Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There roof leaked on my property and now I’m getting the run around for compensation, I would suggest not storing your items in any public storage .”

Helpful Report

Posted 2 months ago

“I moved in one of these units March 1 2024 and I had no choice but to move out in 5 months, emergency situation my unit was INFESTED with Mice and Rats they went through my boxes stained clothes and furniture from urine and feces, I did have insurance but that is a JOKE TOO…I tried to file a claim which they only wanted to pay me $150 and my damages were way more that that I had to laundry clothes, have my furniture professional cleaned I lost way more with Public Storage than I could ever imagine just ask more question concerning the Insurance they force you to buy hopefully I will NEVER USE THEM AGAIN😡😡😡😡😡😡😡😡”

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Posted 2 months ago

“Joe that works at Public Storage of Monsey, NY is absolutely amazing. Our reason for tenting the storage space was an unexpected event. It is always good when someone you encounter makes a not so pleasant occurrence better! He made the process of check in and navigating PS a-lot more enjoyable. Hats off to Joe and Thank you for being an awesome Team Member who enjoys what you do!!”

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Posted 2 months ago

“I am very unhappy with Public Storage. I reserved a unit and when I went to finish the process it wasn't available anymore. I called the first time and no answer and had left a message and never got a call back. I called the second time and I talk to a person, he reply some units would be come available over the weekend and he would call me so I can finish my process to get the unit I need. It's been 6 days now and no one has called me back. It is a very inconvenient and frustrating situation for just to get a rental storage. I hope this helps for anyone who needs a rental storage unit because it's going to be very unpleasant to get a hold of someone.”

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Posted 2 months ago

“Public Storage made me HAPPY: I was given A CLEAN STORAGE SPACE! I was given a reasonable price! I was able to make arrangements on Pymt! I have my things in a CLEAN & SAFE ENVIRONMENT! I have “MY RV” in a SAFE PLACE! But MOST of ALL,….. The PERSONNEL are The ones who really make me HAPPY! w/o TRISHA, KELLY, or ANITA,……. Being PROFESSIONAL, COURTEOUS, KIND & UNDERSTANDING,…… considering’My Circumstances’,………. It couldn’t have been done. “I AM VERY GRATEFUL!””

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Posted 2 months ago

“Jennifer at Public Storage in Gahanna was so helpful today. We were checking what size unit we would need and she explained the different sizes and what I would need based on what size place I was moving from. I will be renting from her because of how helpful she was and knowledgeable.”

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Posted 2 months ago

“17% rent increase per year, I fled after two years. Just a scam organization.”

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Posted 2 months ago

“I canceled the request for the storage unit over a week before I was to mov!. Then I looked at my banking account and saw that they charged me $51.50 and sent me and email saying, "thanks for settling up and closing your account". Wow...be careful! Plus, because the SEC allows 75% of large businesses to outsource their work, they employ people overseas. So now it is SO hard to get good customer service. You have to deal with language barriers, but most important persons who are not that knowledged, so don't trust that your request has been made. Keep checking, because this morning was my 3rd time calling to make sure that it was canceled. I never used a storage company. Please note that the Public Storage site offers NO WAY to delete your account.”

Helpful Report

Posted 2 months ago

“Att the VanDyke location,Cherish assisted my wife and I. her service was exceptional and courteous meeting all of our requests in a timely manner I would recommend this facility to anyone in need of storage”

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Posted 2 months ago

“Misty was so helpful and kind”

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Posted 2 months ago

“If you're looking for a cheap place with rodent urine and crackheads, then Public Storage is your place. If you're looking for frustration every time you go to your storage locker and try locking your unit with one of the Public Storage locks, you found your place. You will spend 20 minutes trying to get the cheap piece of garbage $15 lock they charge you to actually function and lock. If you're looking for incredible price hikes, this is also your place.”

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Posted 2 months ago

“Don't rent from the public storage. I rented a 10*10 on 6770 Silver Star Rd, Orlando, FL 32818. When I signed the contract they asked me if I wanted to do automatic payment I said no. For the first couple month I went to the office to make my payment and one day I walked to the office to make a payment the lady said I already paid. I asked her, how that happen because I come here every month to make my payment. what happened the lady at the desk signed me for automatic payment with out my consent. I cancel the contract and empty the unit on August 31, when to the office to report that my unit is vacant but no body there. September first was a Sunday, Monday was an holiday, and on Tuesday the 3rd a when back to report that the space was vacant, they already went to my account and withdraw the money.”

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Posted 3 months ago

“Mr.van was very helpful.He was not hesitant to help me with my unit.”

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Posted 3 months ago

“DO NOT RENT A STORAGE UNIT HERE!!! IT IS A SCAM! 1st—I rented a lower unit online, and my contract states that it is a lower unit, so I am paying more for the convenience. Once I grabbed the keys, I was switched to an upper unit, and I am still waiting for the price adjustment. Less than 4 months later, my $122/per month was upped to $150.00, to which I complained. They reduced it back to $122/per month, and after my September payment, my rent was elevated to $172/mo. I haven't even been there a year...I have had my unit since the end of January! It has been 8 months, and I have had 2 rent increases! I am disgusted that this scam harms so many people who may be unable to afford their units. I am going to make this a legal issue. GO ELSEWHERE; DO NOT RENT A SPACE HERE, AND READ YOUR CONTRACTS BECAUSE THE INCREASES ARE ARBITRARY MONEY GRABS.”

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Posted 3 months ago

“Big holes in pavement everywere,broken off light on inside of my storage and on day of move in they knew this I won't fix so can't see,they raise prices and prices are outrageous, no one ever there,don't get a free month cause there is NOTHING free about Maple st in wichita ks storage,wouldn't recommend this place to No one”

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Posted 3 months ago

“Erica at Spanish Isles Boca Raton is doing an excellent Job She is very professional and cares”

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Posted 3 months ago

“The manager is very rude, they broken into my unit twice, the manager lies!!! They say people can't get into the units!! Oh yes they can!!! I will never rent from them again or ever recommend anybody to rent from them!! Horrible experience never ever again!!!”

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Posted 3 months ago

“Customer service was very good I would always give my service to Public Storage on 45th Street always made me comfortable and happy”

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Posted 3 months ago

“The rental charge was set to increase once again for a 10'x10' storage unit that I've had for years and I needed to extend the length of time to store the contents. Ghizala, manager at Public Storage at 18 Hughes in Irvine, was able to get an extension from the company to maintain the current amount of rent that I've been paying, which would have saved me over $100.00. But, better yet, she told me that rental prices have dropped and that I could rent a unit of the same size down the hallway from the current unit's location for a lot lower price: She suggested that I go online at publicstorage.com to check the rental price for the unit, which was even lower than the local office prices! I rented a new unit online: The process was easy and fast; the move-in information and app have been helpful; and I am saving more than $400.00 by moving to another unit. Yes, this makes me happy!!”

Helpful Report

Posted 3 months ago

“Very bad store,the payment went up double in twoo years...I'm worker, and every single year,if I'm lucky,my employee raise for my salary $1-2 dollars per year,it's make me so happy but i have to work hard...but,i rent the public store a unit,first month,$165.00/month,then 6 months later, they tell me they change my payment rate,go up to $200/months...and finaly,in two years now,they just tell me they change my payments, charge me more,$301.00 dollars/months, double up with the first month rent..what the heck?this store see that I'm in need their unit,so look like they try to pressure on me to get more money from me...They charge you higher payments in yearly, monthly than car payments or even your mortgage payments...I have to move my stuff right away and looking for the other better store,never rent or recommend to everyone in my family, my friend to rent this store....unbelievable, how they can charges their customers every year a lot of money like this....just in twoo year,from $165 jump up to $301/per month?God help me please,they charge me more than cash advances charge their customer”

Helpful Report

Posted 3 months ago

Public Storage is rated 3.4 based on 398 reviews