Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.15

3.2 Rating 452 Reviews

55 %

of reviewers recommend Qs Supplies

Company Reviews

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Metrics

3.2

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01162510051

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Anonymous

Anonymous // 01/01/2019

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“Excellent service.”

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Posted 4 years ago

“Excellent quality and reasonable price”

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Posted 4 years ago

“I had seen the black granite Reginox kitchen sink that I wanted on a few websites, but QS Supplies had the very best price - both of the sink itself, and the cost of delivery. It was well packaged and delivered quickly, even earlier than I had expected. Beautiful sink unit, which I absolutely love, and great value and service. Thankyou!!”

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Posted 4 years ago

“I found the cost of the taps most competitive. The ordering was easy and delivery as stated.”

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Posted 4 years ago

“Everything was good, got what we paid for and on time.”

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Posted 4 years ago

“Avoid this Company!!! Honestly the worst company I have Ever dealt with! Delivered my parcel to the wrong address. Delivery driver called me, when delivering to wrong address, very rude, when I tried to explain politely that's not my name or address He told me to F' off and hung up! Refused to give me refund or replacement. Emailed me other customers private details!?! Expected me to sort out some of their errors/problems (I don't work for them!?!) eventually after 2months of complaining and threatening the ombudsman, I got part off the refund back then a further month of complaining, I got the remainder. I'm still €20 out of pocket not to mention the phones bill as they never contact you. You have to do all the chasing up and every time they answer the phone they leave you on hold for at least 20mins. Also no customer skills when communicating with them. Put me under so much stress and worry. Terrible Awful company! Avoid at all costs.”

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Posted 4 years ago

“Terrible customer service. No effort to solve problems. I even offered to pay for a solution after so much back and forth and they still haven’t bothered to work with me for resolution. Don’t buy off these guys.”

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Posted 4 years ago

“When we ordered the wrong shower base we were really concerned considering the current situation re virus. QS superb customer service, swapped our item the next day! Very impressed. Would highly recommend”

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Posted 4 years ago

“Great service,no problems.Highly recommended.”

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Posted 4 years ago

“Altogether very pleased! The shower screen is beautiful. Delivery was super prompt and item very well packaged to withstand a long journey. Another bonus, the price was highly competitive. I would not hesitate to recommend!”

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Posted 4 years ago

“Goods arrived on time”

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Posted 4 years ago

“A strange organisation which is either dysfunctional, or is designed to make sure that customers are treated badly. Part delivered, and one item damaged. Demanded refund based on the fact that under distance selling rules they had a, failed to deliver all items, and b. some items were damaged. They are hiding right now, however going to use lawyers and sue them for costs. Extremely poorly run business. look elsewhere.”

Helpful Report

Posted 4 years ago

“One star sadly I can't give them ZERO stars, as this is one of the most awful companies I have ever dealt with, I ordered a product from them that was undamaged when it arrived to me but was unsuitable and too heavy for the room so I returned it at my own expense (huge box 1.5m (h) 1m (w) and 20cm (d) at a large cost of £50) This is when the countless calls and emails began I got an email to say it had been returned in "INADEQUATE packaging" however this was the same exact packaging that they sent it out to me so when received and after it has been processed in 5 working days I will be issued with a full refund, so I waited then I called and been told that it had been told there was some "MINOR" damage and they were going to see about repairing the (again) "minor" scratch" (1st apparent issue) this will take a few extra days and they will let me know so called and asked to speak to a manager which I never got through to end up speaking to some moron in the office who told me the scratch needed some attention, after the call I decided to confirm every phone call as an email (this was the best choice I made and would continue doing) then a few days later I get another email saying that the damage is more than they had expected and they were now no longer going to be refunding me! so I phoned and emailed to request pictures of the damage, I received 3 shoddy pictures of a hole in a cardboard box showing the glass in the inside but "no clear evidence" of any damage, so I phoned and was now being told that it must have been damaged in transit between me and them (luckily for me I insured the item against damages) so I got in contact with the transport service and told them (filed all the relevant paperwork) and waited. in the meantime I was told that by the end of the week they would be "disposing" of it, I told they need to keep hold of it so it can be collected and examined by the transporting company and this would take about 7 days (again I reconfirmed everything in an email to qs) Again I call Qs back requesting more photos of clearer quality as the ones that they had sent to me showed nothing, now I received 6 more rubbish photos. However, now it has become clear that they themselves have damaged the box as the hole was now holes (yes more than one) and bigger it looked like they had got a Stanley blade/screwdriver and scratched the hell out of it but it was still very unclear where the damage was and whether this was actually the item I had returned! now 6 weeks later the item had been picked by the transport company and it was going to take time to check things over, I then get an email to say that wasn't damaged while transporting it but QS said it was, after 2 months and 30+ emails and 20+ very rude (getting worse each time), I decided to take the matter into my own hands! The motto of this story is "Avoid like the plague" and let everyone else know that they are just the pits”

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Posted 4 years ago

“Highly Recommended. Great prices, prompt delivery.”

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Posted 4 years ago

“Good delivery and quality”

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Posted 4 years ago

“'P'-shaped shower enclosure, tray & waste unit. Arrived really quickly & all was in perfect condition. Great value for money (especially as it was in a sale) Would recommend to all”

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Posted 4 years ago

“Efficient service, great product.”

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Posted 4 years ago

“Items supplied very quickly and at a good price.”

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Posted 4 years ago

“Great quality at great prices.”

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Posted 4 years ago

“Great quality products sensibly priced. Delivery could have been coordinated better as option chosen to deliver when all items available as one delivery. However parts of the order were delivered when they were available so 5 or 6 deliveries.”

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Posted 4 years ago

Qs Supplies is rated 3.2 based on 452 reviews