Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely horrible! Long story short: I called before deadline to cancel because we couldn’t get to the unit with boats and trailers in the way that they refused to move. No one called me back. I call “customer care” 3 times their manager never called back. I paid $219.47 and didn’t even get the lock for which they charged me. No one will call me back. This is the Public Storage in Naples, FL on Radio Road. Run away!”

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Posted 2 years ago

“We had the opportunity to move fast from a unit to another unit. The customer service is great”

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Posted 2 years ago

“I bought over $200 worth of packing materials from this horrible company. The purchase was June 19, 2022. Today is July 19, 2022 and l need to return a huge box called House Box because I never used it. This item is $120!!! I cannot return or exchange it and I happen to need other shaped boxes they offer. I even called headquarters but nobody wanted to work with me. All they would tell me is that returns were accepted only within 30 days. Just like that! Not even exchanges! So now I’m stuck with this huge box that doesn’t even fit in the container I rented and I need other boxes instead! I am never going to use Public Storage again! NEVER!”

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Posted 2 years ago

“If I had the space to tell about how horrible this company is I would. Just take my word on it, you have been warned, STAY AWAY from them! Late fees for no reason, raise the prices, shameful how they do business. STAY AWAY! You have been warned! I would put neg 5 stars if they had it.”

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Posted 2 years ago

“A great thanks to Bill at Public Storage at 7106 Bandera Rd, San Antonio, TX 78238. I have been a customer of Public Storage since 2010, and I have had only one late payment. Current affairs are tough: inflation (gas, electric bills, water). But, Bill was able to help us avoid a late penalty fee - we were a few days behind. He is also trying to help us get a reduced monthly rate because we've been good customers and have a long history with Public Storage. We are thankful for his wonderful service and kindness. Keep up the great work!”

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Posted 2 years ago

“I called the executive office and someone was suppose to called me back and have not its been 4 days.”

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Posted 2 years ago

“Sunday I had to do a complex transaction at Public Storage, Colonial Blvd, Ft Myers - the gentleman was kind, professional and very competent. I asked him for a favor in a reprint of an receipt, and he acommodated me. He should be promoted!”

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Posted 2 years ago

“Just stay away from this company. public storage is by far the worst company that I dealt with. bad customer service. expensive. I would recommend to stay away from them and avoid a regret later.”

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Posted 2 years ago

“Public Storage-7430 Geo. Wash.Hwy. Shawna R. was super helpful when I had questions about my bill. Shawna R. was excellent when explaining rates and storage units sizes to me. Victor”

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Posted 2 years ago

“Normally when I go into places like this I don't have a great experience but the other day when I went into public storage I had a wonderful experience dealing with Tanisha Blair she was helpful had a smile and took her time to explain things to me right and I appreciate that”

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Posted 2 years ago

“Alyssa @ the Greenbelt Location in Louisville, KY. is a true pleasure to work with in getting help with a reservation, accessing my entrance gate code, and answering any of my questions about my monthly billing. She has one of the sweetest personalities I have come across for doing business, and was very helpful to me. She has a great attitude and doesn`t seem to mind going out of her way to help me. I would definitely recommend Alyssa to others needing help in the future for their storage unit needs@ a Public Storage location in Louisville. She is a valuable asset to this company and should be commended for doing a great job. From David A.Key in Louisville, KY.”

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Posted 2 years ago

“Raymond from Public Storage, on his very own, got a reduction in my monthly rent less $60.60! Raymond was so accommodating and kept updating me during the week so I’d be aware. Truly appreciate all his hard work! Kim A.”

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Posted 2 years ago

“Very helpful, Very knowledgeable about what I wanted and Pricing, I’m glad I decided to go with the ur company.🎊🎊🎊🎊🎊🎊🎊🎊🎊”

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Posted 2 years ago

“Karen at Store #25805 is one of the most pleasant individuals that I have met in a while. When I started my reservation online, she called me right away to see if there were any questions I needed answered and just thanked me for considering Public Storage. She walked me through how to complete my online reservation and informed me about the Public Storage app (that makes gate access much easier). When I and my husband called the store location (2 separate occasions) for additional questions, we didn't get a answer so we left a message both times. Karen responded to our voice messages with a call with in 10-15 mins on both occasions. Karen's pleasant attitude, patience and kindness is enough for me to recommend Public Storage at 3232 Colonial Blvd Fort Myers, FL 33966 to others as customer service is very important to me.”

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Posted 2 years ago

“They are greed driven. 3 months in and they raise rent $20.00 more a month.”

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Posted 2 years ago

“Virginia Beach/ Greenwell road….Geo was very helpful”

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Posted 2 years ago

“Shelly from the Lois Street location in Roanoke TX is helpful and attentive. She answered all my questions and was very patient as I described my situation. I will definitely recommend this business to my friends who are moving to this area!”

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Posted 2 years ago

“Kelly (5 Star) from Woodstock GA, Hwy 92 has exceptional communication qualities and phenomenal patience with customers. She improvises for the lack of quality serviceability of Public Storage customer service on-line chat / email. Being a long-term customer, some information needed revising. There was a customer before me who also needed updated information on two units within two different states. Kelly patiently updated all information and provided simplified useful instructions for future use. She also updated my information in prompt order, in addition to resolving current issues. Communication with Public Storage customer service via email (still awaiting response from March 4) and or phone was a nightmare. Nonexistence. Kelly provided a substantial outstanding difference. This requirement is a necessity that is absent in the company.”

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Posted 2 years ago

“I think all. Levels of mgrs should here both sides of problem small or large and not discriminate. Before making. a. Decision”

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Posted 2 years ago

“Absolutely do not do Business with this Company! They are Crooks! Deceptive Business Practices! They Will Either Steal from you by taking all your stuff if you miss a payment and then set the locker up to look good so they can sell they leftover Trash! Horrible!”

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Posted 2 years ago

Public Storage is rated 3.5 based on 426 reviews