qlinkwireless.com Reviews

Name: qlinkwireless.com
Rating: 3.08

3.1 Rating 140 Reviews

60 %

of reviewers recommend qlinkwireless.com

Company Reviews

Questions

Metrics

3.1

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how qlinkwireless.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

qlinkwireless.com 1 star review on 4th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've never been so angry with a wireless carrier in my life! They canceled my Sim card without notice. ZERO NOTICE! my phone just magically didn't have any service at all! They emailed me an esim and I couldn't access anything because their website didn't work for 2 days 3 maybe? I've been trying to get my phone back since FRIDAY it's MONDAY! EVERY CALL TO QLINK is a minimum 1hr 40 minute wait to reach some one. I just got a Sim kit for a new provider Saturday and Monday NO ONE can call me or text me because Qlink is PLAYING around releasing my phone number so I can keep it. My new provider is placing a 3RD call as I type this to them to ask them to manually release my phone number. THIS SHOULD NOT BE THIS COMPLICATED ! my daughter had an emergency and couldn't reach me. I was in the hospital and couldn't tell anyone. Had to ask a nurse for a phone. Every qlink rep I did speak with thinks it's funny and I was told by 1 "it's ok just give it some time. After some time the website might work" WTH? I switched carriers and dear qlink answer the phone stop saying "and by the way" it isn't even used correctly and telling your last rep I spoke to I need my account number and phine transfer pin for my new provider, furious angry crying in frustration she laughed and actually tried to sell me an upgrade plan service! Wtf do I wanna stay with a provider who "BY THE WAY " is being sued by FCC for fraud, theft of funds, and selling data illegally Who is just at random going to shut my Sim off?!!!! New carrier is still on hold trying to reach qlink it's been almost 50 minutes with them. I've been on hold and trying to fix this since 830am and it's 1250pm today alone. I CANT hang up and have anyone call me back saving my spot in que BECAUSE I CANT GET INCOMING CALLS BECAUSE QLINK F ED UP! ZERO STARS! WORST CARRIER EVER! I DIDNT HAVE TO PAY A PHONE BILL WITH QLINK BUT IM GLADLY DOING THAT NOW BC OF THIS BS. WHAT WOULD MAKE A COMPANY SO BAD SOMEONE REFUSES FREE SERVICE”

Helpful Report

Posted 1 month ago

“I have been a qlink customer since 2021 and have been pleased with the service. I too received a text on October 7th informing that my service with Qlink would end on November 8th and not sure who sent this text. I was confused because a week earlier I renewed my lifeline service. On October 10th I received an email from Qlink informing me that my service is ready for a SIM upgrade, and I responded immediately. Thank you Qlink for that email. 10th I received an email informing me that my service is ready for a SIM upgrade. I was please to hear from Qlink and responded immediately. So thank you Qlink for that email.”

Helpful Report

Posted 1 month ago

“I was sent a link from Qlink informing me that I would no longer have service on 11/8/24. The link was texted to me informing me to find another phone provider, such as Assurance and other phone service providers. I had a scheduled phone call for 10/16/24 to help me understand, no call came, so I contacted customer service via phone text and was told not to click on the link that it was not sent by Qlink, and that I would continue to be a Qlink customer with a new Sim card that would provide me with a new Qlink network. So be very careful of fraud Qlink text messages and contact Qlink customer service, they were very helpful. Thank you Nora.”

Helpful Report

Posted 1 month ago

“Ordered my card from q Link and tracking numbers and all the info I needed they kept me informed very helpful my package has arrived and I'm going to be ready to install it into my phone to update my service with you like thank you for your service”

Helpful Report

Posted 1 month ago

“This is the worst experience in my entire life. Monday morning i woke up and i had an sos on my iphone. Q link said that they would be shutting on 11/8/2024. I had no communication no nothing. They could’ve at least given me a warning. They also messed up my IPhone. I lost pictures, contacts and on top of that i cannot get into any of my apps. All i am asking for you to do is to pay for a new iPhone. Lisa M Candito”

Helpful Report

Posted 1 month ago

“Great service thank you link!”

Helpful Report

Posted 1 month ago

“Service is reliable and convenient”

Helpful Report

Posted 1 month ago

“I have used link before and they even gave me a phone but lately I've been having bad luck with phones and I can't seem to get a phone cheap or free when I need it most but I'm grateful for the service I appreciate it thank you.I have to purchase one but service is provided free I can't complain that I could use a coupon code or I got to get a tablet or a phone thank you I appreciate it SIM card”

Helpful Report

Posted 1 month ago

“My Dil was approved Aug 20th and here it's the 20th of September and still hasn't received SIM card they keep saying it in shipping and to be patient. Bs .. she applied to SafeLink which I've had since 2019 way better. And they said she should have sim within 10days. Qlink a joke”

Helpful Report

Posted 2 months ago

“Horrible!! Paid 30$ for an unlimited plan and my data stopped working after 2 days!! All they could do was offer me to buy more data!! Makes no sense at all!!”

Helpful Report

Posted 2 months ago

“Dude. False advertising on the unlimited data plan. I've read the hidden terms and conditions. They think 1 GB a day is "EXCESSIVE USE" but don't clarify that anywhere. I purchased the unlimited data plan to work my delivery job. I only used 5GB (5 DAYS), before they deemed my "USAGE" AS "EXCESSIVE". CUSTOMER SERVICE, SUPERVISORS, AND THEIR MANAGERS ARE A JOKE. I SUGGEST YOU READ ABOUT THERE LAWSUITS AND INVESTIGATIONS AGAINST THEM. IM SWITCHING TO A DIFFERENT LIFELINE PROGRAM. DON'T SUPPORT THESE SNAKES.”

Helpful Report

Posted 2 months ago

“8/16/24 approved Needed sim card for phone To date 9/8/24 nothing No emails that it shipped Messages saying use my phone or service be deactivated well I would if they'd send the simcard!!!! Called twice Last week told its in que to be shipped At this point i don't think its coming And I'm looking into another provider What a sketchy company Glad I didn't purchase phone It would of never arrived and I would of been out of money Don't get involved with QL”

Helpful Report

Posted 3 months ago

“U!!!!! Qlinklink wireless provide negitive information about your services. This is false advertisement. You state switch to Qlink wireless & get free unlimited data, talk & text which is a lie. I was with Safelink before and they gave a Terabyte of data that is really unlimited, I today canceled service with Qlink, because of the false advertisement on free data, u give 5 gigabytes, but if u pay $50.00 you get unlimited data which after 35 gigabytes you start throttling the data. You aught to be ashamed of yourself for misleading statements in your advertisement.”

Helpful Report

Posted 3 months ago

“the worst company ever that I had to put up with . they charged me for phone service that I did not have and disconnected my daughters phone when they had money coming out automatically . they lied to me about my phone for my daughter and she never received her SIM card and charged me for phone service anyway. so I changed to another phone company because of them which know I was charged 2 times in a month for cell phone service because of them they are trying to reach me but I had to block them from my phone because I work part time and got in trouble for them to call me and they call at times that I can't answer the phone trying to take care of my daughter since I am a single parent and I can't answer them. this is the only phone I have so they are not going to be able to reach me unless they email me witch they Clame they will not due well that is the only way they will reach me.”

Helpful Report

Posted 3 months ago

“This is the worst wireless experience I've ever had. We have received 3 SIM cards with 3 separate phone numbers within 30 days. The third SIM card we got last week. It worked for less than 24 hours when I call customer service. All they tell me is that the benefits are being transferred out. I feel as if there's some type of fraud that's going out because they seem to make us go through an extensive verification. However, there's no verification when they are allowing the benefits to be transferred out. Is what they keep saying, and then they tell you, it's the account holder who's doing it? Well, my husband's in no way tech-savvy. I am the one who set the service up. I am the one that activated the phone and I guarantee you neither he nor I transfer the benefits out. I absolutely refuse to give these people one dime, because this is supposed to be a lifeline service. I believe there's a lot of fraud going on. You get these wraps that are not from the United States, they keep repeating the same things over and over again. No one will give you a logical answer. As to why the phone service keeps going away. I spoke to a representative once again, not from the United States who kept telling me that my zip code was incorrect. He never once asked what phone number. I was calling about what the enrollment ID was. He just kept regurgitating the same ridiculous answers. I requested a supervisor who came on. She was absolutely no better. She just kept repeating the benefits are being transferred out. Can't tell me who's doing it. Can't set up any security measures to stop doing it. But she just kept saying the same thing over and over again. Do not waste your time. I'm sure at some point. There will be another lawsuit because I know this has to be fraudulent practices. And I'm going to figure out how to file an FCC complaint, because People need their phone services. Lifeline is supposed to be just that a lifeline, but not with qlink wireless. My husband is 61 years old and took a fall and could not call me for help. Thanks to these incompetent representative and substandard service.I'm done!!! If Could give them a-10 I would they don't even deserve even 1 star!!”

Helpful Report

Posted 3 months ago

“We have had 3 different phone numbers in 30 days! They keep sending sim cards which work for about a week, then we get an email saying they got a transfer request and our service is disconnected. I contacted them and was put through an extensive security verification only to be told there is nothing they can do to secure the service.. wth so again they have sent another sim with yet another phone number. This is ridiculous and their reps responses are ridiculous!! Make it make sense. This is our last attempt with this service and I would NEVER refer anyone to go through this!!!! WORST SERVICE EVER!!!!!”

Helpful Report

Posted 4 months ago

“Qlink really isn't all that bad but on first day I get refilled they say I used up data when my phone was off. Customer service takes too long and waste data seems like I pay out a lot and get very little .”

Helpful Report

Posted 4 months ago

“Need More Towers For Better Phone Service Signals In Greensburg La. My Service Woks Great When I Am Not In Greensburg La Where I Live. That For Providing Free Setvy To Those With Low Imcome.”

Helpful Report

Posted 4 months ago

“Been with them for 2 yrs acp ran out been on auto pay since May 2024 then they canceled my phone without warning when I refused to upgrade be warned they will not help you unless they can get a hold of your acp”

Helpful Report

Posted 4 months ago

“They have been there for me”

Helpful Report

Posted 4 months ago

qlinkwireless.com is rated 3.1 based on 140 reviews