Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

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“Public storage is a rip-off. I paid for a full month's rent and when I moved out they refused to refund the difference. I think that this is a bad business practice and I do not recommend public storage”

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Posted 6 months ago

“350 N Nova Road Daytona Beach FL. 32114 Unit B014 (10' x 20') We rented from this place. I hate there way of dealings after the first two months they jacked up the prices to little over 300.00 nothing like kicking a person down when they are really down and hurting. We lost our home we were living in a cockroach hotel for over 3 months we had to give up our dog. We were having it ruff to top iit off mom had to get on hospice which really hurt to much stress. Then we had problems paying the storage I paid two hundred dollars on it in hopes to get more time to pay on it. We lost everything we own like our clothes and quit a bit of antiques we lost over 1000 dollars on a Nikon camera very costly paintings these people only wants money they to me have no heart all callous . I can not believe we lost everything. This gave me a lot of anxiety. I. Asked them can they hold off on auctioning off our stuff I told them mom was put on hospice you think they have a heart no not them. We lost our filling cabinet with our birth certificate I had blood pressure meds in there as well. I just can not believe this where is the compassion. I really hurt over this matter they sold our stuff for 500.00 dollars and had the audacity to say that we still owe 400.00 some odd dollars. Then the lady on the phone snickered saying that they will report us to the credit bureau if that's what they want and they get off on it go for it u can not hurt us anymore then you had already. You guys are something special. I hope you enjoy your hard earned thievery. Don't spend it all in one place. Hope you choke on it.”

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Posted 6 months ago

“the white settlement, TX office has the best employee, her name is Nevada, a woman with a true heart of gold that has not only made my day so much better, her kindness and understanding was so appreciated. she made the whole rental experience the best ever.”

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Posted 6 months ago

“Diane is a great employee, she is very respectful and friendly at Public Storage in Tucson Az on Speedway & Pantano”

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Posted 6 months ago

“Jennifer the manager made it so easy to rent and explained the rental agreement.Fast and friendly.”

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Posted 6 months ago

“Sue at Public Storage Self-Storage Units at 8220 Skokie Blvd, Skokie, IL has been great with me. She goes above and beyond! If she could do more than suggest moving to a smaller unit she would but her hands are tied. Prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise!”

Helpful Report

Posted 6 months ago

“Steer clear of this place!! They give a price to rent the unit and they will randomly start increasing the monthly rent amount once you've got your things in there. I called to ask why my rent amount increased by $40 after 5 months and was told by a rude representative that there's no cap on how much they increase your rent amount or how often they decide to increase it. She said it could be every 3 months, 6 months or whenever... Also, the property manager hides behind the 800 number, so good luck getting to speak with a person where your items are stored. I've left 3 messages for the Aledo, TX location and have never received a returned call. RUN!!!”

Helpful Report

Posted 7 months ago

“Public Storage needs to let their customers know everything few months their storage fees will be increased. The ending of November 2022 the price of storage unit was $99 just paid my bill $155. I called to ask why the constant increase in payment was told to get a smaller unit. The unit I have is small. Now I have to make arrangements to fly to Florida and pay to get my belongings out of the unit. Please put it into your contract let your representative inform us to avoid additional expense and stress on your customers.”

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Posted 7 months ago

“Rented a storage unit on 172nd and Halsted in East Hazel Crest and was extremely pleased. Mike is very pleasant to deal with and has top notch customer service. Will definitely used their services again.”

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Posted 7 months ago

“I have been with Public Storage for a while. The unit is fine. But I started with a $121 per month, and have just received a notice that they are changing it to $427 per month. Be AWARE that they get you in and then bait and switch ...upping it not soon after, but then again every year. They are swindlers! And there does not seem to be anyone to reach out to help you. Oh. And the same place is advertising $151 per month for the same size right now!! Go ELSEWHERE and negotiate a longer contract in case!!!”

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Posted 7 months ago

“I was frantic today to find out my storage units would be dramatically increasing in price by about $40.00. The increase would make my bill about close to $200. I found this unacceptable seeing as though its only been about 4 months of me being there. I called and left a message and got a return call stating my rates would be drastically Decreased. This act by management, Mr. Nelson, was a very welcoming call and I greatly appreciate it. I really like using Public Storage in the Owing's Mills area @ Dolfield Rd. It's unfortunate that too often the rates go up too fast.”

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Posted 7 months ago

“Rosa at 24105 is professional clerk with the customer always in mind. She should be credited with being a critical person to the company's success. RLS 4/29/24”

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Posted 7 months ago

“If you are looking for customer service When it comes to storage units, this is the place Romero Tucson Az, This place is clean, easily accessible and has wonderful staff. This place truly has a treasure with Chas helped me with some questions I had coming in one day. She was very, very polite and extremely helpful, after a long day with moving she completely had me covered and was so understanding after I arrived and didn’t order the right size she got me a bigger unit no problem. Public Storage has a special lady working for you!!!”

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Posted 7 months ago

“staphanie at waterloo location was a very god help today. None was at my location today for helping and she went above and beyond to help. Thank you”

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Posted 7 months ago

“Shakera Was very pleasant and knowledgeable and very helpful.she really create an atmosphere of trust,and caring. Thank you Shakera in Swanson st for your support and help.”

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Posted 7 months ago

“If you are looking for customer service When it comes to storage units, this is the place. This place is clean, easily accessible and has wonderful staff. This place truly has a treasure with Cheryl(who helped set up our account) and Tammy who helped me with some questions I had coming in one day. Cheryl and Tammy both were very, very polite and extremely helpful. Public Storage you truly have two special ladies working for you!!!”

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Posted 7 months ago

“the price of my unit has gone up over $200 and I had just moved in to that unit less than a month ago and you brought the price down to $157 approximately any guarantee for 6 months I'm very happy thank you so much for having him in your store give that guy a raise. thank you.”

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Posted 7 months ago

“Public storage has gone up to $60 every six months I started at 180 a month I'm at 360 a month I have been shopping around I found a unit on 2920 in spring at I storage Same size unit climate control 10 x 20 for 118 a month 1/3 the cost of public storage”

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Posted 7 months ago

“I would like to share my Wonderful experience at the Public Storage located at Southfield, Michigan on Telegraph where Davina and Malcolm displayed stellar customer service skills, along with professional etiquette. They both are very knowledgeable, effective, efficient and productive. They're kindness is greatly appreciated. Thank you”

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Posted 7 months ago

“so, this my follow up review for ms paula at facility #23058 in elgin il 830 steel street. i feel like family and look forward to talking to and seeing ms paula. there's no okay hurry up and get out. if she has the time she bothers to chat with you, if she has information relating to other than storage she happily shares it. if my car cover gets loose ms paula makes sure it is intact and lets me know so i can take care of the challenge. ms paula is a people person. i am blessed to know her and you would be to if you meet her and would want to rent from her. lovingly ms pat w”

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Posted 7 months ago

Public Storage is rated 3.4 based on 398 reviews