Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

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“Today, I visited Public Storage at 1020 N McCarran Blvd, Reno, NV 89512. I wanted to inspect my unit and add a lock to my unit. I had the wonderful experience of meeting and working with Nay. My storage room door was hard for me to raise. Nay is very respectful, supportive, amd professional. Nay was able to find me another roll up door unit and got me transferred to the new unit. Moving is hard and stressful. However, Nay gave me a piece of my. Immediately, I felt less stress amd could continue with my moving plans. Previously, I have rented from Public Storage. Thank you Nay for being a part of the excellent Public Service TEAM.”

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Posted 6 months ago

“The worse place in the history of worse places I would highly not recommend if I were you NOOOOO don’t do it they must b faking reviews cause ain’t no way”

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Posted 7 months ago

“Public Storage is a scam. I signed up for their Fall 50% sale in November 2023 and was promised by the person assisting me that the unit price would not go up for at least a year or more. They have already raised my rate twice. This company does the bait and switch. They lie to get you to sign up, but once you are signed up and locked into your contract, they say there is nothing they can do about the rates getting higher. DO NOT USE THIS COMPANY!!!! I am going to report them to the BBB.”

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Posted 7 months ago

“Peggy is very helpful and friendly. It was very organized. 13465 Fenway Blvd Circle N Hugo, MN 55038”

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Posted 7 months ago

“Sondra and her coworkers were very helpful and friendly/courteous at 10410 NW hywy. Issues that we had were resolved quickly. Thank you so much!”

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Posted 7 months ago

“Spoke to Michelle in public storage. Very unprofessional with a Personal renark”

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Posted 7 months ago

“I HAVE BEEN A 3 YEAR CUSTOMER HERE AT TARA BLVD MS.TRINA CUSTOMERS SERVICES IS EXCELLENT AND HELPFUL AND KINDFUL”

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Posted 7 months ago

“They will get you in with deceptive advertising of low-rate then after you move in, they will increase the rate drastically by 30 to 100 % in a few months. Be careful and stay away from them, otherwise you will get ripped off. Please report them to government agencies like the FTC for engaging in unfair and unethical business practices. They are preying on poor people and increasing their stock share prices artificially by increasing rental fees continuously and ripping people off unfairly.”

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Posted 7 months ago

“Ms Ling was extremely helpful and had great customer service.”

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Posted 7 months ago

“i rented a drive up unit online and when i went there 20 minutes later it was a dock 4 feet off the ground not stated on the website so i got screwed and they wont refund me the $29 or the $1 first month fee. i dont care you say its a non refundable fee because thats bad business update your website then. i was told i should have gone to look at it before i signed anything online. thanks for nothing”

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Posted 7 months ago

“I've been a customer at the 9201 E. Tanque Verde Rd in Tucson location for several years. I recently moved to a larger unit in the same location. The manager, Laci, was very helpful in getting this move set up. She explained everything in detail and made sure I was comfortable with the whole process. She is a great employee for you. I hope she stays a long time. I would recommend this location to anybody needing storage.”

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Posted 7 months ago

“The original rent on my first 10 x 10 unit started around $40-$65. I’m not sure the exact number at this point in time the rate has been raised to around $260 for the same unit. I also have a second unit that has had a significant run increase. I’ve put in requests with the management which are doing their best but unfortunately having issues because the corporate offer office does not care about its loyal customers, I’ve been renting with them a little bit over two years and tried to work something out but it hasn’t been enough. I’m still paying over $200 for each unit. They advised that I move my belongings and consolidate it into a different unit. I also believe they may have said to switch to a unit with a lower rate , it’s unfortunate that they have such a lack of transparency. You really get trapped in here and people storing their valuable heirlooms or even things they really need but don’t have the space for. They have postponed rent increases if I really put my all into explaining how unfair the situation is, but it’s still not a reasonable price. If I could move my belongings, I would, but I as well as many others have health issues that make this extremely difficult. I’m currently selling the vast majority of my belongings and items that are extremely special to me because I can’t afford this. I’m sure there are hundreds of other people in the same situation dealing with this company.”

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Posted 7 months ago

“This storage unit company is a bunch of crooks they raise your rent ridiculously they charge you for an auction fee and you pay your bill and don't even get your money back so far I paid a total of $248 dollars in auction fees now they raise my rent again I'll NEVER TELL ANYONE ELSE TO RENT from this company.... COMMON WEALTH....yeah a bunch of common butt h___les...”

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Posted 7 months ago

“This company is crooked in how they continually raise the fee for the unit…every 3 months!!! They also have a ‘mandatory’ insurance fee- which is just another way to rip you off! Citrus Heights location is horrible!! Disgusting, overpriced units:(”

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Posted 7 months ago

“I have a storage unit at Public Storage located at 4409 Summer Avenue, Memphis, TN. I recently discovered that there was a leak from the ceiling which had ruined my mattress and headboard, which was right underneath it. From the beginning of reporting it to public storage personnel to solving the problem, Tabitha, Demetrious and Aiesha were considerate, supportive, and efficient; I cannot say enough how much they helped, and how courteous they were to me during what could have been a very bad situation for me. I would recommend this storage facility highly. Suzanne Lea”

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Posted 7 months ago

“I stoped in to the Academy road facility and spoke with Ron. He was very helpful professional and helpful answered all my questions. I would recommend this facility To anyone who was looking for storage.”

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Posted 7 months ago

“This is not a review for the current staff-- they actually communicate in person and are trying to do a good job. I have been leasing from Public Storage off and on for over a decade. My location at Bolton Road has recently finished renovation of the exterior, but during this time the entry pad to my storage was painted- so I couldn"t access what I needed for work, the manager was poor-- would not return at least 4 of my requests even through another Public Storage employee. I was not wasting my time, so this period went on for months. Once I saw him around 1:30, and he walked up to his apartment on site, and said he was on break. Months later, he later was replaced by employees that you can actually communicate with. He probably was perfect for the renovating owners because he was ignoring most likely all complaints. Rent kept going up from my initial $189 of (so be careful, get the cheapest one you can deal with because your rent WILL go up) They paved the entire site, with no compensation except with increased rents. They did reduce my rent for 3 months (like I mentioned had tried to reach them prior) but now set to increase to $335. My entry lock has been bent for the entire time and I have to use an object to close it. Internet was down so the gate wouldn't open my the app that I have always used, so I was lucky they were there. to help me. I called the 800 number supplied for help, but that was worthless and would go dead. The only communication has been in person at this location. I have had the same features in my storage unit, except now the grounds look newer.... I am going to move.”

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Posted 7 months ago

“5/31/24 8324 Gunn Hwy,Florida 33636 The staff was courteous, and accommodating. I recommend this storage to all. The place is kept well”

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Posted 7 months ago

“Public storage in Irvine on Cowan Street Christina was beyond magnificent what a wonderful place and these people are Lifesavers thank you so much Christina at Public Storage she was there that day she said that wasn't her regular store but she was so amazing”

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Posted 7 months ago

“Brick New Jersey facility, Someone broke our lock, spoke to Kym and she got the lock cut off and a temporary lock put on and then came to the unit to remove it so we could get in and put our lock on. Again Kym was grat to work with. Len Minkler”

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Posted 7 months ago

Public Storage is rated 3.5 based on 426 reviews