Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find it difficult to review a product which hasn't been dispatched or delivered yet. Your confirmation email states I will receive details to track my order which was placed 4 days ago. I am still yet to receive details to track my product.”

Helpful Report

Posted 7 years ago

Hi Abbey, Thanks for the feedback! We're sorry to hear that you received your review request before your item - that's no good. We've checked and can see that your order was dispatched on a tracked Royal Mail service and has now arrived for you. We've emailed you these details just to make sure you've received your order. Thanks again, Prezzybox.

Posted 7 years ago

“It's hard to score any higher when I am yet to receive what I have ordered.”

Helpful Report

Posted 7 years ago

Hi Rachel, Thanks for the feedback! Sorry you hadn't received your order when the review request came through. We've looked at your order and it appears this has been delivered within your estimated arrival dates. If you have any queries or concerns, please let us know!

Posted 7 years ago

“Bit premature sending an invite asking for a review, when I haven’t even received them yet!”

Helpful Report

Posted 7 years ago

Hi Victoria, Thanks for the feedback! We're really sorry you received your review request a little prematurely - these are automated to send after a certain amount of time, so again we're sorry about that. Your order was dispatched on the 6th with Royal Mail, but we've messaged you directly just to ensure you're received your parcel now. Thanks again, Prezzybox.

Posted 7 years ago

“Don't know yet as it's a secret Santa pressie”

Helpful Report

Posted 7 years ago

“I find it very strange that you cannot put a message in to go with your gift .... bizzare. I have found your website somewhat clunky particularly on mobile.”

Helpful Report

Posted 7 years ago

Hi Ruth, Thanks for the feedback! We're really sorry we couldn't add a gift message for you on this occasion. We can do this for our in-house products, no problem - unfortunately it looks as though your order had already been packed and placed for dispatch when you requested this with our team. We're really sorry. We're currently implementing a gift message system into the checkout, so it'll be easier to request this in the near future. Thanks again for the valuable feedback. Prezzybox.

Posted 7 years ago

“Disappointed with the size of the heart. But the engraving was nice. Quite expensive for what it was.”

Helpful Report

Posted 7 years ago

Hi Amanda, Thanks for the review! We're sorry you weren't 100% happy with your item. We do provide accurate dimensions for our items in the description section of our product pages so our customers know what they're getting! We're pleased you liked the engraving though! and we'll look into ways to make our dimensions a little clearer on the page. If we can help further, please let us know. Prezzybox.

Posted 7 years ago

“Product is much much smaller than expected. This should be clearly advertised, as most people will assume a wine decanter and aerator would hold a whole bottle. It's the size of a glass!”

Helpful Report

Posted 7 years ago

Hi Lauren, Thanks for the feedback! We do state clearly within the product information for this product that the decanter holds 375ml, half bottle capacity, but we've passed your comments onto the relevant team who'll look into making this clearer. Thanks, Prezzybox.

Posted 7 years ago

“I mistakenly ordered 2 of the same item amd contacted you straightaway online to ask for one of them to be cancelled. I was informed that it had already been sent but have not received it yet so I don’t believe it couldn’t have been cancelled. Not impressed as mistakes do happen!”

Helpful Report

Posted 7 years ago

Hi Dawn, Thanks for the review! We unfortunately couldn't cancel your second item in time as it has been dispatched the following morning by our distribution warehouse. We did advise that you could refuse the delivery and the order would be returned to us, or alternatively, we can send you a free post returns label. Please let us know if you'd like us to do that! Thanks, Prezzybox.

Posted 7 years ago

“The book is poor quality the hardback cover is squint.”

Helpful Report

Posted 7 years ago

Hi Rachel, Thanks for your review! We're sorry to hear you weren't 100% happy with your order. We haven't received any other complaints that this book is poor quality - It's one of our best sellers, so that leads us to believe it may be faulty. We've contacted you directly to look into this. We'll speak soon, Prezzybox.

Posted 7 years ago

“I was quite surprised at how small my gift was I probably didn't read it properly but was not worth the money.”

Helpful Report

Posted 7 years ago

Hi Patricia, So sorry to hear you weren't 100% happy with your order. We do provide accurate dimensions on our website for all products, however we've emailed you directly with our returns information in case you'd like to send the item back to us for a refund. We'll be in touch shortly. Thanks, Prezzybox.

Posted 7 years ago

“When the parcel was delivered it was not sealed and you could see right into the box. The box was bartered as well”

Helpful Report

Posted 7 years ago

Hi! Thanks for the review. That doesn't sound great - We're really sorry your parcel arrived damaged. We really hope the items were okay, but we've emailed you to check just in case there was any damage. We've also sent your feedback onto our warehouse to look into. We'll be in touch shortly, Prezzybox.

Posted 7 years ago

“Havnt recieved my order yet”

Helpful Report

Posted 7 years ago

Hi Norma, Thanks for the feedback - Your order was dispatched with Royal Mail on the 30th October for you, so this should be with you now. We've emailed you directly in order to look into this, so please let us know if this hasn't arrived still and we can take the next steps to help. Thanks, Prezzybox.

Posted 7 years ago

“My recent experience wasn't great. When I was ordering, I got only one shipping option which was to have my gift delivered between 3-5 days, but it was showing the dates that didn't make any sense. I was making the order on the night of a Thursday and it said it will be delivered between coming Thursday and the Tuesday after that. How exactly is it 3-5 days? Although I needed it for Wednesday, having no option of urgent shipping, I ended up ordering it anyway and requested the customer service if they could try and get it delivered by Wednesday (for which I offered to pay extra for urgent delivery), to which they kindly replied saying: "We have spoken to our supplier to see if they can get your order to you by Wednesday. We are waiting on their response and as soon as they get back to us we will let you know." Never heard back from them, which was disappointing. Also, the order confirmation email said: "Once your order has been dispatched, we'll send you an email to let you know how to track it." Never got that email either. So I was left hanging not knowing what was happening and when will it get delivered, so that I could make sure someone was available to receive it. It ended up arriving on Thursday. I was supposed to be somewhere else that morning but thanks to the last minute change of plan, I ended up being home at that time and manage to receive it without a problem. To make things worse, my address was also printed wrongly. I'd submitted '1/1, [Street name]', which showed correctly in the confirmation email too. But on the parcel, it was printed '01-Jan, [Street name]' (software autocorrect? but staff had clearly been careless not spotting such an obvious mistake). Thankfully postman realised the mistake and decided to check if it was for me. Otherwise, it could have been returned back to the supplier and taken ages to get back to me, if at all, while me waiting to hear anything from prezzybox - Great collection of gifts, but not as great service, unfortunately.”

Helpful Report

Posted 7 years ago

Hi Diljeet, Thanks for your review. We're so sorry you feel disappointed in the service on this occasion. The 3-5 working day estimate we provide is how long the item takes in production before dispatch. This estimate does not include the delivery time until it's added to your basket, where the arrival estimates are then broken down. We're very sorry to hear that nobody got back to you regarding your request for a quicker delivery of this item. We can see that we did inform our suppliers that you needed this for a specific date, so we're sorry you weren't updated. With some of our personalised items, including the item you've purchased, it's not possible for the production time to be sped up due to the nature of the product, but it's always worth us asking our partners! We're also sorry that your delivery address was printed incorrectly on your label, we can see that this is correct on our system, so it sounds as though there was a label mis-print with our external partners, which we've asked them to look into. We're pleased to hear your gift arrived for you and you're happy with it but again, we do apologise for the issues surrounding the delivery date and mis-print of your address. If there's anything else we can help with, please don't hesitate to contact us. Thank you,

Posted 7 years ago

“"Next working day delivery was in fact at best two days and to be honest ,5 days. I would never buy of this site again.”

Helpful Report

Posted 7 years ago

Hello Geoffrey, Thanks for the review. Your order was dispatched on the 30th with DPD Couriers for arrival on the 31st - This was your estimated arrival date when placing the order. We can see that the parcel has been signed for by yourself on the estimated arrival date. If this wasn't the case, please let us know and we'd be more than happy to look into this for you. Thank you, Prezzybox.

Posted 7 years ago

“both items received stained/damaged”

Helpful Report

Posted 7 years ago

Hi Joanne, Thanks for the feedback. That doesn't sound great, so sorry that your items arrived damaged. We're going to email you directly to get some more information regarding this, so we'll be in touch shortly. Thanks, Prezzybox.

Posted 7 years ago

“I made a mistake when ordering on the website as it was a bit confusing. I immediately realised & engaged with a live chat to amend delivery address. She assured me that it was taken care of, I have the transcript. Gift was still delivered to wrong address! I have no idea if it’s been fixed & had no contact from anyone since Friday.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback. We're so sorry to hear there's been an issue with your delivery. We can see this is being sorted by a member of our team who's sending you an urgent replacement to the correct address. We hope this helps, Prezzybox.

Posted 7 years ago

“I ordered two items as a gift sent to one recepient. Of Course I expected These to be delivered together. At the check-out I was asked if I wanted to add a Card and yes of Course I wanted to have a message on a Card added. To my big surprise, after placing the order and paying for it, I get a message about my order with three different estimated delivery Dates. What???? Well low and behold my Gifts were deilvered in three different deliveries with the gift Card being delivered last, so the recepient wasn´t aware of why and from whom he got stuff delivered. This is not a good Service!!! Don´t ask for a Card delivered WITH the gift if it´s sent seperately!!! Only reason I didn´t rate Very Poor is because I can´t rate the product itself, as it was a gift. The Service however was unacceptable poor. Sorry, but won´t use Prezzybox again and will warn People to use them.”

Helpful Report

Posted 7 years ago

Hello, Thanks for the feedback! We're very sorry that you were disappointed with your delivery dates. We do always provide this information in the checkout before purchase - The estimated arrival dates are shown underneath each listed product. The estimated arrival date is shown again in your confirmation email once you've placed the order. We hope this helps,

Posted 7 years ago

“Paid extra for delivery on Tuesday- it came on Wednesday. Box was practically open and damaged when arrived- luckily not the items inside.”

Helpful Report

Posted 7 years ago

Hello, So sorry to hear that your order didn't arrive in time for you and the parcel was damaged. We've sent your feedback to our warehouse and couriers to investigate, so we'll be in touch once we've got some more info. Thanks again, Prezzybox.

Posted 7 years ago

“I paid for next day delivery and my item arrived late.”

Helpful Report

Posted 7 years ago

Hi Hannah, Thanks for the feedback - So sorry your order arrived a day late. We're currently looking into why there was a delay with our couriers on this occasion. Again, we're very sorry that your parcel arrived late and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 7 years ago

“Despite undertaking "As soon as your order is dispatched, we'll let you know" the order arrived unannounced when we were out. The order was also incorrect. We asked for one box in charcoal and one in red. Both arrived in red. We will accept the order in the wrong colour but will not order again as there is little attention to detail.”

Helpful Report

Posted 7 years ago

Hi Peter, Thanks for your feedback! So sorry to hear that you didn't receive a dispatch email and your order was incorrect. We're looking into why you didn't receive notification of dispatch as this should be automated once the order leaves us. Regarding the incorrect colour, we cannot apologise enough for this and we've contacted our suppliers to make them aware of this. We'll be in contact shortly. Thanks, Prezzybox.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews