Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received any of the present”

Helpful Report

Posted 6 years ago

“The service was fast and efficient. But I was disappointed that you were not able to inform the recipient of who sent the gift and you do not offer a wrapping service. With the name of yourcompany being Prezzybox I think this is misleading.”

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Posted 6 years ago

“I ordered 2 items and only 1 was recorded in the site.”

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Posted 6 years ago

“Items ordered have yet to arrive despite 2 of them were expected in time for Christmas”

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Posted 6 years ago

“I paid extra to have my items delivered on the Saturday before Christmas sp i wouldnt have to go shopping again. The box arrived with an item missing. I was refunded the price of the item but not the delivery cost. Barely an apology just , "Ok we will refund the item." Won't use again.”

Helpful Report

Posted 6 years ago

“paid for next day delivery, none of the items where delivered the next day and I am still waiting on towels that where due before Christmas.”

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Posted 6 years ago

“It stated on the website before Christmas that the delivery was guaranteed before Christmas Day, which is why I placed the order, and upon paying for next working day delivery it didn’t arrive before Christmas. Very disappointing, and false advertisement.”

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Posted 6 years ago

“"Placed order 21st December. Stated " Guaranteed delivery before Christmas. " Paid at checkout, only then did it state " Estimated delivery between 27th - 29th December which was not acceptable. Spoke to a very nice lady at Customer Service who was very, very helpful and most apologetic and I was offered a full refund which I accepted. Could have saved a lot of time on both sides if the web page had been updated more frequently!!”

Helpful Report

Posted 6 years ago

“Wasn't a great experience. Got an email to say one item had got "lost in the system" and would be sent straight away on 24 hour tracked delivery to make sure it arrived for Xmas. Rang and queried as it had not arrived on the 22nd to be told the hold up had been due to high demand which wasn't what the email said. It did finally arrive on Xmas eve but was 48 hour delivery not what had been promised on the original email.”

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Posted 6 years ago

“Got 1 present with the wrong caption on it and 1 present has not arrived yet as promised”

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Posted 6 years ago

“Cancelled and refunded due to being out of stock, disappointing”

Helpful Report

Posted 6 years ago

“Can't write a review of the products as I've yet to receive them and now won't get them until after Christmas. Please stop using Yodel as your delivery service. Even if it means paying a couple of pounds more, I'm sure your customers would prefer this if it means receiving Christmas presents before Christmas...”

Helpful Report

Posted 6 years ago

“Bit disappointed as the plastic box was broken and it was a present.”

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Posted 6 years ago

“The delivery came quickly as promised which I was more than happy with, however, the box was crushed and inside the present was broken, I had to thread it back together and fix it myself, not overly impressed.”

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Posted 6 years ago

“I have an outstanding complaint about an item i have received - 2 days later and no response....”

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Posted 6 years ago

“The goods were fine but I paid £5 to have it delivered the next day and it came the day after”

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Posted 6 years ago

“Placed my order in time for xmas delivery, a few items were refunded as they were no longer in stock which was not an issue but this was 2 days after ordering. 2 days after i contacted them by phone and they told me none of the order had been shipped due to a warehouse issue. Now will not recieve before xmas. Not happy, first time i have used and they seem very Amateurish.”

Helpful Report

Posted 6 years ago

“Your website and products are good, however I placed an order on Tuesday, I rand up to cancel it within literally 5 minutes due to discovering my sister already had the item, the lady said it would be done within an hour, then to discover you had already taken my money and I'm STILL waiting for it to go back in. The lady that cancelled the order said that it would be refunded quickly as I needed to use that money to reorder something different from the website which I obviously now can't do(no money and too late). Please don't take peoples money until the order is confirmed, and if you do, then be prepared to refund it instantly if you can take it instantly!!”

Helpful Report

Posted 6 years ago

“when the parcels arrived at the delivery address, the boxes were broken and torn. Luckily, the contents were OK, but probably more by luck, I will not be purchasing from your site again”

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Posted 6 years ago

“Camper van chocolate was broken when I undid the box it came in for delivery will have to say sorry to my daughter when she opens it for Christmas morning 😒”

Helpful Report

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews