to how that works, considering that even though I am very much a UK citizen, my postcode seems to discriminate against me using my compensation. Sadly, so as not to disappoint my daughter, I found the same item, cheaper on Amazon, and had it delivered within a day. p.s. I love how you advertise “now shipping worldwide”. I’m certain though that the 1 million UK citizens in Northern Ireland would rather you could post us something here, rather than demonstrate your ability to ship to the United Arab Emirates.”

Helpful Report

Posted 3 years ago

“Not impressed. Drumstick lollies and swizzles? Could buy a bigger bag of those for £1 in most shops.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 3 years ago

“I got mine via Vodafone veryme offer for £3.99 (usually cost £13.99 full price including delivery) I'll never do it again Get same stuff at poundland. full of cheap sweets a child could make them look better £3.99 wasted”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 3 years ago

“The gift was free through Vodafone Friday deals but valued at £9.99, however the contents could be bought for less than £2 at any sweetshop. I had to pay P&P which cost me £3.99. It didn’t weigh enough to warrant that price for postage.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 3 years ago

“For the price of the item I purchased, I’m afraid it wasn’t worth the £3.99 postage let alone the £9.99 it cost!!! Very disappointed”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 3 years ago

“Poor, cheap, over priced, ripping customers off it was all of 10 sweets in a clear bag and some cheap ribbon round the top, it would of been cheaper to buy a tub of sweets and make them yourself, ive seen better for half the p&p price, its shocking if these are being sold at full price”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 3 years ago

“Even though this was free through Vodafone rewards I was still disappointed to be charged £4 postage for something that you can buy in a shop for £2 and for it to be listed as £8.99 on the website is totally shocking and quite disgusting !”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're sorry to hear you aren't completely satisfied with your order. We do provide detailed lifestyle photographs which are indicative of size on our site along with the approximate weight. We do appreciate all of your feedback and it has been passed to the relevant team. Many thanks, Prezzybox.

Posted 3 years ago

“Disappointed i have not recieved my order and im getting told to leave a review tutz.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 3 years ago

“I paid extra for it to be delivered on a Saturday, and it was not. Disappointing”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 3 years ago

“Not good, as money was taken from the account and order excepted. Then recieved an email to say the order was cancelled!!”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had to have items cancelled off your order. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again.

Posted 3 years ago

“I ordered a couple of items a few days ago and paid for extra delivery service, so that my parcel would be delivered on Tuesday 5th October. I haven't had no emails from Hermes to let me know when my item would arrive. The service is absolutely shocking. I called the company to ask where my delivery was. And the response was it was out of their hands, and sometimes hermes don't scan their items. All I can say is that I will never purchase anything from here again. The service is absolutely shocking!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“I had special express delivery for Birth Day gift, but delivered only evening next day after.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“My bar never arrived ??”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We've checked the tracking for your order which shows it was delivered by Royal Mail on 24/09/2021. If you'd like to talk to us about this some more, please do get in touch. Many thanks, Prezzybox.

Posted 3 years ago

“asking for a review before receving the product is a bit of a waste of time”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry.

Posted 3 years ago

“I order socks for my husband birthday. Well, terrible quality of the material. For this price I expected really good quality. I was disappointed and I will definitely not order anything more from this site. I strongly advise against”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're very sorry to hear that you had an issue with your order, we appreciate all of your feedback and will ensure it is passed onto the relevant teams. We hope to see you again soon. Thanks, Prezzybox.

Posted 3 years ago

“Order still not arrived”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Sorry for the score but very disappointed that the product I ordered was cancelled and refunded as you do not ship to Northern Ireland.. However if I ordered personalised items you would... very strange”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had to have items cancelled off your order. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 3 years ago

“Read the small section about the Spitfire, it’s not a real one. They need to highlight this better.”

Helpful Report

Posted 3 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 3 years ago

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Prezzybox is rated 4.5 based on 58,272 reviews