Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

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“Martyn Robson - Stockton on Tees Mistake within property description (incorrect date for open day) resulted in mass confusion and in turn had a terrible adverse effect on my properties introduction to the market. Problem was dealt with terribly, passed from pillar to post to different people to the point where i left Purple Bricks and advertised elsewhere, even when explaining my reasons for this (as above) - There was zero ownership for the terrible service and still hounded me for the £1000 fee. Martyn took zero ownership for his mistake, ignored texts, ignored phone calls and I am now faced with a fee i am going to have to pay purely to avoid further action. Terrible company, terrible staff. Couldn't advise against the use of PB any more.”

Helpful Report

Posted 3 years ago

“the worst agent weve had to deal with.the manager tried dictating to me who i could and couldnt have in my property for viewings.half the time they wouldnt answer to messages or phone calls.we was supposed to have had 5 viewings and only 3 turned up.then they wasnt really interested but just to nose around.i wouldnt trust them to sell a wheelbarrow let alone a property”

Helpful Report

Posted 3 years ago

“In a word dreadful - as follows: * Messed up an offer by turning it down out of hand without contacting us. * Local employees went "missing" contacted by main office did I know where they were? * Original PB employee handed over to another as my contact. She never bothered to call at the house to familiarise herself with the property. * No vetting of viewers and we had some rather unsavoury characters poking around (quite literally) a distinct disadvantage using an online estate agent like PB. Far too many sightseers and not enough serious buyers is a related point. * We felt that our interests were always secondary to the prospective purchasers *Once the fee was paid up front then we lost any advantage over PB we might have had. * The original draft of the particulars was strewn with spelling errors and it was a battle to proof read to ensure a good copy was produced. Reading other PB house particulars this seems common but is not confined to PB alone of course) * Computer base for bookings would occasionally malfunction. *Inflexible computer system if someone was marked as no show and they turned up late there was no way of rectifying this. * We took the property off the market for a marketing break and when we put it on again no contact from the local PB employees to check on us at all. * The feedback system is horrendous and again inflexible eg does not take into account a reduced price in the cumulative totals. So all in all we lost money as we have taken our property off the market and now with the pandemic have decided that when we put the property back on the market we will use a local estate agent.”

Helpful Report

Posted 3 years ago

“I am annoyed that I even had to give one star for this review!! Purplebricks told me they would have our property on the market by 6pm the day we signed up. I had to amend room descriptions on advert they were that basic and missed out vital, key points. I had to delete their photos and add my own, basically did everything for them. They even got the sale price wrong!!! We sold our house on the first viewing but couldn't get in touch with them to ask advise on how to handle viewings we'd still got booked in to the point where potential buyers were turning up to view house when it was sold!!! What a shambles. No communication or support. Not an estate agents at all. Do not use Purplebricks...please use a proper estate agent. It's a stressful experience with Purplebricks as they just don't care.”

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Posted 3 years ago

“Purple Bricks waste of money. No floorplan , had to wait weeks for energy survey. They do not vett anyone who visits your home they let anyone come for a day out. They overprice your property. Pictures are very poor. Go directly to your local estate agents have them all around and pick the one you are most comfortable with. Sold my home with local estate agents in two weeks after purple bricks had it on the market for 9 months!”

Helpful Report

Posted 3 years ago

“We found that our 'property expert' was very proactive until we paid for the service. We had a few viewings to begin with but then very little. We didn't find the 'property expert' to be at all proactive in working out what needed to change, or find interested viewers. The property was valued too high and we chose to lower it. We then used another agency to help sell it and they were able to get plenty of viewings in and we sold the flat through Hunters. We raised our disappointment with Purplebricks but our complaint wasn't upheld. The selling point of it being cheaper than a high street agency only works if they are able to sell your property, which Purplebricks were unable to do. I wouldn't recommend Purplebricks unfortunately.”

Helpful Report

Posted 3 years ago

“Lack of professionalism. Stay away! I've made an offer which according to the agent had been accepted (congratulations bla bla bla). I've started all the process, hired a solicitor, completed the mortgage application etc. A couple of days later, the vendor contacted me directly and said he had accepted another offer and that mine had never been accepted, no word from the agent. Total incompetence and waste of time.”

Helpful Report

Posted 3 years ago

“Have been ignoring me for weeks now. Totally let down by their lack of managing my property and customer service. Have referred my case to the property ombudsman and am now considering legal advice. Rude, unprofessional and totally let down by the whole experience. Even senior managers are ignoring me despite my complaint escalating.”

Helpful Report

Posted 3 years ago

“We have worst experience from the purple bricks yesterday at Wythenshawe. They have handed over us a not ready flat to stay. While doing the viewing letting agent Tasha agreed to do all the rectification works prior to moving in. But she has not done any action to carryout the rectification. After that while we call her she is not even picking our calls. When we try to call purple brick office they are also not ready to help us. They are asking us to call the letting agent to clear the issue and we made several calls to her and all were unsuccussful. Is this the service PURPLEBRICKS providing to the customers after receiving all payments?”

Helpful Report

Posted 4 years ago

“The sales agents are great, but they will recommend the worse solicitors. 5 months later, second solicitor and now their solicitor has disappeared off the face off the earth. PM property Conveyancing are shocking and purple bricks will not take ownership of this. Absolutely fuming and ready to pull the plug”

Helpful Report

Posted 4 years ago

“Theft of items from home by the viewings rep Neta Brooks which operates in the Tipton area. I had intrusted this rep with my home and its contents yet stole my Ray Ban sunglasses and wireless headphones as well as dented my hob as a resentment for my telling her off for bringing in prospective buyers without prior booking as I was working on kitchen splashback. Head office wanted a proof for the theft --- seriously????? Overall its truly a waste of money as I should have advertised on zoopla for free and elsewhere for Pennies--all purple bricks does is collect a lot off money from both--the seller and the conveillenving solicitors--TAKE IT FROM ME, THE VICTIM”

Helpful Report

Posted 4 years ago

“Sold my house through them. Came, gave the pitch, once I paid my house was worth less than the initially explained. Decided to price between what he recommended and what I thought, got way above that anyway (I still feel it was underpriced for the area). So they are just looking for a quick sale with little or no work on their side. The description copy pasted from a house down the road he had sold, which is nothing like mine (eg. modern kitchen when mine clearly needs renovating), totally unhappy with the photographs, almost every person that visited mentioned how much bigger and better it looked than in the pictures (I was hoping that the pictures would reflect reality, not better, not worse). Felt pushed to accept an offer, I wanted to show it for a full week, had a few offers on the table and a few more people interested in seeing it (first and second views). Positives, he did thoroughly check on the economic situation of people that put offers in, so the sale never fell through. He was always very responsive on the phone/message/email; any time, any day.”

Helpful Report

Posted 4 years ago

“Complete incompetence. No idea what they’re doing half the time. Complete absence of meaningful communication. A total waste of time and money.”

Helpful Report

Posted 4 years ago

“The agent was absolutely useless at Watford branch. Adam never returns your call or gives you any update. He will chase and push you to make offer and once the offer is made, he is no where to found. Total waste of time”

Helpful Report

Posted 4 years ago

“i dont want to even give this company one star where do i start, my house sale fell through because of there incompetence ,no communication with our buyer i was in a chain so if any body pulled out all the sales fell through the information was not conveyed correctly with purple bricks representative, once they have signed you up you will be paying £900 pounds for there amateur advertisement that you could have put on right move yourself, do not use this company save your self £900 and more because if you dont sell you have to pay them anyway total rip off”

Helpful Report

Posted 4 years ago

“worst company to deal with. As a buyer, I have run into so many issues because of this company. They are very unwilling to sell the home I guess because of the comission they get.”

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Posted 4 years ago

“I was letting out my property through Purplebricks UK, when I moved over to Australia. After 7 months, my tenant who had signed a 12 month rental agreement vacated with no warning, and it was only that I started chasing my missing rent that I learned he had vacated. 6 months later, I have not received the bond, rental arrears, or even a check out inspection! I have no idea of the state of my flat. I have been promised the world, and not a single thing has happened since April 2020, when I stopped receiving my rent. I have phoned numerous times, spent hundreds of dollars on hold to this pathetic company, promised the world, for ZERO result. Needless to say in response to the laughable question I was asked today... NO WAY will I be re-letting with Purplebricks. I am absolutely disgusted by the business practice of this company. There is no excuse for the lack of effort and communication. I am £10k worse off as a result of their incompetence and I would highly recommend that you NEVER trust them to look after your assets. Sayonara purplebricks!”

Helpful Report

Posted 4 years ago

“I am an investor and have had nothing but trouble trying to contact Purple bricks - the local "property expert" rarely answers their mobile and when you leave a voicemail they fail to return your call. I sympathise with the sellers who are hoodwinked by their bulls**t and end up loosing their £999 or more in London. The worst of the incompetence happened when the local "property expert" gave the wrong set of keys to my surveyor who could not gain access. No answer on the experts mobile despite leaving various voicemails. Phoning their head office made no difference either and the surveyor had to leave and go to their next job. AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“I wish I could give them a Zero star or a negative star! I haven’t dealt with any professional company worse than Purple Bricks. We have been using them to manage our tenancy. They have been so incompetent in responding to any of the requests either from us or from the tenants. They have two people managing our property and. Dry conveniently switch between each other stating that this is a new issue and will be dealt by the new manager or this is an old issue and will be dealt by the earlier manager. Result: no action. The phone numbers don’t work. They don’t respond on time and above all they never reply to any of the requests. Please avoid them at all costs.”

Helpful Report

Posted 4 years ago

“Please do yourself a HUGE favour and do not use to sell in London. I am in the middle of a huge complaint with our purplebricks experience and I would strongly recommend not getting sucked in by the cheap costs of Purplebricks, they are crooks and you must AVOID. I also left this review on Trustpilot, and Purplebricks have reported it saying I have been contacted to authenticate and I didn't reply, which is an outright lie! I have a coplaint open with them which they are about to pay out on, please read below before using them: A quick summary of the issues I came across in my sale and I have now sadly left them to go with another agent as they are bone idle and my buyer fell through. - They left my door unlocked over 5 times, which I pleaded with them to stop doing which they ignored and continued to do so - They told me many times that there were "no shows" for viewers no showing, only for clients to leave feedback telling me they were waiting outside the property for up to half an hour and nobody showed up (And to think I paid £400 for this service of PB doing the viewings is sickening) - The main gripe, honestly, this is no exaggeration, my local property "expert" didn't answer his mobile ONCE in 13 months. It was always voicemail and I would have to wait up to 3 days for a callback sometimes on his terms with every excuse under the sun given. Imagine how frustrating this is for viewers? Concerning. - When telling my new agent about the issues with PB, they advised a colleague of theirs knows our Local Property Expert and rumoured that my LPE used to go away on golf days when he was supposed to be working, or playing xbox in his flat all day sometimes - this really wouldn't surprise me, nobody is watching them so they are their own bosses it seems - Never replies to messages and crucial queries - Breached their contract in more ways than 1, including never once discussing the performance of my flat and it's performance, honestly I have NO idea what my local property expert did - The person doing my viewings did live locally and could conduct viewings initially. However, she was fired (which she called me up to tell me about by the way, and expressed her dislike for the company and boss, which was extremely unprofessional) and then the person doing my viewings was moved to an employee in North London :S I live in Greenwich, how is this feasible? Funnily enough, after this, my viewings plummeted, wonder why.. they can't be bothered to get in the car and drive here. Honestly, you have to avoid people, It's been a horribly stressful year and they never take responsibility for any of their actions, still not received 1 apology to date and I made all the above clear to them in our contact, they wriggle and worm there way out of any criticism and it will drive you insane. AVOID.”

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Posted 4 years ago

Purplebricks is rated 1.3 based on 569 reviews