Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It wasn’t plain that I required a jack for my new phone on the web site. Emails answered politely and promptly. I will be using this company again”

Helpful Report

Posted 5 years ago

“Telephone was in acceptable condition but not pristine condition. But overall ok although arrived a week later than expected”

Helpful Report

Posted 5 years ago

Hi Keith, We are very sorry you have experienced a slight delay with dispatching your order. If you are not happy with the condition of your phone then please email us. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind Regards. Quick Mobile Fix

Posted 5 years ago

“Phone spot on had bit off a wait but worth it”

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Posted 5 years ago

“Item still not delivered IPhone 6S”

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Posted 5 years ago

Hi Zewditu, We're sorry to hear that you had problems with the courier service. This is being investigated by a member of our team. Your feedback has been taken on board and we apologise for any inconvenience involved. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Do not use this company! Paid for a phone that never arrived - numerous emails sent seem to be being ignored or maybe they simply cannot comprehend 'I did not receive the phone' as they keep sending inane emails in response to this. Have spent 10 days trying to get them to respond in an appropriate fashion and now am going to open small claim as I believe, looking at what others have said, that I will be waiting a lifetime to receive a refund. Shockingly bad company - should not be allowed advertise on Google.”

Helpful Report

Posted 5 years ago

Hi, We're sorry to hear that you had problems with the courier service. This is currently being investigated by customer services. This feedback has been taken on board and we apologise for any inconvenience involved. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Product acceptable but longer delivery time than stated or expected”

Helpful Report

Posted 5 years ago

Hi Tracey, We are very sorry you have experienced a one day delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“It took over 2 weeks to supply a phone you have advertised as in stock!”

Helpful Report

Posted 5 years ago

Hi, We are very sorry you have experienced a one day delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“I shopped long and hard for a refurbished phone. So disappointed. My money has been with this company for 2 weeks and still no sign of my phone. I am dreading trying to get a refund seeing these reviews and am considering next options. DO NOT BUY a FROM THIS COMPANY. They should either have the phone ready and checked BEFORE selling or take the money on despatch and make it clear it could take some time to arrive.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry we have experienced a slight delay with dispatching your order. We have checked your order and see this is being looked into and being resolved. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Criminals - do not buy from this company. I purchased in the past but something has gone seriously downhill. I purchased a phone and got concerned when it still hadn't been sent - which led me to see that they are actually sending phones that they don't have. Their customer services department just respond with bland responses like you are speaking to a computer. Your phone will be delivered shortly. I then told them to cancel the order and issue a refund. It is 2 weeks since I asked for refund and still not paid. Many e-mails and nothing. This company have to be flagged as a risk.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear you are not happy with our service. We dispatch orders within 7 working days but you cancelled within this timeframe. Your order has already been cancelled and will be refunded within our timescale which we have advised you of. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Very poor service, received wrong order, accepted refund, still waiting 2 months for the refund to be received even though promised payment multiple times and email response is disappointing.”

Helpful Report

Posted 5 years ago

Hi Amy, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 5 years ago

“Second phone purchase from these guys and after a considerable daly the first time, I couldn't be more dis-satisfied with their customer care this time around too. It took 2 and a half weeks (6 non business days) to put a phone in box and send it!!!???After they state 7 days or less I asked them multiple times and was met with two separate agents, one telling me they were gunna prioritise it and help and then did nothing, and one who literally couldn't care less. I asked for a refund option to which they were open to and before I could confirm I got another email saying my order had already been dispatched. Dishonest and uninterested, un-organised and un-professional. There are cheaper options on the market don't bother with these guys.”

Helpful Report

Posted 5 years ago

Hi Fabrice, We are sorry there was a 1-day delay with dispatching your order. We reply to emails within 24 hours, by the time your email was picked up the following morning the item was already dispatched. We apologise for the inconvenience this has caused. Kind Regards Quick Mobile Fix

Posted 5 years ago

“Bought a phone from QMF, the phone was to arrive in time for a Christmas Present but it was a month late. Problems with the phone from the start. At the beginning of March the phone died and just stopped working, we were asked to return the phone for repair, which we did, they received the phone 6th March and seven weeks later today they still have not repaired the phone. Numerous emails and phone calls and we are told the same thing every time, the phone is with the Technician and going through final quality checks. We were told if they could not fix the phone they would replace it, but this has not happened. We have asked to speak to the Technicians or the Managing Director and were told that this is not possible. Very frustrating. 😡😡😡”

Helpful Report

Posted 5 years ago

Hi Catherine, We are sorry about the delay with the repair. This can occur due to many factors such as the complexity of the repair. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Phone took over 2 weeks to arrive then battery was faulty ( wouldn't charge ) . Returned it but took over another 2 weeks to sort out !”

Helpful Report

Posted 5 years ago

Hi Gareth, We apologise for the fault with your device This repair took longer than we advise but has since been resolved and shipped back out to you. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Very good purchase I would definitely recommend and will buy from again”

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Posted 5 years ago

“Easy to order and delivered as scheduled.”

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Posted 5 years ago

“Great phone, took bit long to arrive”

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Posted 5 years ago

“Excellent service, was kept well informed of status of order and delivery was quick.”

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Posted 5 years ago

“Quick Mobile Fix replaced my iPhone battery with one that never worked properly and then failed completely after about 3 weeks. When I sent it back they claimed that they had changed the battery again and that the problem was elsewhere in the phone. Having changed the battery locally I know that not to be the case. They refused to refund me.”

Helpful Report

Posted 5 years ago

Hi, Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 5 years ago

“Quality item, great value for money...... super fast delivery. Thanx”

Helpful Report

Posted 5 years ago

“Mid December, bought 2 'pristine' Ipad 6 refurbed phones for granddaughters Christmas. One has been fine, the other just did not work correctly, would not connect to network. Got in touch with QMF, ages for phone to be answered and usual advice about refreshing phone given out. Still did not work. Took it to Apple store where they diagnosed hardware fault, could not be repaired, needed to be replaced. Contacted QMF again and arrangements to return it to them 'for repair' made in mid January. Sent with phone the Apple diagnosis paperwork, plus, as required, box, ear phones, charger and USB. Phone returned to me, allegedly repaired, but in a box belonging to a completely different phone plus the bits. Still did not work. Emailed QMF, they said return phone for repair but did not explain why wrong box used. I emailed back saying how do I deal with their rule that when a phone is returned, it has to be in the box in which it was purchased. They said send anyway. We are now into March and email received to say phone now in queue for repair. I emailed back asking if they had actually read my emails and the diagnosis from Apple. Got email back to say they had now found the phone to be irrepairable and it would be replaced. I emailed back to ask why this accurate diagnosis, consistent with that of the manufacturer, could not have been made in mid January. Got email back saying they had 'just' diagnosed the phone's condition. Replacement phone received but with no box at all, no charger, no USB and no ear phones. Took a further 2 weeks to get these bits to me. It got to the stage that I took out a recharge through my credit card company. It is worth knowing that you have 120 days from date of purchase to ask for a recharge, which entails your CC company clawing back the cash from the retailer's bank account. So I understand. Funny that phone diagnosed irrepairable at about the same time. This replacemen phone is working correctly so got there in the end. However, grandaughter was without the phone for more than 3 months and, of course, that amount of time has been lost from the guarantee. I wonder if QMF deliberately drag their heels to avoid credit card regulations. Anyway, if you fancy the stress I went through, buy from them. You will obviously be a collector of chocolate fireguards. If you are a sensible person, avoid them like the plague.”

Helpful Report

Posted 5 years ago

Hi John, We are sorry about the fault with your device and the experience you have had. Your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews