Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

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“TERRIBLE customer service! I have a moving van waiting to move my stuff into a storage space, I went over to the office to pay for the first month and get my unit number, and no one was there. It has now been THREE HOURS that I have been trying to reach someone, left many messages, and no one will call me back. Worst customer service ever and I will never rent a unit from this useless company again. I use a storage company 6 months every year, and I will go back to my previous company who was fantastic but a mile farther away.”

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Posted 7 months ago

“I recently had the pleasure of working with Janean from Public Storage/East Cheyenne and I couldn’t be happier with the experience. Janean’s excellent customer service was second to none. I was extremely impressed with the professionalism and attention to detail provided, it definitely exceeded my expectations. Janean’s positive attitude made the atmosphere there so very pleasant and inviting. Public Storage is a game changer. It’s everything I was looking for, Janean was extremely helpful making the onboarding procedure very easy. Her detailed explanations of entire process left me assured that I made the right choice. I highly recommend “Janean” - Public Storage/East Cheyenne to anyone looking to secure a storage facility in Las Vegas. She’s the absolute BEST!!! ✨😊✨”

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Posted 7 months ago

“Doug and sandy at the Midvale storage were a great help. The storage was ready and clean.”

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Posted 8 months ago

“Keke was a great help with auction thanks a lot”

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Posted 8 months ago

“Store 7601 I was having a time ending a contract I just started over the phone. When I arrived on location I could see personal vehicles parked next to boats, rv's, and work trucks in very tight quarters with no defining marks for clear spacing. I wanted to cancel the hour old contact but met with resistance over the phone. The manager however turned out to be a life saver. She understood and had just recently brought these very issues up with a higher up. Her general pleasant and professional demeanor helped diffuse my discomfort. Thank you Donnetta.”

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Posted 8 months ago

“Public Storage in Lawton has the most amazing lady at their front desk!! Very knowledgeable and personable! She Rocks!!”

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Posted 8 months ago

“We rented a unit at the new facility in Forney, Tx. DeeDee was an absolute joy to work with, she was very helpful! Always smiling and has a gift of gab!!”

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Posted 8 months ago

“Gwen at the 3950 Five Forks Trickum Lilburn, Ga.,location is absolutely great. She was professional, courteous and helpful in my endeavor to downsize. She left no stone unturned and is a great example of quality customer service. M. Stanfield Customer”

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Posted 8 months ago

“Price is good, Robert was very kind and efficient. Easy to work with!”

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Posted 8 months ago

“Very helpful and knowledgeable of his job. Would highly recommend Publix storage to family and friends. David Barnett from store 9856 parkway east”

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Posted 8 months ago

“Tria at location 25431 is wonderfully helpful, kind and customer service oriented. Please give this loyal staff member a raise to show appreciation for all the patience she has for customers like us. Thank you, Cheryl :-)”

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Posted 8 months ago

“Two representatives (Michael & Tosheba) of the Public Storage facility located at 3748 Covington Highway in Decatur were instrumental in the resolution of a sticky and unfortunate situation. A contractor wrongfully placed a substantial amount of my personal property in storage under his name. These representatives, with the approval of their manager, assisted with the relinquishment of the contractor's contract and arrangements for me to enter into in a contract under my name for the same as it should have been from the inception. They handled the situation with the utmost professionalism and expediency. I greatly appreciated their assistance.”

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Posted 8 months ago

“Ms.Stephanie at the Getwell store is very knowledgeable for my needs of storage and very polite.”

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Posted 8 months ago

“Been using Public Storage for almost a DECADE!!!! I want to give a Wonderful Shout-Out to Employee "Jimmy⭐" down at the Pinellas Park location. Thank You SO Much for being Amazing🤩. You're The Best!!! Keep up the Great Work👍”

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Posted 8 months ago

“Very friendly and welcoming, clean and organized. Very good place to trust your belongings.”

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Posted 8 months ago

“My bank changed my card to the new kind with chip. I forgot to change it and my payment didnt go through ughh! I got a call from Danny down on 9th in broken arrow, she helped me fix it right away !! I called the number and fixed it!! I am in Montana and it really gives me a peace of mind to know they aint gonna wait til next payment is due to tell you !!! I called her back to let her know i fixed it and she verified my payment on her end whew!!!!! Thank you Danny for being so sweet and understanding!! Ps It was nice not being treated badly for your card being decline!!!”

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Posted 8 months ago

“My rent continued to increase. I live across the country and was unable to move it out for some time. It rose to over $200 for the small unit! I finally got it into a new storage company. The rates in the new spot are $50-$65 for a LARGER unit!! This poor experience was at Public Storage 10315 SW Barbour Blvd. I feel like they are crooks. I had a much better experience with PS in Florida.”

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Posted 8 months ago

“RIP OFF! I started my rental 4/2/23 with a (supposed to be) online special 10x25 for $160/month. May 23 the rent increased to $180! Then 3 months later in increased to $246. A few months later it increased to $294! Today marks one year I've been renting! Within one year my rent has increased $134 which is absolutely ridiculous! I called and spoke with someone in the escalation dept. She tells me they can increase the rent 6months-a year anytime with no cap on how much! Offered to reduce my rent back to $246/month for 3 months then it will go back to $294 and continue to increase as much as they want it to! You guys are r***** people! Your CUSTOMERS are the people that is keeping your business open! Regardless if it is a month to month basis, you shouldn't take advantage of this! I'm about to move my things and would not recommend anyone using storage facilities such as this one if you don't have to. Some people don't have a choice and these people feed off of that! It's outrages and I will be speaking with my friends at the city commissioner's office and some others to find out what we can do about these ludicrous contracts and these online promotional SCAMS!”

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Posted 8 months ago

“Public storage are crooks. They will take your money and lie and say they didn't it. There are tons of storage unit places. Do not use this place.”

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Posted 8 months ago

“Tanya is great, she helped me with my storage and explain the rules...thank you so much”

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Posted 8 months ago

Public Storage is rated 3.4 based on 398 reviews