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Purplebricks Reviews

1.3 Rating 569 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 569 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
They took my keys messed about trying to get it advertised, so asked for my keys to be return las De ember still waiting. You
Helpful Report
Posted 1 year ago
Avoid this scam operation they will take money for doing nothing at all. They didn't get a single viewing for us in 4 months despite being on there highest package. We swapped to a proper agent and had over 30 viewings and sold within 6 weeks. They are going bust and are using new customers to save them and keep paying the senior execs wages!
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Posted 1 year ago
Do not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back potential buyers. After sales, can't be bothered to return calls. Buyers pulled out of potential house sales 3 times because they found purple bricks and the conveying company was very poor. Waste of the best part of 2k. Worst estate agent I have used. They did not make enough effort to sell my house and after 10 months they now demand payment even though they advertised their services as “no sale, no payment”. Although the buyers pulled out of their house sale, they are claiming that the house did sell and the “no sale, no payment” offer no longer applies. The app has lots of glitches so it is difficult to arrange viewings properly. People who view do not use the app either so it is challenging to rearrange times. Better to have a proper estate agent or someone who is at least competent and knows what they are doing. Do not use purple bricks or Strike in Birmingham or Solihull
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Posted 1 year ago
Avoid at all costs. Lack of communication and then keep your money because of it. Will not be private renting again thanks to these. If I could put negative stars I would
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Posted 1 year ago
Awful company don't use was told I'd get a refund after 10 months if not sold now deny it! Don't check on people that view complete waste of time and money
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Posted 1 year ago
My wife and I recently booked of an evaluation with purple bricks, they sent an email confirmation indicating who would come, and at what time. And what did we get, a quote via email a couple of days prior to the appointment date, we waited in, assuming we would still meet the person they said we would meet, to our disappointment, she did not turn up, what a waste of our time and effort
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Posted 1 year ago
Keep the hell away from Purplebricks if they don't sell yr property u do end up paying. A very large bill & if u say pay for what not selling my property. U get hounded by debt collectors, as I found out, & I am having 2 pay £2,232.00 for asking Purplebricks 2 self my property. So pleased be warned. They don't tell u that.
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Posted 1 year ago
I had a vacant possession flat to sell and appointed Purplebricks as agents. As part of their "deal" P/B demanded that I must use Premier Property Lawyers of Leicester as my conveyancer and assured me that they were capable and competent. Their demand that PPL be used is no doubt based on the fact that they pay agents almost twice the normal commission for introductions. After I had partly resolved a problem with P/B of them not providing sufficient and/or convenient times for viewings, after a lacklustre representation they finally obtained a genuine offer, having taken months rather than the days we all initially expected. Some eight months after instructing PPL to begin the conveyance I still own the flat and both P/B and PPL respond to my requests for urgency by directing me towards their useless and prevaricating complaints procedures. I doubt that either P/B or PPL could spell "unethical" let alone know the true meaning. Avoid both self interested and useless firms if you ever seek competent representation and timely completion of your sale and if there is any justice in the world P/B, currently teetering on the edge of liquidation, will shortly be followed by the equally useless Premier Property Lawyers of Leicester. BEWARE AND AVOID YOU HAVE BEEN WARNED!!!
Helpful Report
Posted 1 year ago
Lack of communication Agent attentive until you sign on the dotted line then don’t return calls. Didn’t advise us prospective buyer hadn’t put their house on the market. Would definitely not recommend this company.
Helpful Report
Posted 1 year ago
Horrible. They are not able to manage, continue charging fees, i cant get of the not paying tenant already second year. Their solicitors are also useless.
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Posted 1 year ago
Terrible, no communication, cancelled my tenants gas and council contracts out of blue. Awful customer service will not use them ever again
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Posted 1 year ago
I do not live in Liverpool and I have attended the viewing but the person who was supposed to show me the property never showed up, I called the customer services who has given me her phone number and she did not take my calls, now they keep on sending me automatic emails to ask me why I did not attend the viewing when they should send it to the person who was supposed to conduct the viewing and never showed up
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Posted 1 year ago
Let down twice by false buyers, no communication avoid
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Posted 1 year ago
Charge for this charge for that! With no communication from there team what so ever! Please I beg you do not use this company you will regret it
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Posted 1 year ago
Stay well away from this company. They took my flat offline and then I was told I took it off myself. After proving I didn’t through an online phone bill they still didn’t accept the blame. Honestly the worst company I’ve been with. Stay clear. TRUST ME
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Posted 1 year ago
Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives about the house that were never mentioned when they wanted the business ! awful service, appalling business and a rip off. The sooner it's gone the better.
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Posted 1 year ago
My daughter has had the bad experience no good going through the whole trauma as it’s already been said many times on here there a scam company What I would like to say is there is a group on Facebook called Do not use purple bricks Someone on here in a comment asked if there were a group out there where we could take purple bricks to court then maybe there is Let’s all join the group there is so many bad reviews just like on here
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Posted 1 year ago
Would not use them again appalling service from when we instructed to putting it on market also not impressed we had to pay a further £60 for compliance checks which were then messed up through their incompetence. I had to chase everyday and got no where I am really upset on how this was handled. I got the impression nobody really knew what they were doing . Would love an explanation as to why there was this delay.
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Posted 1 year ago
Purplebricks almost doubled the monthly management charges for a fully managed let. The new charges are significantly higher than any other agent in the area. Never heard of such high charges from any agent I have spoken to. Gave me 10 days notice and then said I needed to pay the £600 termination fee if I wanted to move the management to a new agent. Now need to evict tenants and sell as these charges are simply too high. When I told them I had no option but to end the tenancy they said there was nothing they will do. If anyone uses them for Lettings please be aware that they think they can increase the agreed charges in the terms and conditions at any time and if you want to leave you need to pay the termination fee regardless. Purplebricks share price has dropped from £4 to 7p. Not surprised if they treat customers like this!
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Posted 1 year ago
Used them as a letting agent. They 'lost' their set of keys to the flat necessitating my having to change the locks to protect my tenant. They seem to think that having an office in Birmingham or Coventry offers acceptable levels of local service for properties in Leicester. It doesn't! They left the tenant with no hot water for six weeks - it was only by chance that I discovered they had done nothing about the repair. When chased about it they booked a gas fitter for a repair to an electric water heater! In the end I had to make the calls to correct that mistake! PB are really quite inept, despite charging more than some other agents. Won't bother using them again.
Helpful Report
Posted 1 year ago
Purplebricks is rated 1.3 based on 569 reviews