Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“communication poor as they only told me that my handset was not as inadvertently accepted... suddenly my offer went down by £50... hay ho... consumer confidence lost again.... 😔👎🤔”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are unhappy with the service. The condition of the phone is different to what you booked in this is why there was a reduced offer. You accepted the offer and your order has been processed. Kind regards Quick Mobile Fix

Posted 6 years ago

“Only after I had completed my purchase online was I informed that despatch would be up to 10 days . When I got the iPhone it became evident that the battery would not hold a charge for more than two hours , this was supposed to be a re conditioned phone ,the battery is a consumable and should have been replaced as a matter of course . I returned the I phone, after a wait of 7 days the phone was returned with a satisfactory battery . Communication is poor ,phoning impossible ,the phone was permanently engaged . Turned out O.K. in the end . but not really up to what I have grown to expect in online buying .The company is probably competent technically but communication lets it down .”

Helpful Report

Posted 6 years ago

Hello Lee, We are sorry to hear you are having an issue with your order. We are yet to receive your order back so we can resolve this matter, however, once we receive your order back we will be in contact with you via email. We apologise for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“Product was good exactly as I had wanted just a hit disappointed in how long it took to arrve”

Helpful Report

Posted 6 years ago

Hello Gill, We ship orders within 10 working days. Your order was shipped on the 4th working day. Kind regards Quick Mobiel Fix

Posted 6 years ago

“The price is good however the process seems to be much longer than it’s competitor and it charged extra fees for bank transfer without mentioning beforehand.”

Helpful Report

Posted 6 years ago

Hello Lin, We process orders within 3-5 working days. Your payment has been processed and will show in your account within 3-5 working days. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“It was okay”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Service was easy and reliable and the phone arrived in a couple of days after purchase however now I've had the phone around a month signs are starting to show with the phone glitching and occasionally not responding.”

Helpful Report

Posted 6 years ago

Hello Lewis, We are glad you are happy with your purchase, however, we are sorry to hear you are having a problem. Please do get in contact via email at your earliest convenience and a member of the team will be able to assist you further Kind regards Quick Mobile Fix

Posted 6 years ago

“The payment wasn’t exactly next day. You have to wait 3 to 5 working days when other companies pay the actual day.”

Helpful Report

Posted 6 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Your feedback has been taken on board Kind regards, Quick Mobile Fix

Posted 6 years ago

“When I purchased the phone I did read the 5 to 7 working day deliver however I did take notice of the ;we do try to send sooner; statement. I did contact the supplier stating I require the mobile for medical purposes but I received an email back reiterating company policy. I did not receive my phone up to the 7 day so I asked for a refund and was answered by another email stating I was now on a priority customer. I received the phone 2 days later. I am also concerned about the impossible task of tracking the phone. Regards Peter Frewin”

Helpful Report

Posted 6 years ago

“Im living in Ireland and Ordered an iphone 6s anc charger on the 17th of July received an email this morning(21st of july) saying the order has been shipped.Just waiting for it to come in i will update when i get news”

Helpful Report

Posted 6 years ago

Hi Anu, We aim to dispatch devices within 10 working days and your order was dispatched in 4 working days. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards Quick Mobile Fix

Posted 6 years ago

“a mobile phone wallet”

Helpful Report

Posted 6 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Still waiting for a refund on an item that I didn’t want, two and a half weeks later. Ordered two phones on same day, one arrived six days later and one arrived two weeks later with no explanation on the reason why. Both phones in good condition but the waiting was very frustrating”

Helpful Report

Posted 6 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Price is good. Ok quality.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 6 years ago

“The initial order was delayed (by a day or so). The phone arrived and after initial setup was discovered to be FRP locked. Support quickly realised this and return was authorised. Phone was returned, support acknowledged receipt. A replacement was sent in a reasonable time frame. The replacement was of even better quality and had no issues with FRP lock. End result; positive. But, ideally would have preferred to have avoided all these issues.”

Helpful Report

Posted 6 years ago

Good morning Regan, We are sorry about the FRP lock on your device. Thankfully this was resolved as quickly as possible and we are happy you are pleased with the replacement. Your feedback has been taken on board. We apologise for any inconvenience this may have caused you. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Sound don’t work properly🙃.”

Helpful Report

Posted 6 years ago

Good afternoon, We are sorry to hear about the fault with your phone. A member of our team has advised you on this matter last week. Please check your emails. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Correct items delivered promptly”

Helpful Report

Posted 6 years ago

Hello, We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 6 years ago

“As to date my phone is in good working order my son is waiting for his third replacement”

Helpful Report

Posted 6 years ago

Hi Matthew, We are sorry you are unhappy with the service. Your feedback has been taken on board. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“The phone was fine. It wasn't sent out until the end of the day on the 7th working day after I placed my order. I had sent two emails asking if there was anyway it could be sent out earlier as it was for my daughters birthday, but they replied it wasn't possible. They do say 5-7 working days on their website but also say they normally send them out earlier than that. So the delivery was disappointing but otherwise everything was OK.”

Helpful Report

Posted 6 years ago

Good Afternoon Rebecca, We are sorry your phone was not dispatched earlier. We do try to get all devices dispatched as soon as possible, however your phone was still dispatched in our agreed time. Your feedback has been taken on board. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Good price but took weeks to get payment”

Helpful Report

Posted 6 years ago

HI, We are sorry to hear this, we do process payments within 3-5 working days and should display in your account within this timeframe. We apologise if there was a delay in this. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Had to chase up order”

Helpful Report

Posted 6 years ago

Hi, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. Your feedback has been taken on board and we apologise for any inconvenience caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The screen is really bad freezes all the time, it said it was excellent condition but it seems is not :(”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are experiencing a fault with your phone, we have had no correspondence from you informing us of this, please do get in contact ASAP Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews