“I bought a flat and it is very noisy with banging noises in the wall from on one side of the unit. I can hear people talking presumably from another unit adjacent to my unit when I am in my home office. I was made to feel in uncomfortable in my own home by a Pulte customer care manager.”
“Terrible construction. Second project manager extremely inexperienced. Original customer care person totally inept. Once you close and you have complaints some are repaired majority not. Contacting upper management doesn’t help. Once they have your money say goodbye. We live in a 55+ community in tn called southern Springs. This is how they treat seniors. Please tell anyone you know NOT to buy any product from Pulte Group.”
“I would NEVER build a home with Pulte if I knew the experience would be as it has. I have been working with the construction manager and the customer service reps since BEFORE I moved in (during our final walkthrough) to fix many things in our home. It has been over 5.5 months now and I still can only get a meddling response every few weeks that contains more excuses every time. The subcontractors that they get are the cheapest and worst around...their work is equivalent to my 6 year old nephews. They also sneak wording into the purchase agreement that makes them "not liable" for the correct property taxes, costing the homebuyers 1000-1500 dollars so that they can pad their pockets. If I could go back in time, I wouldn't just walk away, I would sprint to another builder or home.”
“After signing the escrow on 12/30/22, Jeff Blea of NV canceled the escrow 12/31 and kept my earnest money deposit of $15,000 plus the additional earnest money deposit on another property $12,000 that they transferred to the canceled signed escrow. Jeff stated that I failed to add an additional $4500 to the closing cost needed that day. However, he did not contact the other buyer or my realtor to solve the issue. Jeff Blea wanted to do another contract at higher price and remove the closing cost allowance. I even attempted to renegotiate the amount down to 756,000 due to CMA and her refused to sell the property to me. the following month he sold the property on a contingency for $750,000.”
“Hi, We are planning to buy a home and shopping had been to Ryan, Pulte and other builders as well. Sunday (1/21/2024) I and my wife had visited Renaissence at Arthur for New home at aurora with an appointment. Julie Day who was our sales rep, looked like she was not really liking to see us for the appointment. The moment we walked in the first thing that she was homesite value is $60,000 to $70,000, meaning can you afford that. I did talk to the person via phone to schedule an appointment and they did tell me home site value ranges from $5000 to $30000.
My question is why did she make a statement the value is 60K to 70K? which was kind looking at us low. We ignored and continued with our home search with the same person while we were talking about the home we liked a model and then once the pricing started home site value that we requested was $18,500. Some how got a feeling that she was trying to make some racist comments and was not welcoming at all.
Next as the discussion continued, we are searching for a home and at different sites different kind of rating and add ons would be available. Now here one of the scenario when she was explaining she said door knobs are upgrades, may be they were, I got a doubt how can the doors be installed without a door knob and asked the same question. I have not expected the question coming from her asking "did you ever visit a home site?" we felt like why is she talking to us this way? is it only with us or with anyone she would talk the same way? But we were already with some inferiority kept quite and was not very comfortable. We are buying a home with is 600K and this is how we are treated and I wanted to leave without saying a word. But my wife with a lot of hope asked me stay and I did.
Then we were talking about financial options which we were aware, cause we visited the Renaisence park in aurora which had family and town homes. The Sales rep there was an excellent person who had encouraged us to take the home and we loved sitting and talking to her. She made us so comfortable and had a hope that the same kind of person will be able to help us at Arthur driver as well. The 3 fincial options that she gave 10K that we can use in different ways 1. ~6% interest rate
2. Getting lower mortgage 3. Splitting it between down pay and lowering the rates. When we explained she straight away declined and said we dont offer any of those making us look like liers. This was the worst experience I and my wife ever had. I hope the right department would take action and make things better. We are not begging , we are buying and we are working hard for it and not stealing. If you are not polite that is ok you dont have right to intimidate people that come to you.”
“I have problems since day 1. The CM did not walk his job site. Took around 9 times to pass a framing inspection with most lists over 23 items.
The lied about a mold remediation that was done. When questioned I was told they decided to open it up and let it air dry. They made me show them the email I kept to prove I was told it would be done. The warranty people are horrible at best. I have issues in my second floor. When you walk through the bedroom the one dresser rocks forward while the mirror on the other slaps the wall. Was told it's a carpet issue.
My garage door is defective. Came out to repair 2 times and made it worse and now they say it's past 1 year so you need to contact the people that I stalled it.
My front porch soffit is sagging bad. It's past 1 year it's on you basically.
They have came out 3 times due to electrical issues with the breaker for the laundry room.
They did not fully seal the windows in our kitchen.
Master bathroom ceiling has soft spots. I have emailed numerous times with no care to fix from this negligent builder.
They messed something up and had homeowner meet them on different days to sign a pulte document and all homeowner signatures are needed. I have not signed.
Yesterday I was forced to sign against my wishes because they threatened to create connection issues with my Internet connection. I work from home a few days a week so they threatened my livelihood for me to sign. I now found out they can not do this and am reporting them to the States attorney general. These people are unprofessional, build cheap houses and charge high prices along with horrible craftsmanship and next to no warranty.”
“We own a 4 yea old 904K Pulte Home in the Seattle area and from the first year the pipes on the ground floor (3 story home) freeze in the winter (which are super mild - rarely below freezing for more than a few days). The pipes are in un insultated crawl space under the house, between the floors and in the garage.
2) We also can't keep that bedroom , office, hall, bathroom warm enough to be useable. Unlike the rest of the house it has wall mounted baseboard heaters that run 24/7 when it is below 40 and never heat the rooms up past 65 but the room also doesn't go below freezing.
The customer service and warranty are a joke - staff changes 2x a year. They claim to not have any record. Have never repaired anything.
BTW can't submit review if I add a picture”
“If I could give 0 stars I would. DON'T BUY PULTE! They don't back their product!
1) Cracked Trusses and beams not even attached.
2) Have said from the 1st year the stucco is not right that there are too many cracks and it is failing. They are said it was fine and just tried to patch.
3) Said from day 1 garage door is defective. Would not address it.
4) Windows are separating and have cracks in the welding. They said there is only a 1 year warranty on windows.
5) I think I have mold.
6) AC never worked right and ended up finding leaks in coil and condenser.
7) I have 1/2" separations in plywood and you can see the felt for the roof.
8) Grading on the side of the house was not right and I had to have it fixed.
I am going to have to hire an attorney and sue. Hopefully I can get a class action law suite against them!”
“I dont suggest to go by pulte anyone. Its dead cheap quality material they used and not at all worthy for the amount what they charge. Their quality is not same in all sites. Naperville location pulte homes are having worst quality and every home is having same issues and they dont even care to think their process and give better quality to customers. Their service engineers very reckless and they dont even think and do what customer is asking. They waste so much space due to their negligence and worst planning. Very Old designs and they dont even try to upgrade the material and labor. I DONT RECOMMEND PULTE TO ANYONE IN NAPERVILLE AREA”
“Numerous things have gone wrong or started wrong in the first place:
Thermostat was wired incorrectly - it took a worker three tries to get it right
No heat in daughter’ room - workers worked it several time and fixed it temporarily
A/C unit leaked refrigerant 2 times - first when we moved in and a year after that
No doors on office room - took three weeks to have them installed
Kitchen trim - we’ve lived her for two years and they still haven’t installed trim
1-year walk through - two years later, we are still waiting on what they promised
Driveway sprawling - driveway started sprawling within 6-months but was replaced
Significant lack of communication - we had the worst salesman - Allen Lucio
Seems like a significant amount of issues for a brand new build
3037 Shannon Lane SE, Rio Rancho NM”
“These are the new Ryan homes….. Except their price point is a couple hundred thousand more. If you plan on building/buying anything above the $500,000 price point save yourself the headache. The new builds in our neighborhood are north of $700k. You do not get what you pay for. They love the quick money grab and once they collect, you are out of site and out of mind. Dawn and Tom (project manager) are the only decent people. Wish I would have done more research prior to building with them.”
“THINKING OF HAVING PULTE BUILD YOU A HOME? THINK AGAIN!
WE ARE POSTING THIS TO SPREAD THE WORD ABOUT THE TERRIBLE QUALITY AND CUSTOMER SERVICE PROVIDED TO US BY PULTE HOMES, THE NATION’S THIRD LARGEST HOME BUILDER DURING THE ONGOING, 2-YEAR NIGHTMARE IT HAS BEEN SINCE WE SIGNED A SALES CONTRACT FOR A NEW HOME BUILD IN LAKEWOOD RANCH, FLORIDA. “PULTE” IS PRACTICALLY A HOUSEHOLD NAME IN THIS COUNTRY, YET WE FEAR THE VAST MAJORITY OF PROSPECTIVE HOMEBUYERS HAVE NO IDEA HOW FAR THE COMPANY, WHICH ONCE HAD AN EXCELLENT REPUTATION FOR BUILDING AFFORDABLE, QUALITY HOMES, HAS FALLEN.
WE ARE POSTING IN ORDER TO TELL OUR STORY SO THAT PROSPECTIVE BUYERS UNDERSTAND THE POSSIBILITY THAT THEY TOO MAY EXPERIENCE THIS LEVEL OF DISAPPOINTMENT IF THEY CHOOSE THIS BUILDER. WE ARE NOT THE ONLY PEOPLE WHO FEEL THIS WAY. THIS SITE AND OTHER SITES ON THE INTERNET ARE FULL OF SIMILAR POSTINGS FROM INNUMERABLE OTHER BUYERS AROUND THE COUNTRY. MANY OF THEM CONTAIN THEMES THAT WE, TOO, HAVE EXPERIENCED.… “RUSHED TO CLOSING BEFORE THE HOME WAS ACTUALLY DONE,” “THEIR QUALITY AND WORKMANSHIP WAS TERRIBLE,” “THEIR WORKERS ARE RUSHED BY THE BOSSES AND MANY OF THEM SEEM UNQUALIFIED,” “ONCE THEY HAD OUR MONEY, THEY STOPPED CARING,” “WARRANTY WILL HANDLE IT,” AND “WE WISH WE’D NEVER DONE BUSINESS WITH THEM.”
WHEN WE SPECIFIED ALL THE UPGRADES WE WANTED FOR THIS HOME... HURRICANE GLASS WINDOWS AND DOOR WALLS, TOP-OF-THE-LINE CABINETRY, WIDE-PLANK FLOORING, UPGRADED INTERIOR DOORS, HIGH-END APPLIANCES, A POOL/SPA WITH A FEATURE WALL, TEMPERED GLASS SHOWER STALLS, UPGRADED COUNTERTOPS AND TILE FLOORING, ETC. WE HAD NO IDEA HOW OFTEN WE WOULD BE DEALING WITH DAMAGED MATERIAL, SHODDY WORKMANSHIP AND CANCELLED OR REPEATED REPAIR VISITS. EVEN MORE DISGUSTING, WE NEVER THOUGHT THAT THE WARRANTY REPS AND THEIR LEADERS WOULD BE SO NUMB TO OUR CONCERNS. APPARENTLY THEY'VE ALL JUST SEEN IT TOO MANY TIMES BEFORE!
AFTER OVER TWO YEARS OF THIS DEBACLE, IT IS NOT JUST THE UNFINISHED TASKS WE ARE STILL WAITING ON, THE POOR QUALITY AND POOR WORKMANSHIP OR THE NUMEROUS CANCELLED APPOINTMENTS AND FAULTY MATERIAL DELIVERIES THAT WE HAVE BEEN FORCED TO ENDURE… IT IS THE TERRIBLE HUMAN TOLL THAT THIS HAS TAKEN WITH THE ACCUMULATION OF ALL THE MENTAL AND PHYSICAL STRESS THAT COMES WITH THOSE THINGS. PULTE HAS ESSENTIALLY STOLEN TWO YEARS OF OUR LIVES AND STILL THERE IS NO END IN SIGHT. THIS SHOULD NOT HAVE TO BE!
WE HAVE TRIED TO DO EVERYTHING WITHIN OUR POWER TO END THIS 2-YEAR NIGHTMARE. WE’VE SENT HUNDREDS OF EMAILS, INCLUDING DOZENS OF PHOTOGRAPHS. WE’VE “CLIMBED THE CORPORATE LADDER” TO THE HIGHEST LEVEL OF PULTE’S SW FL LEADERSHIP TEAM. WE’VE SENT OVER 60 PAGES OF DOCUMENTATION TO PULTE’S CEO. WE’VE EVEN FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU… WHO, AMAZINGLY, GAVE PULTE AN A+ RATING DESPITE ACKNOWLEDGING THAT THEY ARE NOT AN ACCREDITED BUSINESS. PULTE HAS A 1.13 AVERAGE RATING OUT OF A POSSIBLE 5 ON THE BBB WEBSITE, (JUST A TICK BETTER THAN THEIR 1.12 RATING ON THIS SITE!) BUT THE BBB STATES THEY DO NOT TAKE CUSTOMER REVIEWS IN TO ACCOUNT WHEN ESTABLISHING A COMPANY’S RATING, AND, INEXPLICABLY, LAST WEEK THE BBB CHANGED PULTE'S RATING FROM A+ TO NR... "NOT RATED"... WHAT? WHY?
TO DATE WE HAVE NOT RECEIVED THE APOLOGY WE REQUESTED FROM PULTE’S CEO. WE PRESUME WE NEVER WILL BECAUSE A) HE PROBABLY NEVER EVEN SAW OUR 60-PAGE COMMUNICATION TO HIM AND, B) EVEN IF HE DID, HE CLEARLY COULD CARE LESS ABOUT OUR EXPERIENCE. ALL HE CARES ABOUT IS THAT WE PAID FULL PRICE FOR AN INCOMPLETE HOME, LESS THAN A WEEK BEFORE THE END OF THE FIRST QUARTER OF 2022 REPORTING PERIOD. SO, CHALK UP ANOTHER Q1 CLOSING AND MOVE ON TO THE NEXT VICTIM!
WE ARE POSTING THIS TODAY BECAUSE WE STILL DON’T HAVE A SATISFACTORY RESOLUTION TO ALL OF OUR ISSUES. OVER 18 MONTHS SINCE BEING RUSHED TO A PREMATURE CLOSING WE STILL DO NOT HAVE A COMPLETE SET OF QUALITY, UNDAMAGED WINDOWS, DOORWAYS AND CABINETRY. NOT TO MENTION A LONG LIST OF SO-CALLED "MINOR" ISSUES WE'VE SIMPLY STOPPED ASKING ABOUT BECAUSE WE FEAR THAT PULTE WILL NEVER GET THEM RIGHT ANYWAY.
WE JUST WANT THE PUBLIC TO KNOW OUR STORY AND TO MAKE INFORMED DECISIONS BEFORE THEY DO BUSINESS WITH PULTE OR RELY ON A COMPANY'S RATING FROM THE BETTER BUSINESS BUREAU.”
“Does anyone accept a new house garage like that: the broken concrete floor in garage. The wo pieces concrete has broken entirely. The crack lines are not hairline cracks”
“My wife and I bought a home from Pulte Homes in May of 2023. From the start to the Finish they were unprofessional and all about the money. During our walkthrough the home was in a flat white ceiling walls baseboards so it was hard to find any imperfections. Once we moved in and painted the walls and a satin. The imperfections stood out like a sore thumb. 2x4 showing up through drywall in the walls and the ceilings. And during her walk through one of their general managers Jen tried to get us to sign off on half-ass quality and imperfections. Telling my wife and I we had to rate her and her staff at 9:00 or 10:00 in the review like she's a Mafia Boss. I would never buy a Pulte home again.”
“Purchase a new Home in Malind Bluff, Bluffton SC. Should have known I would have problem when the keys provided at closing failed to open any doors. My real mistake was to trust but not verify. I thought Pulte was a reliable firm that would stand by their verbal and written commitments regard the property, and not resort to a Buyer Beware mentality.
Deceptive Sales Practices:
1. During the sale in July 2022 Pulte’s Sales Agent said the backyard extended to Pritcher Point Road, a dirt road that borders the property.
2. At the final inspection in December 2022 Pulte’s construction manager commented on the nice size backyard and confirmed to us it extended to Pritcher Point Road.
3. After moving in we notified Pulte’s HOA about a large dead Pine tree that bordered Pritcher Point Road, They wrote to us (email – Feb. 15, 2023) that the tree was on our property and therefore our problem.
When we requested permission to put up a fence; suddenly Pulte is pointing to a Plot (poorly drawn diagram) saying we were lied to by their agents and the property line is actually 13 feet from Pritcher Point Road. Pulte’s ascertain is forget what you were told you should have been able to interpret the drawing Pulte provided.
Selective enforcement
The most annoying part is the HOA has granted variances to other homeowners to construct their fences either bordering Pritcher Point Road (see picture) or very close to the road. For whatever reason the HOA is telling us previous correspondence that the property extended to the road is incorrect and that they have now designated it ‘Common Area’. They also said that we are now under surveillance by the HOA.
This was to be our retirement home. Pulte sent notices that they were inspecting homes on Monday, so I mowed my lawn Sunday. After mowing I jokingly told me wife, we would get a violation anyway. Sure enough we received a violation notice Monday that it was not property mowed or edged. Now when I see the Community Manager driving around taking pictures, I tell my wife we are going to receive another violation.
My wife and I have seriously discussed moving due to what we feel are the lies and harassment by Pulte. The problem is that home values in this community have actually declined. A home across the street from us originally sold in Oct 2022 for $582,000, now it’s listed at $550,000.”
“Pulte is not a reputable builder. They don't tell the truth and cut corners whenever possible. I purchased new construction in Trillium Farm, Winfield, IL. Very few things have gone smoothly. I would think twice before dealing with Pulte. Find another builder that isn't deceitful.”
“1 word, RUN!!!! I am dealing with several issues after 18 months and nothing has been done by the contractors because they are not making any money from the repairs. Yes, I agree. The materials are cheap and I get nervous when it gets windy out thinking my roof will blow off.”
“Pulte is the worst builder on the planet. The build defective homes with defective vapor and water barriers and they refuse to fix even if the home is within its warranty business. Pulte currently has approximately 5,200 construction complaints on Veterans homes nationwide and they refuse to address. Their customer service managers are combative and unethical.”
