Public Storage Reviews

Name: Public Storage
Rating: 3.45

3.5 Rating 399 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 399 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

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“The original rent on my first 10 x 10 unit started around $40-$65. I’m not sure the exact number at this point in time the rate has been raised to around $260 for the same unit. I also have a second unit that has had a significant run increase. I’ve put in requests with the management which are doing their best but unfortunately having issues because the corporate offer office does not care about its loyal customers, I’ve been renting with them a little bit over two years and tried to work something out but it hasn’t been enough. I’m still paying over $200 for each unit. They advised that I move my belongings and consolidate it into a different unit. I also believe they may have said to switch to a unit with a lower rate , it’s unfortunate that they have such a lack of transparency. You really get trapped in here and people storing their valuable heirlooms or even things they really need but don’t have the space for. They have postponed rent increases if I really put my all into explaining how unfair the situation is, but it’s still not a reasonable price. If I could move my belongings, I would, but I as well as many others have health issues that make this extremely difficult. I’m currently selling the vast majority of my belongings and items that are extremely special to me because I can’t afford this. I’m sure there are hundreds of other people in the same situation dealing with this company.”

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Posted 6 months ago

“This storage unit company is a bunch of crooks they raise your rent ridiculously they charge you for an auction fee and you pay your bill and don't even get your money back so far I paid a total of $248 dollars in auction fees now they raise my rent again I'll NEVER TELL ANYONE ELSE TO RENT from this company.... COMMON WEALTH....yeah a bunch of common butt h___les...”

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Posted 6 months ago

“This company is crooked in how they continually raise the fee for the unit…every 3 months!!! They also have a ‘mandatory’ insurance fee- which is just another way to rip you off! Citrus Heights location is horrible!! Disgusting, overpriced units:(”

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Posted 6 months ago

“I have a storage unit at Public Storage located at 4409 Summer Avenue, Memphis, TN. I recently discovered that there was a leak from the ceiling which had ruined my mattress and headboard, which was right underneath it. From the beginning of reporting it to public storage personnel to solving the problem, Tabitha, Demetrious and Aiesha were considerate, supportive, and efficient; I cannot say enough how much they helped, and how courteous they were to me during what could have been a very bad situation for me. I would recommend this storage facility highly. Suzanne Lea”

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Posted 6 months ago

“I stoped in to the Academy road facility and spoke with Ron. He was very helpful professional and helpful answered all my questions. I would recommend this facility To anyone who was looking for storage.”

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Posted 6 months ago

“This is not a review for the current staff-- they actually communicate in person and are trying to do a good job. I have been leasing from Public Storage off and on for over a decade. My location at Bolton Road has recently finished renovation of the exterior, but during this time the entry pad to my storage was painted- so I couldn"t access what I needed for work, the manager was poor-- would not return at least 4 of my requests even through another Public Storage employee. I was not wasting my time, so this period went on for months. Once I saw him around 1:30, and he walked up to his apartment on site, and said he was on break. Months later, he later was replaced by employees that you can actually communicate with. He probably was perfect for the renovating owners because he was ignoring most likely all complaints. Rent kept going up from my initial $189 of (so be careful, get the cheapest one you can deal with because your rent WILL go up) They paved the entire site, with no compensation except with increased rents. They did reduce my rent for 3 months (like I mentioned had tried to reach them prior) but now set to increase to $335. My entry lock has been bent for the entire time and I have to use an object to close it. Internet was down so the gate wouldn't open my the app that I have always used, so I was lucky they were there. to help me. I called the 800 number supplied for help, but that was worthless and would go dead. The only communication has been in person at this location. I have had the same features in my storage unit, except now the grounds look newer.... I am going to move.”

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Posted 6 months ago

“5/31/24 8324 Gunn Hwy,Florida 33636 The staff was courteous, and accommodating. I recommend this storage to all. The place is kept well”

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Posted 6 months ago

“Public storage in Irvine on Cowan Street Christina was beyond magnificent what a wonderful place and these people are Lifesavers thank you so much Christina at Public Storage she was there that day she said that wasn't her regular store but she was so amazing”

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Posted 6 months ago

“Brick New Jersey facility, Someone broke our lock, spoke to Kym and she got the lock cut off and a temporary lock put on and then came to the unit to remove it so we could get in and put our lock on. Again Kym was grat to work with. Len Minkler”

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Posted 6 months ago

“Stacey at Publix Storage Caribou Court was phenomenal. She was resourceful, respectful, and incredibly helpful during a stressful time. We really appreciated her good humor and support!”

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Posted 6 months ago

“I was distraught and very irritable when I went into 4875 S.Mccarrran public storage when I was greeted by Jenea. Jenea did not go into her greetings she was genuinely concerned about my well being which is very human and touching amidst our lower society members. I explained my dilemma and I was directed back to the scriptures for guidance which I needed. In short we need more people like Jenea.”

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Posted 6 months ago

“They keep upping monthly fee.”

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Posted 6 months ago

“The customer service at the Caribou location Stacy provides a very good guide for me to create a new account there. She also provides suggestions from the customer's point of view and actually showed me the actual stoage location.”

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Posted 6 months ago

“Nicole working the Riverchase Public Storage this morning was exceptionally kind, knowledgeable, and SUPER patient with my elderly mother! My Mom came in frustrated and acting quite ugly and Nicole calmed her down and was BEYOND wonderful!!! Give her a raise!!”

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Posted 6 months ago

“Jessica at the 6704 Ritchie Hwy, Glen Burnie location was extremely helpful and friendly on the phone today! Excellent customer service!”

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Posted 6 months ago

“I believe she's a manager Linda Jackson she has a employee name Brittany she good too. But Linda oh my goodness she has the best manners I ever seen in a business. Sorry but it shocked me . I was so surprised. You need to have her a employee of the month. Wow... Thank you Mrs. Linda for the amazing and incredible service you give Everytime . Keep up the excellent work...”

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Posted 6 months ago

“I onlywish to inform u to please get the public storage display board outside the hopson road morisville checked as at night only public word light is on storage word light is off. Its only in yor favour benefit. Deep haryani”

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Posted 6 months ago

“Theresa at Public Storage in 2401 Lois Drive Rolling meadows, IL 60008 She goes above and beyond, is very helpful and so so nice. The prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise because she is amazing 🤩”

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Posted 6 months ago

“I like how friendly the staff is Ms.Ronda at the location at 840 Hambrick rd.Stone Mountain Ga.Is Always a pleasure to Know all my questions will be answered!Thank you!!!”

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Posted 6 months ago

“After many failed attempts to find someone working or at least answer and return my calls at you Taylor Avenue location I finally found someone at the Joppa Road store that heloes me with all my needs last week. I can't remember her name but, I think it started with a M. Thank you so much for having the patience and explaining things to me several times. My mind isn't what it use to be your the best.”

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Posted 6 months ago

Public Storage is rated 3.5 based on 399 reviews