Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

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“Kept fully updated, the agent was honest, gave good feedback about the state of the property and knew the local housing market. The agent kept in touch even when nothing was happening. The process was simple and very un stressful. Thank you for your professionalism”

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Posted 4 years ago

“No stars - please read the reviews below. Never use Purplebricks The service is appalling. I also had to involve ombudsman - unfortunately complaint was not upheld. PB take no responsibility for their shortcomings - they are patronising and chauvinistic. Communication is disjointed - make sure all communication is in writing so that you have an accurate record . Use at your peril.”

Helpful Report

Posted 4 years ago

“Great first time presentation says all the things right and initially (1st 4 weeks) very good communication. Then it all stopped and promises of continually review your situation on a weekly basis with my team etc etc it never ever happened. Even to point of seeing the Purple Bricks guy across the room at an event and he clearly knew who we were but deliberately avoided my wife and I. I would say if you have a property which will basically have sold itself anyway these folk may be right for you. But as we found with one that needed a bit more effort then you are wasting your money and hopes going with likes of Purple Bricks - this even with them being a lower sale charge. Now we just were wanting to view a rental property with Purple Bricks - a different agent but similar area and OMG here we go again !! No reply even after numerous messages left and still no nearer knowing if we will view this property. I wonder if the rental owner knows what they have given their business to ? Final interesting point and never qualifies it with any viewer but after months we decided to place our property on the market with a "traditional estate agent" and this in tandem with Purple Bricks. Interesting point is both adverts listed beside one another on the likes of Rightmove so viewers ha da choice of who to view through and in 11 instances each viewer chose to make their appointment via the traditional agent. WHY - I do not have that answer but really interesting and extremely important fact to consider.”

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Posted 4 years ago

“Absolutely disgusting service put offer in on property there was another bidder at the time PB advised they would ring me the next day i.e. to see if the other buyer had made a higher bid and to give me the option to rebid. Next day no phone call when telephoned agent in charge of sale voicemail saying on holiday then get message on site saying bid rejected seller wanted to proceed straight way which I was in a position to do so as a buyer but I wasn't afforded that option, they gave it to the other bid which I found out later was lower than my bid, also message on site the same day was sent from the actual agent who was supposed be on holiday. Telephoning waste of time no one calls you back. Very unprofessional company, talk about a stitch up stay away from this company con men”

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Posted 5 years ago

“Unfortunately cannot provide 0 stars. We had the worst rental experience with the letting agent (Tyrone) who would think only about his TrustPilot review and the whole issues we had. They respond once a week even though now it has been at least two weeks that they don't respond. They wouldn't provide the landlord details and won't fix anything that is supposed to be a duty of the property management (Saagar Roud). I highly don't recommend this agency as they are completely unprofessional, they hire people that doesn't know how to read an email or would ignore your emails and let you repeat yourself on the phone when you call them. A big bunch of clowns to be avoided and specially because they are based in Birmingham and since they are not local, they have no idea what is going on and they don't care.”

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Posted 5 years ago

“Sales staff are great but then you never hear from them once a deal is done. They have the worst sales progression team in the industry that have no idea what they are doing. They lie, take down all the wrong information and are so rude, unpleasant and unprofessional. It might all sound good initially but be warned you are paying up front for a service that is free everywhere else and the back room staff have no idea what they are doing and you never speak to the same person twice They failed in other countries so you have to ask yourself why Be warned as once they take that payment you aint getting it back if they don't sell your house”

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Posted 5 years ago

“In the process of purchasing a house through Purplebricks, and unlike traditional estate agents, they do not help you at all once your offer is accepted. We had our offer accepted back in July, and still no further forward with getting a date for keys. They don't keep you updated on what is happening throughout the process, when you do call post sales support they are quite unhelpful, my latest phone call the lady asked me 'what exactly do you want me to do?' - chase the solicitor that you push sellers to use as they are useless! So dissatisfied in the overall service, this experience would be enough to put me off from ever buying through them again - regardless if the house was perfect. Currently sat due to have a baby any minute and we have no home. Thanks Purplebricks for absolutely nothing.”

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Posted 5 years ago

“I sold my house using purple bricks, my agent was Carolyn Edgar.She was extremely helpful and went above and beyond to help me secure my asking price. The first couple she introduced me to made the offer of the asking price after the first viewing and we completed in five weeks.if I move again Carolyn will be the first person I call she is a credit to her profession.Thomas(Ted) Forster”

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Posted 5 years ago

“Never use purple brick's. Absolutely useless. Especially Carolyne Edgar, Belfast office. Ran into a few problems with my house sale and never once did she lift the phone to offer any advice or support. Once the sign you up they move on and forget about you”

Helpful Report

Posted 5 years ago

“Never use Purplebricks Service was so appalling we had to involve ombudsman. Although complaint upheld they still charged us and threatened blacklisting. They take no responsibility for their shortcomings. Use at your peril.”

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Posted 5 years ago

“Misleading advertising, I checked with Zoopla and Rightmove houses sold and they are the worse performing in my area. They do not tell you that if you pay later the conveyancer charges an extra 450 payable to PB on completion or that you have to pay an extra 299 plus vat on completion if you pay up front and do not use their conveyancer. They do not send you a detailed valuation or terms and conditions, but lead you in to clicking on photos waiving your right to a cool off peros and then the service is bad. Online clients cannot always scroll down to read your message. Just awful.”

Helpful Report

Posted 5 years ago

“I placed my property with Purple Bricks and 12 months later still on the market. I have now paid my fee in total in excess £1,000. Poor service, only occasional contact from my local agent and certainly they do not go out of their way to try to get buyers through the door. Only excuses such as current state of the market and Brexit. I would not recommend them. Standard agent at least you don’t pay if not sold.”

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Posted 5 years ago

“I decided to put my house on the market. It was valued and we were promised a 5*service. 1 house viewing and no communication from our agent for 5 months, we just sat waiting. I complained and decided they were not providing me the service I was paying for so removed the property. They compensated me £250 off the final invoice admitting that purple bricks did not provide us with the service promised but still leaving me bill of over £900. I decided to go to ombudsman and complain higher. I found out they had over valued my property by £10000 this is why no viewings. But after all this, the ombudsman awarded us only another £200 compensation. We are left with a £750 bill for basically listing my overpriced property on the Internet. I would never recommend this agent and be careful you may not get the service promised and be left with a big bill.”

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Posted 5 years ago

“The company had horrible customer service. Never replied to our emails or fix errors in the contract. Couldn't even trace the payment we made.”

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Posted 5 years ago

“Dreadful company. Wished I’d never laid eyes on them. Customer service doesn’t exists, complaints procedure pathetic and worthless contracts.”

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Posted 5 years ago

“You have no rights- their conning the public they subscribe to an ombudsman who apparently have no control over finance?? They hide behind the law- customer service is a joke You won’t get the service you won’t get your money back- you’ve been warned!!”

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Posted 5 years ago

“Only giving 1 star due to the fact it was sold but nothing PB did I’m afraid. And once sold didn’t hear a peep from them at all. We took their conveyancers too and can’t be much more positive I’m afraid. Get what you pay for😢”

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Posted 5 years ago

“Extremely unhelpful staff. Very rude. They tried to change my booking for a house viewing because their staff is late. They sent text message at night and played a voting-for-majority exercise. They told me I am the only person to view the property so they decided to leave me out. No apology, no workable alternatives and no willingness to help. Come on. I only need a house viewing. Certain staff at Purplebricks better pursue their career in politics!”

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Posted 5 years ago

“Once you sign up they know they will be paid and no effort is made to sell your house. Had 1 viewing in 6 months and that couple did not have their house on the market. Went with another estate agent, had 3 viewings in the first month and sold the house. I will never use or recommend again.”

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Posted 5 years ago

“Being with Purple Bricks has been a waste of valuable time, stressful and unproductive. My complaint has not been resolved after waiting for over 4 weeks when I was told it would take no more than 5 working days. I have been met with empty promises and at times hostility. Their lack of customer care is appalling. A very dissatisfied customer.”

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Posted 5 years ago

Purplebricks is rated 1.3 based on 569 reviews