Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for the phone to delivered after nearly a month. Also wanted to change the delivery address since the delivery was going to be late but was told this wasn't possible.”

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Posted 4 years ago

“After almost 3 months I still have not received my refund”

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Posted 4 years ago

“I like the way you respond to your Neil’s quickly”

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Posted 4 years ago

“Been a month now and I still have not received my phone , very bad service . They just give false promises of when it’s being shipped , I beg you guys not to order from here please , use a different site look up the best refurbished phone sites”

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Posted 4 years ago

“Wrong product sent. Now having to wait another month for a refund. Over 3 months delay due to ‘current situation’. Just like Ryanair!!!”

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Posted 4 years ago

“Great delivery but after sales care is 1 star at best. If you have a problem with your phone, you're no longer treated like a valued customer. After 3 weeks I finally got my phone back, but it had exactly the same fault. To return the phone for the second time, I had to pay again to do so. After 3 requests to speak to a manager, I gave up.”

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Posted 4 years ago

“Very quick and fast service”

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Posted 4 years ago

“I have bought a few phones from Quick Mobile Fix, and the reason I have decided never to use this company again is in relation to my my most recent purchase. I bought an iphone 7 in June - despite repeated attempts to re program etc the phone kept failing. I did as QMF said and restarted it etc but it was still intermittently faulty. I then sent the phone back to QMF for repair. I had no update as to the status of my phone repair. Once I received the phone back it was still faulty. I was again advised to send it back. During this period the lack of communication was the biggest issue I had. To have good customer service, you need to be in contact with your customers. There is no phone number and therefore it is all by email and frustratingly these rarely get answered. I won't bee using QMF again. I have found an alternative, quality supplier and would not recommend this company.”

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Posted 4 years ago

“I was disappointed with the last purchase of an iPhone 8. The phone has bouts of instability where screens change haphazardly and codes cannot be entered correctly. I contacted the Technical group, but they advised a reset. I shouldn't have to do this myself. Advice from a repairer suggested that the screen needed replacing (at a cost of £90). These mixed messages don't foster confidence in your company.”

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Posted 4 years ago

“I have bought from you in the past I bought a new phone and you didn’t disappoint”

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Posted 4 years ago

“It was a very simple and easy way to buy a good quality phone that so far it’s living up to expectations!”

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Posted 4 years ago

“3 weeks in and still waiting for my device, asked to review and device not even been sent”

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Posted 4 years ago

“Recived a phone from this company was not reconditioned like it was sold to me have had a to buy a replacement screen as it has no screws in it to hold it together and also have had to buy a replacement battery! Not happy awful customer service aswell.”

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Posted 4 years ago

“Got a iphone xs max was in excellent condition got it delivered in less then a week”

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Posted 4 years ago

“NOW 41 WORKING DAYS FROM CANCELLATION DUE TO NON RECEIPT OR COMMUNICATION AND NO REFUND NON PAYMENT OF REFUND NOW BEING PASSED TO OUR SOLICITORS. BUYERS BEWARE. We ordered a phone on 4th July and the money was debited from our account on 13th July. £499.99. We did not receive the phone or any communication so on 4th August we cancelled this order and this was also acknowledged by Quick Mobile Fix email on 4th August. The refund was due to be paid on 21st August as per their 14 day refund policy. Despite numerous communication due to delays we were promised this money would be refunded by 28th September latest (39 days) however no refund was received yesterday and now we have been emailed to tell us the refund will be paid by 26th October! We will of course be passing this on to our lawyer today to deal with. There is NO moratorium on refunds and Quick Mobile Fix should NOT take money if they are unable to send out phones and there is no excuse why a refund should take this long. I do look forward to receiving a response, although doubtful! RATING ACTUALLY "0"”

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Posted 4 years ago

“Bought phone via advert on 2nd August. Continuously delayed without any comma for 3 weeks so requested refund as could not provide goods. Refund then also delayed - Still waiting 6 weeks later, expected on 19th October (so they say). Basically keeping £250 of my money in their accounts. Shocking service with criminal operations.”

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Posted 4 years ago

“perfect service,perfect phone”

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Posted 4 years ago

“Good service especially Tinu 🤞🏻 ...variety of products ...well done .. defiantly my new stop for phone accessories.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Paid for a phone.It came and didnt work and it was for my daughters 11th birthday so tears all day.Sent it back and asked for a refund .That was in July and I still haven't received it and yet more excuses. No refund no money to buy another phone.My daughter is still without.Sold me goods not fit for purpose and hasn't given my money back .Dont touch them with a barge pole.Absolutely disgusting customer services”

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Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews