Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 424 Reviews

61 %

of reviewers recommend Public Storage

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3.5

Based on 424 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

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“I started at 138.00 per month and they in a sneaky fashion raised it to 348.00. the last raise went from 254.00 to 348.00. they know how inconvenient it is to move so they feel comfortable screwing people with these raises. I recently downsized from a 10x25 to a 10x20 to go back down to 128.00. instead of adjusting my price humanely they make you move a few hundred feet so they can continue to screw you. Beware they're all about themselves. I was promised and $84 credit when I moved to the smaller one because I had already paid the $300 plus. But the computer wouldn't allow them to do that so I was screwed out of that also. We aren't allowed to probe rates I was told. Beware they're just out to screw you out of every dime that they can!”

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Posted 1 month ago

“I have been a Public Storage customer for over 20 years, a few different facilities. Lately, since their attempt to automate everything, the customer service has just fallen off the cliff. The bots are maddening and there are no options for anything outside basic functions, such as account issues, such as account or storage issues. This company has by far the worst customer service I have ever encountered, and I strongly discourage doing business here.”

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Posted 1 month ago

“No customer loyalty whatsoever they'll get you in with a cheap rate and they'll keep jacking it up all of the time they couldn't care less about you the person. All they care about is money. Do your best to find another storage place, I can't stand them”

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Posted 2 months ago

“I've had my things in the hands of public storage in fuquay varina off highway 55 for more than a year now they've always taken good care of my things and lets me know if there's a problem. They notify me not just once but they repeatedly call my phone and leave emails and text messages to let me know if there's a problem. For example one time I didn't lock my storage unit I just put the lock on this latch was not slid over they locked my unit until I was able to get there and my things were secured. Teresa has always made me feel like she is looking after not only my things but everyone's things. The storage units always smell clean floors are always mopped and cleansers fills the air. I've never seen any trash or bugs or anything that I wouldn't have in my own home near or around my unit. I recently had double paid for my unit because my payment had not went through yet causing me to push the button on my app and pay again.Teresa made sure the right person knew about it and refunded my money right away. It's hard to find good honest people today. It's hard to trust in a world that we live in. I know it seems like a storage unit is nothing to get emotional about but it's everything we own or at least items that are precious to us that we don't have room for. We pay to make sure we can keep those items like everyone else that has a storage unit. We trust that when we leave that it is secure. Every time I stop in to get something or to put something in my storage unit when Teresa's working she always makes me feel welcome. She always is smiling and making me feel like it's going to be okay even if I'm having a bad day. No one likes to move stuff, so I'm usually not feeling so well. After speaking with Teresa a few moments I feel like it's going to be okay and I move on to doing what I have to do. I recently had discovered I had more things I needed to put in my storage unit but I didn't have enough room so I needed a bigger unit. Teresa looked for a week for a unit to open up and as soon as it did she gave me a phone call. I was a few states away but I was able to make it back and move everything into that unit which makes my life a lot easier thank you Teresa.”

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Posted 2 months ago

“The Highland Avenue store in Clearwater, FL is an excellent business - especially due to the on-site manager, Myrtie! She is extremely knowledgeable, helpful and supportive. I sometime need assistance as I am fairly old (😊) and she cheerfully helps me with patience and kindness. The place is clean and well maintained.”

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Posted 2 months ago

“It’s so crazy how you get terminated because you had death in the family after you’ve been there for so long giving it to All and then the district manager turns around and lies. But it’s all good. Everything in life happens for a reason.”

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Posted 2 months ago

“In September they told me my credit card was about to expire, no problem, I logged in and updated credit card info. They billed me, and again in October, then November they said I am overdue, I logged in and my autopay had been turned off. They dinged me $40 for overdue, I didn't turn off autopay, now it smells like their crappy software is making them extra money by turning off autopay. Also, they don't have ANY customer support, even if you log in there's nowhere to contact anyone for help. The on-site staff is good, but I should have to drive all the way there to get help with my account.”

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Posted 2 months ago

“I love the was Ms. Trina made sure, I was a happy customer. She always make sure we are good and she go over and above. She is a great Manager.”

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Posted 2 months ago

“Review of Public Storage, 121 N. Houghton Rd., Tucson, AZ We do not recommend this cite as they keep their orange flat bed dollies locked in the office due to renters "stealing" them from the cite. When asked how to obtain the use of one when the office is locked during regular business hours during a week day, the office representative offered no option for contacting them to assist tenant with obtaining one for use in loading/unloading, and then laughed because I wasn't the first person to ask how to remedy this situation. She stated she's there to collect a paycheck and has no control over what happens. Very Disappointed.”

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Posted 2 months ago

“Please DON'T ever use this company! If you are desperate enough please take out the insurance on your property. I called and asked them how is it that my property is covered in dirt and dust like someone has pressure washed the units! Her answer was I don't know, what the hell do you mean you don't know. My belongings were locked and now they are covered in dirt, no apology just well you don't have the insurance. I know this dumb ass woman! She is as dumb as a box of rocks.”

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Posted 2 months ago

“Jamie at 25915 did an amazing and was super helpful with everything I needed and then some”

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Posted 2 months ago

“The young lady was very helpful at Ridgely st, nice and made my visit simply and fast”

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Posted 2 months ago

“BEWARE!! Public Storage has increased my rent multiple times since they took over the facility where I have a storage unit. Currently, my rate is about triple of the rate they are offering online for a unit like mine.”

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Posted 2 months ago

“I rent from Dover Public Storge and when I tell you Liz is the best she is the best….I would give her 10 stars if I could after what she done today…She is amazing”

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Posted 2 months ago

“I had one often two storage units at the Public Storage on RT 130 in Burlington NJ. I went to close out both units early in October and after paying $1,700 for a move that could not be completed due to the size and weight of my furniture, the elevator at the facility with no notice was broken and had been for 5 months according to the front desk staff. I hired movers for another $1,200 to move my furniture and after complaining to everyone right up to corporate, they refunded me $25. Bad business, please be careful everyone.”

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Posted 2 months ago

“I reserved a covered parking space and it was too tight to park my trailer so I spoke with the rep and she was very polite, accommodating and knowledgeable. She took her time to find a space more suitable for my needs. I say this to say that rose from the Jersey village facility was a great help and very professional, I would recommend that location without hesitation! Ty Rose!”

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Posted 2 months ago

“OMISHA DID A FANTASTIC JOB 👏 I REALLY APPRECIATE HER SERVICE”

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Posted 2 months ago

“Elkridge- Shelia Ms. Shelia was very attentive, warm and very courteous. She explained very well my end of terms with my lease. My experience with her made my day and I was very much pleased with her customer service!!”

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Posted 2 months ago

“Ryan in Wayne is great very helpful!”

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Posted 2 months ago

“Absolutely disgusting! I live in Tampa,Florida and was hit with Helene and Milton Hurricanes which left me without,power,internet and unable to go to work. Never had a late fee before. This one time due to the devastation of these storms I was late making the payment by two weeks, they denied waiving the late fee. People's lives are completely turned upside down and are struggling to pick.up.the pieces and Public Storage could care less! Money hungry corporate bs!!”

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Posted 2 months ago

Public Storage is rated 3.5 based on 424 reviews