“Asked if I was entitled to refund as car not used for 14 weeks during covid19 lockdown. They offered to reduce my annual mileage by 750 miles and refund me 24 pence!!!!! My husband was contacted by his insurer and offered refund. LV, Admiral, Direct Line automatically offering refunds. Provident is taking our money for service not provided.Far less claims being made due to low level of vehicles on road during lockdown. Not happy will not be renewing next year.”
“I have two cars insured by them. I give them 1 star for one of them only. Facts:
-volvo car 2.4 diesel engine, 15k miles annually, 11 years old - insurance 46£ monthly.
-matiz 1.0 petrol engine, 5k miles annually, 14 years old, current insurance 36£ monthly. The second one increases to 45£ monthly.
First one decreases year after year, second increases.
To be mentioned: both 2 years ncb, both the same drivers (my wife and I). Circumstances did not change.
PS: found another company with 28£ monthly (plus 45£ deposit). No documents required apart from an email with pictures of driving licence.”
“Got a letter with my renewal quote, said contact them to cancel but I dodnt want to cancel so didnt contact. Checked to see if it was insured the day it was meant to reknew and it was insured. So drove for a few days, called them and they said they didnt reknew my policy as I didnt call them. They said they sent emails which I never received. Terrible company will never use again.”
“Worst experience of my life with this company for my car insurance. They make it really difficult for you if you make a claim. They will find all sort of excuses and things in your policy to refuse you the claim payment or repair your car. Their staff is rude and unprofessional. I will not recommend this company to anyone . My advise is to stay away from this company or you will suffer if you need to make a claim later on.”
“Absolutely APPALLING service, they refused to take a payment that they said had already been paid I adamantly told them I had not paid and needed too, they refused to take a payment after 45 mins on phone then told me a month later I recalled payment back from bank which was a blatant lie then refused to give me 5 days grace to pay and threatened to cancel my policy even though they was at fault, refused to let me speak to a supervisor or manager and made it so difficult for me to put a complaint in, DO NOT go with this company their service is shoddy at best and are very Unhelpful and then blatantly lie when they are in the wrong and to question they blackmail you with cancelling a no win situation for the customer absolutely disgraceful, their price went up on renewal also which I wasn't happy about even more no claims and same info as before yet following year went up 40.
Go elsewhere not with these guys I am so disappointed over 2 yrs I have given them so much money!!
Disgraceful customer service towards a loyal customer of 2 yrs.
Disgusting!”
“I was with provident for a year until today changed my car within the year which was no hassle at all. The day before Xmas eve last year somebody ran into me on a roundabout I called provident to report this and ask about repairing my car, I had to chase the other person's insurance up and report the incident and they point blank refused to do anything about this. My insurance came up for renewal last week but it ended up "lapsed" as they said. So was left with no insurance and had to sort out new insurance. When you phone them it's always a very long wait to get through to someone and don't ever web chat them because you just get ignored on that. Avoid at all costs if you want a nice easy insurer to deal with”
“Phoned to change the vehicle on my insurance. The women was very helpful she talked to through everything and made sure I understood. As a young driver she explained everything I needed to know. Affordable payments as I’m 19 with a large car with no telematics what more can you ask for!!”
“Shocking! Avoid!
Horrendous wait times when calling. Changed my address and the monthly payments went through the roof, far higher than other quotes I got. Admin fees are also high.
Plenty of far better companies to use.”
“ery unprofessional staff
Very unprofessional staff, very long wait on the phone if you ever need to talk to anybody and you will be lucky if you did not get cut off after 30 mins wait. Cheap but for a good reason. I can only wonder how things will be if ever there is a claim, if this is how clients are dealt with at quotation stage!”
“ery unprofessional staff
Very unprofessional staff, very long wait on the phone if you ever need to talk to anybody and you will be lucky if you did not get cut off after 30 mins wait. Cheap but for a good reason. I can only wonder how things will be if ever there is a claim, if this is how clients are dealt with at quotation stage!”
“My premium went up £300 for a non-fault accident. Also tried taking my 2 years no claims but luckily had proof of them telling me it wasn’t affected.”
“Dave assisted me today with a tricky query, he made me feel calm about the situation and so I didn’t panic. He dealt with the situation quickly, and resolved my query. Big cheers to Dave for sorting it out!”
“In all my life I’ve never experienced such shocking service from any company. After a full year of being insured with Provident I was sent a very generic email telling me they could not renew my claim for the following year and I would have to find alternative cover.
No explanation, no thanks for a year of paying us and making no claims, just see ya !!
Upon phoning them I was passed to a so called “team leader” only to be unceremoniously hung up on when expressing my dismay at suddenly being without insurance through no fault of my own and with no explanation.
Shoddy treatment of customers, unprofessional staff, no loyalty whatsoever and quite happy to add stress and financial burden to customers for no good reason other then some clap trap about computer systems which only reminded me of the computer says no sketch from Little Britain.
I advise anyone researching this company to stay well away because come renewal time you may find yourself up the creek and Provident simply won’t give a tiny rats backside! Should not be able to continue trading with such an awful customer service record”
