Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.46

4.5 Rating 1,392 Reviews

86 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,392 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 5 star review on 16th April 2025

Keith Strachan

Purple Parking 1 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE do not reverse park my car in to the bay. I need to load luggage in to my vehicle and therefore require access to the boot.”

Helpful Report

Posted 1 week ago

“This review is about the Silver Zone Parking at Bristol Airport. They lost our car and had to spend time finding it as the person putting the car into a spot had failed to fill in the parking space. It was found eventually but a PITA waiting for them to find it. Purple Parking acted as the booking agent - but the review is about Silver Zone Parking at Bristol Airport”

Helpful Report

Posted 1 week ago

“Seamless experience at drop off and collection, but not happy with the £14.99 valet I additionally booked. The inside hadn’t been vacuumed, and outside was dripping wet - which then went on to dry in dusty streaks. So had to wash it again when I got home.”

Helpful Report

Posted 1 week ago

“A member of staff left the driver's door not properly shut and unlocked. This resulted in the power being left on (the car is electric) which partially drained the traction battery. I had to contact head office twice by on-line chat to request that a call be made to the park and that the door be closed and locked. The park appears to have no public telephone number. After recovering the car I had to charge it in order to get home. Not impressed! Against this the bus driver on the return journey was great - cheerful and helpful.”

Helpful Report

Posted 3 weeks ago

“We’ve used this parking twice now and on both occasions the security barrier has not been in place, so the Car parking area is not secure,also no members of staff seen at all,”

Helpful Report

Posted 3 weeks ago

“Not impressed with the layout. I booked in advance paid extra for late arrival/departure. Arrived late because of warning ⚠️ light saying slow puncture. First barrier didn't recognise my reg Eventually barrier operator couldn't find details eventually did but no apology. Limited spaces and Very tight. No markings of spaces or lanes. Therefore upon returning could not find car BUT the good news was a security person helped me to find it. Even if rows were marked A to Z this wouldn't have happened. This was my first time @ Liverpool airport”

Helpful Report

Posted 3 weeks ago

“Parking near reception was really good as I'm disabled husband has to get to cases to check car in Coming home it was wet very cold and windy and our car was last on the row so long walk 4 trips with bag for 77 Yr old husband We had to walk round big trucks in loading bays that had disabled badges Maybe more checks should be done on badge holders Thats why low score”

Helpful Report

Posted 4 weeks ago

“Absolutely impossible to find new temporary drop off point & T4 No signs to say where it is unable to contact anyone to find it. Drove round for over an hour. If I hadn’t come up the night before would have missed my flight! Shame as have used for years with no issues”

Helpful Report

Posted 4 weeks ago

“Our past experience from Heathrow and Gatwick was great but here in Stansted’s airport everything was vague and no one explained anything in the process of our parking and car hold . I felt very uneasy leaving my car for two weeks there . This place need more organisation .”

Helpful Report

Posted 1 month ago

“Our flight was cancelled due to strikes across Germanies airports. We subsequently rang Holiday Extras and were told that there would be a £20 later return fee, however as we had paid for late return cover were told that we would be reimbursed. Sadly this isn't the case and on reading small print it seems you are not insured if there's a strike, in fact there seem to be few occasions when you would be covered. Whilst I appreciate it's a small amount to pay I would advise people to check the T&C and judge whether this is actually insurance or not. The agent I communicated with advised me I wasn't covered so quickly he clearly had the information copied and ready to deliver... Very well rehearsed. Doubtful I'll use this service again, purely on principle.”

Helpful Report

Posted 1 month ago

“Dropping the car off and bus to the Terminal was fine. Returning was not good. Having boarded the bus at Terminal 2, we then went on a tedious tour of the airport to pick up at Terminal 5. There were a lot of people waiting there and there wasn't enough room in the racks for their luggage, many had to stand. Previously you had separate buses for Terminal 5: you should reinstate that.”

Helpful Report

Posted 1 month ago

“The barrier would not recognise our number plate had to ring through and was given a token to use”

Helpful Report

Posted 1 month ago

“Car came back dirty by the door tread. It's not really meet and greet - It's at best drive your car to carpark, pay for parking come back and wait for your car to arrive!!”

Helpful Report

Posted 1 month ago

“Car came back dirty by the door tread. It's not really meet and greet - It's at best drive your car to carpark, pay for parking come back and wait for your car to arrive!!”

Helpful Report

Posted 1 month ago

“I booked this to park at the Radisson Hotel and conference centre with accommodation. The hotel was lovely but very disappointed with fact that I had to try and find somewhere to park which took nearly 45 minutes as the car parking was rammed with no space anywhere luckily eventually I found a disabled parking spot outside one of the conference halls but had to walk a fair distance back to our room which was not ideal.”

Helpful Report

Posted 1 month ago

“We parked with Maple car park though purple parking. It was very confusing on pick up as to what bus we were meant to be on as some said purple parking and others says maple! We weren’t the only ones to get on the wrong bus and this added more time onto our return journey. Can I suggest that drivers ask to see tickets so people don’t get on the wrong bus!”

Helpful Report

Posted 1 month ago

“Drop off was fine, though would have been nice to have some more detailed instructions for level of car park, lane to take etc, however when I landed and went to pick the car up it wasn't there and hadn't been dispatched. Even though I had caught the flight I had indicated and the time indicated in the booking the guy on the desk tried to make out is was my fault as I hadn't called to confirm that the plane had landed on time. I pointed out that I normally don't have to phone, nobody told me that I had to phone, cars are normally dispatched according to the booking information. Why do you ask for a time and flight details if you rely on travelers to ring in order to release the car, or perhaps the guy on the desk should take some ownership that it was simply an error rather than blame the customer and the car should have been dispatched as per the booking time. Meant I had to wait an additional 20 minutes and no apology was given.”

Helpful Report

Posted 1 month ago

“The 4 page email instructions on where to go & park your car and notes on how to pick the car up were VERY confusing. It was not clearly stated which of the various options discussed applied to me & what I had paid for. Need to clarify that communication. Excluding that - it was good”

Helpful Report

Posted 1 month ago

“Unprofessional setup which used to be much better when in the car parks. Dingy basement- not easy to find within sofhotel complex. No staff in uniform as before, no customer contact except a card in return for car. No check around car for damage and I’m missing £2 from central tray for shopping trolleys.”

Helpful Report

Posted 1 month ago

“I thought I had purple parking but it wasn't?? It was Copthorn...? It was ok, but buses were old and noisy and drivers not as good as purple parking ones!”

Helpful Report

Posted 1 month ago

Purple Parking is rated 4.5 based on 1,392 reviews