Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was expecting a great quality product and ended up with something that looks like I printed it myself at home.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're so sorry to hear that you're unhappy with your order. The product you have ordered is a framed print, which is specified in the description for the product on our website. However, if you're unhappy with the quality of the print, please contact us on: csteam@prezzybox.com and we'd be happy to look into this with our external partners for you. We hope this helps, Prezzybox.

Posted 7 years ago

“Wrong message printed on our travel mug”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry to hear that this has happened. We can see that you have contacted us regarding this and a member of our team is currently looking into this issue with our external suppliers. We will be in touch shortly. Thank you, Prezzybox.

Posted 7 years ago

“Delivery took too long & I'm still waiting for a card to go with 1 of the gifts, I usually use another company for personalised gifts/cards & always receive them either next day or within 2 days max. I will now have to give the gift minus the card which is kind of pointless!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry to hear that your card hasn't arrived. This was estimated for arrival between 12/07 - 13/07, so if this still hasn't arrived for you, please contact our team on: csteam@prezzybox.com and we would be more than happy to issue either a replacement or a refund for you. Thank you, Prezzybox;

Posted 7 years ago

“Product came latsr than estimated delivery date”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're sorry to hear that your order arrived late. We have been looking into your order for you. This was dispatched the day after you placed the order with ourselves, so should have been delivered within good time. We cannot apologise enough that there appears to have been a delay in transit on this occasion. Once again please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 7 years ago

“The cover of the book was scratched all over, like it had been kicked around the floor”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're so sorry to hear that this has happened. Please could you contact us on: csteam@prezzybox.com so that we can offer you either a replacement or a refund? Thank you and apologies once again, Prezzybox.

Posted 7 years ago

“Haven't received my order.”

Helpful Report

Posted 7 years ago

Hi Laura, Thank you for your feedback. Your order was dispatched on the 10th with Royal Mail and should be with you today. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“Cannot review something I haven't received yet!”

Helpful Report

Posted 7 years ago

Hi Charles, Thank you for your feedback. Your order was dispatched on the 10th and has an estimated arrival date of between 12/07 - 17/07. We hope this helps,

Posted 7 years ago

“Getting asked for a review before my item arrives is a bit silly lets be fair. Poor purely because of that but I can always do another when it finally turns up”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. Your order was dispatched on 07/07 and was estimated for arrival between 10/07 - 12/07. This should now be with you, however, if the parcel still hasn't arrived, please contact us on: csteam@prezzybox.com and we'd be happy to look into this for you. Thank you,

Posted 7 years ago

“The wording on the card was wrong. Whilst all the words were spelt correctly the wording and grammar were incorrect.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're so sorry to hear this. We would have been more than happy to arrange for a replacement to be sent to you, however we can see that our team haven't been notified of this issue so we haven't been able to resolve this for you. Please contact us on: csteam@prezzybox.com and we'd be more than happy to look into this for you. Thank you, Prezzybox.

Posted 7 years ago

“Card Arrived. Present hasn't”

Helpful Report

Posted 7 years ago

Hi Mike, Thank you for your feedback. We're sorry to hear that your parcel hasn't arrived. We can see that this was dispatched on 03/07 with Royal Mail, so this should now be with you. However, if this isn't the case, please let us know and we can look into this further for you. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“I placed my order on the 28th June and received an email to say it was being prepared and since then have heard nothing.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your feedback. We do send out dispatch notification emails and you should have been notified that your order was dispatched on the 3rd July. We can see that you have now received your parcel. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“The jars didn't include an apostrophe S so reads ruth prosecco gummies - I wanted it to be ruth's”

Helpful Report

Posted 7 years ago

“I ordered 4 nail dryers and none of them worked so I returned them with no problems. Maybe I was just unlucky.”

Helpful Report

Posted 7 years ago

“The food mat for the dog was rather expensive very small a lot of money to have the name printed. Have now ordered a better one more selection from U.S.A.”

Helpful Report

Posted 7 years ago

Hi Ann, Thank you for your feedback. We're very sorry to hear that you were unhappy with the product you ordered. We have passed your feedback onto our external partners, who will be looking into this. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“Item not received although paid extra for swift delivery. Item purchased for someone very ill in hospital so disappointed not to be able to take when had promised to do so. E mails over weekend failed delivery so had to wait to telephone to question why item not received. Staff very pleasant and helpful however and item received this afternoon. Promise of refund of extra I had paid. Unsure if this has occurred at this moment in time.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your email. We're very sorry to hear that there was a delay in receiving your order. We can see that a member of our team has been looking into this for you and your order has now arrived. A refund has been actioned for the extra delivery charges, which should be back in your account within the next 3-5 working days. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“I ordered an e-voucher that stated on the website it would be delivered on the Friday, brilliant as I wanted o use it on the Saturday. I had a confirmation on Friday afternoon that it was "dispatched", great its an e-voucher so it will arrive in a few minutes/hours...definitely Friday so I could use it the next day. It did not arrive on Friday. I sent two emails, one on Saturday and one on Monday when it still hadn't arrived, I also left a voicemail on Saturday. The voucher eventually turned up on Tuesday, 4 days after the website stated it would arrive, I did not even get as much as an apology or explanation for the delay. I expect better service and honestly its not good enough.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We cannot apologise enough for the delay you faced receiving your e-voucher. This should normally take up to 24 hours for arrival in your inbox, so we have contacted our partners in order to look into the delay. Once again, we cannot apologise enough for this. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“Did not have the item I ordered but still confirmed my order then sent an email saying they would send an alternative and to reply by email if I didn't want it which I did straight away but still took my money I refused the item and sent it back when it was delivered and I am still waiting for my refund !!!!”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your feedback. Please allow us to once again apologise for any inconvenience caused by this. We can see that your order is on it's way back to us, however this process can take up to a week. We have therefore actioned a full refund now for you, which can take up to 5 working days to appear back into your account. We hope this helps and once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 7 years ago

“Item missing from order. Had ordered a personalised tumbler, whisky and coke gift set. Whisky missing. Have reported this back to prezzybox.com but am yet to hear anything......”

Helpful Report

Posted 7 years ago

Hi Steven, Thank you for your feedback. Your query was dealt with first thing on Monday morning once our offices opened and the Whiskey has been re-dispatched on an urgent service by our partners for you. This should be with you any day now. We hope this helps and once again, please accept our sincerest apologies that an item was missing from your order. Thank you, Prezzybox.

Posted 7 years ago

“Ordered products (in stock) paid next day delivery. On the day they should arrive I got an email to say they were out of stock. They offered me an alternative which I said yes too. Asked for refund of delivery charge as it was now 2 days later. I received what was supposed to be the alternative 3 days after ordering to find the product was actually the original one I had ordered. So why 3 days late and emails to say they were out of stock is a mystery!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback. We're very sorry that you feel you've received a bad service on this occasion. We pride ourselves on our customer service and keeping our customers up to date regarding their orders. On this occasion we are very sorry for any confusion caused regarding the stock of the item you have purchased and this will be looked into with our warehouse. We can see however that a refund of your delivery costs was actioned as an apology for you, which should be back in your account now. We hope this helps and once again, we apologise for any inconvenience caused by this. Thank you, Prezzybox.

Posted 7 years ago

“I ordered the "Personalised No1 Dad Keyring" (http://www.prezzybox.com/personalised-no1-dad-keyring.aspx?glcountry=GB&source=ppc&gclid=EAIaIQobChMInviWl7nR1AIVzkMYCh0hJQF2EAQYASABEgJdKvD_BwE) for my partner's first father's day. Unfortunately the pictures of the item were misleading as all of them except one made it look like the background was black (therefore I assumed that the only one that was not black was the back of the keyring). In the end the background was metallic and therefore you do not see the engraving as well as it showed on the picture. I was disappointed when I received the item but it was too late to find something else.”

Helpful Report

Posted 7 years ago

Hi Marina, Thank you for your feedback. We're sorry to hear that you were disappointed with your order. This item however is stainless steel - This is clarified in the description for the item "The key ring has a stunning silver finish". We have however passed your comments onto our photography department, who will look into making the imagery clearer. Thank you, Prezzybox.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews