Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Present was great but was delivered and left on my door step in signed for so could have been just taken by passers by”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We've reached out directly in order to look into this for you. Speak soon! Prezzybox.

Posted 6 years ago

“Purchase process ok but paid extra for a Saturday delivery which didn't come until Monday and we missed passing on the gift before our granddaughter left for travels. Will now have to wait a month. Only just within the 5 days.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and will certainly bring up an investigation with Hermes regarding your order. In the meantime, we have refunded your delivery charge. Apologies for the inconvenience.

Posted 6 years ago

“Very disappointed, I ordered a cushion cover with next day delivery. I had to ring the day after it should of been delivered, to be told the item is not next day delivery. I was refunded the £5.99 I paid for next day delivery, but still very disappointed as I needed the item for a special day.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this. This was an error on our site but we have now amended it and refunded the cost of your express delivery. Many thanks.

Posted 6 years ago

“Goods not received yet”

Helpful Report

Posted 6 years ago

Hi Alison, Thank you for sharing your experience. We're very sorry that your order was delayed on this occasion. We can see that a member of our team dealt with this for you and arranged an urgent re-send of your order on a next day delivery service. We hope that your order has arrived safe and sound but if you have any other queries or concerns, please don't hesitate to let us know. All the best, Prezzybox.

Posted 6 years ago

“NOT RECIEVED IT YET !!!”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Packaging arrived torn and damaged. Not suitable to give as gift”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Really happy with the service and the cup, however was not happy with the state in which the cup lip arrived in. It doesnt look new, its got marks on it and i don't think its nice to gift it to someone. I would appreciate if a new lid can be sent to me ASAP.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“I love Prezzybox and the products it offers. However this time I never received my order. When tracking my parcel, MyHermes apparently tried to deliver it on Thursday, 3 days ago, but no card was left telling me this. They have not tried to deliver it since.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’ve been looking into this for you with our couriers - We can see that your order has now been resent for you. Again, apologies for the delay. All the best, Prezzybox.

Posted 6 years ago

“The size of the gift was very small. Felt rather embarrassed giving as a present so had to spend more money on another gift.”

Helpful Report

Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept the return of foodstuffs. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“Paper quality poor for this item and the personalised label on the inside page is not straight. Very disappointed.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was faulty. We do offer free returns for any faulty items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.

Posted 6 years ago

“Parcel delivered a day late with no communication. Emailed for status update on delivery and surprise surprise a week has passed and still no communication into any offer of delivery charge refund”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback. We're sorry to hear that your order hasn't arrived yet. We can't seem to find an email from you regarding this, so we're looking into the delay with our external partners and will be in contact shortly. Hope this helps,

Posted 6 years ago

“I paid for next day shipping but it took 3 days to ship which was very frustrating and a waste of money.”

Helpful Report

Posted 6 years ago

Hi Nick, Thanks for your feedback. Both items on your order were dispatched the day you placed your order with us. If you'd like to discuss this further with us, please contact our team on: csteam@prezzybox.com. Thanks!

Posted 6 years ago

“Good was in a dirty box and it was 3 days late”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear that your packaging was dirty and your order was late. On rare occasions, parcels are delayed in the postal service but we do our best to get orders delivered within the estimated dates.

Posted 6 years ago

“I purchased a 2 nights for the price of one for my elderly parents aged 80 and 92 respectively. This gift was completed by buy a gift. My parents received the present in the post. I believed that this voucher would be a hard copy and would be accompanied by a list of the hotels available. They have never used a computer, have no access to a computer so this present is useless. Buy a gift says to pay more for a hard copy version or swap. I feel this needs to be outlined in the ad. I have previously bought experiences like high tea with out issues and a hard copy version with phone contacts for booking”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry about this. We can see you have been offered a refund and your comments will certainly be taken into consideration. Many thanks.

Posted 6 years ago

“Items did not arrive within stated time. Very disappointing as one was a jokey leaving gift and my colleague has now already left! returns policy is too time-consuming - have to email to get a returns form - no free return either. Some great gift ideas but have been very put off given the unreliability of delivery....”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We can see one of our customer service advisers has been in contact with you regarding your order and we are happy to accept the return when you are able to do so. We ask you to email so we can register your return and to provide you with the correct information to speed the process up. Please accept our apologies for any inconvenience.

Posted 6 years ago

“The tracking of order facility on this website is inaccurate. It never showed that the part of the order was delivered and the other was not delivered on the date it was promised. Rather sad as it was a birthday present.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. Your items came from two different suppliers and only one of them is able to send dispatch emails. We are currently working with our suppliers to amend this. Apologies for any inconvenience.

Posted 6 years ago

“Order was not delivered in estimated delivery timeframe. Although the website/confirmation emails etc state you can track deliveries, this was not the case so I was not able to track the progress of my delivery. Contacted customer services on the final day of the estimated delivery to be told to give another 4 days and then to make contact if the product had still not arrived. I had ordered a gift for someone and was disappointed with the entire process and will not be using prezzybox again. Prezzybox should be clear that the timeframes given are unlikely to be kept to (my order was dispatched the same day as ordering according to my confirmation email) so 4 days to deliver seems excessive. The tracking service should also extend to all couriers used by prezzybox.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We are very sorry your order didn't arrive within the estimated delivery dates. We can see that your delivery was refunded to you for the inconvenience. Many thanks.

Posted 6 years ago

“Item arrived but was faulty. Have returned it and am now awaiting replacement. Item is very cheaply made though.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear your item was faulty and we can see you are awaiting your replacement. We hope you enjoy your slushies :)

Posted 6 years ago

“not received still”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry to hear your item hasn't arrived. Please contact us at csteam@prezzybox.com and we will investigate this further for you. Many thanks.

Posted 6 years ago

“My personalisation was changed from maths’ to maths’s. I can understand that someone thought it must’ve been the correct way of writing, but for me the correct way was maths’. So I was quite disappointed by this.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this. If you could like to email a picture of your item to csteam@prezzybox.com, we can investigate this further and discuss a replacement. Many thanks.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews