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Purplebricks Reviews

1.3 Rating 569 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 569 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
The customer service is pretty none existent and the solicitors they recommend are absolutely atrocious. It looks like I will now have to pull out of my purchase due to delays caused by both my solicitor and the sellers solicitor, both recommended by PB. In nearly 6 months of trying to complete this house move, I have not once managed to ever speak to the solicitor. The phone is never answered, I dont even know if the firm exists tbh. I have had to arrange my own searches as the solicitor didn't send off for them until around 4 months into the process. The amount of stress is unreal, I dont even know what I have paid for as I have been the one constantly chasing everyone etc..when I rang PB to say it is likely I will now have to pull out due to my mortgage offer expiring and the costs associated with renewing it etc...the woman on the other end said, ok thanks I'll record that on your file. I dont think ill ever attempt to buy a property again, I have wasted 6 months, felt enormous stress and am significantly out of pocket. This firm and their band of cowboy law firms ought to be utterly ashamed.
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Posted 2 years ago
Don't waste your time with them as you will live to regret it. They only want your money period. Once you commit they do very little and sit back and wait for the cooling off period to end after that service is very poor. Zero stars is my real aim as they don't deserve any stars at all.
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Posted 2 years ago
Prior to having an offer accepted on a property the estate agent Emily was very responsive to both of us via email text and calls.. a few weeks after having our offer accepted and instructing solicitors etc we were notified VIA THE APP the offer had been withdrawn and removed from the market with absolutely NO correspondence from the estate agent despite having all of our contact info. Since this have heard nothing but bad reviews. AVOID!
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Posted 2 years ago
Awful. We were asked to upload evidence of funds to buy a house after the house had already been sold subject to contract. I found out that the house had been sold by looking on rightmove. How rude to inform someone their offer has not been accepted 2 days after it has been sold subject to contract. Unethical and rude. To add insult to injury we were contacted after an offer had been accepted and asked if we wanted a mortgage even though we are cash buyers. Unprofessional.
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Posted 2 years ago
Absolutely terrible experience with Purple Bricks. The sales reps are not either trained or cannot be bothered as they get paid anyway - whether they manage to sell or not once you've signed the contract. Their website does not function correctly for customers wanting to book viewing. Don't waste your money get a real proper local estate agent who knows the area well and will go the extra mile to ensure you get a good price and sale for your property. They should not even get 1 star (can't submit a review unless at least 1 star is selected).
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Posted 2 years ago
Dear PurpleBricks, The solicitors (Alexander Grace law) that you insist sellers use is a rogue company that causes nothing but difficulties. The seller of the property we are purchasing honestly feels distraught by all that has gone on. This is the complaint we have about Alexander Grace Law: We have been in the process of purchasing a property where the seller has been forced to us them through Purple Bricks. This process is still not finished despite there initially being no chain. And it began in August 2021. Our own solicitors have to chase them daily for any results, the seller has had limited to zero communication from them when there is an issue or delay. At one point they dropped the case and forgot about it for 3 months because "the solicitor managing it when on jury duty". No apology or explanation as to why no one else was assigned the case after 2 weeks of no contact. The only times they actually respond is when us, our solicitors and their client all work together and threaten to complain. The solicitor now managing the case has done some out right disgusting things. For example, just today (and we all have screen shot evidence) they ignored our requests to move forward with the exchange and finally after nearly 2 and half weeks of no contact, today they said it was 'due to some paperwork they sent out 2 weeks ago to the seller'. The seller only received the paperwork by email that morning at 8.30am. The day before my solicitors, myself and the seller had all phoned and emailed to lodge complaints. So it was completely disgusting behaviour for them to try and throw the blame on their own customer, rather than take ownership of their own failings. On multiple occasions they have mislead our solicitors and yet this case is still going on! Like seriously over 8 months to purchase a flat, the seller needs the money to purchase their new property, we have had to put in notice at our rental. Because they said they were ready 2 weeks ago. And yet more of us having to waste our time, effort and sanity trying to sort out their problems. If you have a choice to choose another law firm, honestly do it. Not just for yourself but also for your buyers! **Update: 19.04.2022** I sent and email as requested by the comment on this Google review the same day the asked for it. I never received a response but the solicitor handling the case changed. We have now found out today, the day our solicitors have been putting forward for completion 5-6 weeks ago has not been confirmed or communicated with the seller, so they are not ready to exchange! While, we have had the funds withdrawn and handed in our notice at our rental! This is quite frankly disgusting service for both us and the seller. And irresponsible behaviour on AGL's behalf. ​We would highly recommend you rethink your connection with this firm if you wish to continue to have business. Many people will refuse to buy properties advertised by your firm knowing you work with AGL. This is just a heads up and written complaint in the hopes positive change takes place, that no longer exploits your customers.
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Posted 2 years ago
Please don't waste your money instructing purplebricks. i would hate someone to experience what I experienced and be out of pocket £1,299. I ended up having to instruct another estate agent (who sold my home in 1 day) because purplebricks were incapable of doing so. The customer servicer is disgusting, wish I had never wasted my time. Despite having to instruct another estate agent to sell my home I still had to pay purplebricks... For causing me nothing my stress for over a year. To top it off they overcharged me and I have been waiting for a refund for 4 months now. Wouldn't be surprised if they're bust in a few years.
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Posted 2 years ago
Purplebricks offer very short viewing windows and often the price is a bit low. I am sure some may have a good experience but selling to 1st person may only benefit Purplebricks and keeping a viewing window short certainly does. This market is very busy with lots of houses going over asking, great for the seller but if only a few manage to make these limited viewing it begs the question are they getting the best price and I would say no. You get what you pay for. Always use a local solicitor if you can, they will have your interest at heart, remember using Purplebricks one mainly benefits Purplebricks...
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Posted 2 years ago
Tried to phone and email regarding a home for sale. Absolutely nothing back. We live a 4 hour drive from the property and wanted to confirm some things before we book and drive for a viewing. Pictures awful cant see back of garden to see how big/small or whether stairs etc as I am disabled.
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Posted 2 years ago
Absolutely incompetent !! Don't use this company, they provide 0 service and still want paying. They couldn't accommodate the first 4 viewings, which were all rearranged usually 3 times and all then cancelled by the viewers. Turned out their viewing rep was on holiday with no replacement. They weren't chased up until I complained. The 1st actual viewing was supposed to be accompanied by the estate agent, she didn't turn up! No apology, phone call and didn't even bother to call anyway. 2nd viewing the viewing rep stayed about half an hour complaining how bad purple bricks was to work for, she left purple bricks shortly after. Put in a complaint, took 15 working days for reply where they basically said they had upheld their agreement, they tried phoning me whilst I was at work, unable to take call, so they made their decision anyway without asking anything further apart from what the agent had told them. Now escalled the complaint, not holding out much hope as the whole company is obviuosly fraudulent . Will take it further to ombudsman if necessary
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Posted 2 years ago
Consistently Poor communication, viewed so many houses , house sold before any viewings confirmed
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Posted 2 years ago
Absolutely amazing experience with Putplebricks. The communication was amazing ,our agent (Anne Mitchell Scottish Borders) always emailed straight away - even on weekends & evenings. Couldn’t recommend them enough , The booking system so easy, viewers just requested a time & we confirmed it - no waiting for agents to get in touch to do this- especially at weekends when a lot of estate agents are closed . Sale agreed with our first viewing. Purplebricks also recommended an solicitor and they have been great . They keep you informed every step of the way - also the estate agents & solicitor fees together are cheaper than our local estate agent charges by themselves.
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Posted 2 years ago
The estate agent who showed us the property was very helpful and lovely. However the estate agent who is dealing with the sale of the property was useless infact- Jennifer Brundell. Poor contact,communication and co-operation. Put an offer in after viewing and was then told the seller wanted higher so put another offer in to which seller sent a counter offer of same price which i accepted. two weeks later i am being told that it has been sold to someone else. What humanity is this, just lies and interested in their commission. Would not recommend at all! Dont waste your time with them!!!
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Posted 2 years ago
Get wise and avoid. Use a proper estate agent. Money wasted!!
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Posted 2 years ago
Shocking!! Viewed a house, and put a offer in. Had a phone call to say someone else had upped there offer, so we did. Was told they would be in touch. Waited all day and the house is sold now. The agent that showed us round had a major attitude problem and didn’t know anything about the property. Very disappointed with purple bricks will never view another property with them again.
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Posted 2 years ago
Purple bricks terrible the charges from there conveyancing solicitors are a rip off charges for anything they can think off I mean come on money laundering been at the house 19 years just selling due to split up then a surplus money transfer fee where do they get these things from a joke also they email you everything that you have to fill in sign send they actually do sod all you do the work for them defo stay well away from purple bricks
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Posted 2 years ago
A house for sale through them in my town was up for sale at a ridiculously low value, resulting in masses and masses of people booking viewings for a house they may well have thought they could afford, going by PP price. There was never any way that the property was going to be sold at the low sale price and PP doing this probably wasted a lot of people's time. Put in an offer stg 10k over the asking price, which still made it insanely cheap for the area we are talking about and naturally it was declined. Fair enough but then the negotiation window opened but never really worked properly. There were several offers, some of which were made by people who hadn't even viewed it! Guess it went to one of these people, likely a developer. If Purple Bricks had put up a realistic sale pride in the first place people would have had a better idea where they stood. Wouldn't touch them with a bargepole now, as a buyer or seller
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Posted 2 years ago
Very unhappy . Booked our first viewing on a property with purple bricks, rushed from work to get there in time , both myself and my partner were very excited with it being our first viewing . Waited at the property for over 2 hours , estate agent never turned up . Couldn’t get hold of them till next morning , was told someone would ohone me back . No return call which I waited on all day . Very disappointed.
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Posted 2 years ago
Worst estate agent I've ever used. In order to use my own solicitor I had to pay an 'Admin fee' of over £300. Ridiculous. The local agent was great until I had a buyer then was extremely difficult to contact. I had to organise access for the EPC engineer and the buyers valuer even though Purple Bricks knew I worked away from home and the house was empty. Speaking to the buyer recently the local agent has still not handed her set of keys over, about 9 weeks after completion. I am about to sell another property and will use a local agent. The bill for Purple Bricks was around £2000. Very expensive for a poor service.
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Posted 2 years ago
Used Purple Bricks to manage the tenants & rental of my property as I live abroad. After sales and property management is so bad. It’s a nightmare to get through to my property manager (PM) (which has changed 5 times in less than two years). My current PM is rude, condescending and patronising and never returns my calls. Any issues or query’s I had, I had to sort out myself. Do not use this company.
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Posted 2 years ago
Purplebricks is rated 1.3 based on 569 reviews