Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Believe all the bad reviews and don’t touch this company with a badge pole!! They take your money and they don’t deliver, they don’t respond,they don’t refund. If you do risk buying from them, talk to your credit card provider to make sure you can get your money back through them!! You have been warned, if it looks too good to be true the chances are that it is.”

Helpful Report

Posted 5 years ago

“I received a phone with broken screen which I returned for repairs or exchange, using their dedicated courrier service, 2 weeks later another courrier service UPS sent me a letter saying they’ve made an attempt for delivery which I rescheduled...The Guy turned up without parcel and said he came to collect a return item on the behalf of quick mobile fix!!! It’s now nearly a month since then and I can’t count the number of unanswered emails I sent asking for updates!!! I once managed to speak to someone on the phone after queuing on the line for more than an hour, only to be told lies on how long it was going to take to get that sorted!!! Worst experience of this type with a company!!! Not to recommend at all !!!”

Helpful Report

Posted 5 years ago

“Unscrupulous company which should be investigated by trading standars”

Helpful Report

Posted 5 years ago

“I'M NOT ALONE....DO NOT USE. When you read one person's review indicating a negative experience you often think it's their fault. In an instance such as this where there are so many terrible reviews it's a clear indication that this business is trouble and you should AVOID AT ALL COSTS. You can do a chargeback with either your debit or credit card provider for 6 months following the transaction date. You can do it for a number of reasons: 1. Pure fraud - the merchant namely QMF cannot challenge this. You are guaranteed to get your money back and keep it. 2. Goods or services not received - if you have paid for an item or service and you have not received it or the quality is not up to standard (in your opinion) you can ask the bank to return your money whilst they investigate the merchant namely QMF. If they can provide evidence to substantiate claims they provided the service or goods then the bank will take the money back off you (rarely happens). If they can't you can keep it. 3. Refund not received - if the merchant namely QMF have stated verbally or ideally in writing that an refund will be issued you have to allow them 15 days. QMF say that that time period does not include weekend or bank holidays, this is just another delay tactic, the bank allow them 15 days from the point of them informing you a refund will be issued. If you haven't received it by the end of 15 days contact the bank and they will return the funds to you and investigate further. If you get the money returned under reason 2 or 3 and then somehow QMF provide some sort of evidence to get the money returned to them don't worry. You can still ask the bank to rechallenge it. They cannot defend against a second chargeback. Put pressure on your bank or credit card provider they are there to protect you against firms like this and have a legal obligation to do so. Not all staff members are aware of the various reasons a chargeback / dispute can be raised. Do not write off your money as a mistake on your part and accept it. Put the time in and challenge it, raise it with the bank and get your funds back. I have also taken time to inform both Trading Standards via Citizens Advice and also Action Fraud. Both are aware of this company. If they get enough complaints they will investigate, so take the time to do it to protect others in the future. Make a fuss but make it structured and factual. Finally a case action is not out of the question. It can be easily formulated and I've spoken to solicitors who will take the instruction on a no win no fee basis. Let me know if there is any interest. The wording of the positive reviews sounds like a sales pitch. Features and benefits listed to close those into parting with their money. Absolutely TRUE that they are NOT REAL REVIEWS from REAL CUSTOMERS. I cannot stand firms like this. They promise the world and deliver absolutely nothing at all. A shame as if run in the right way it could be an excellent operation. The reason this firm is still able to make people's lives a misery is due to duped and disappointed clients and ex- clients not making enough fuss and putting the effort into getting those funds back. The chargeback route takes 20 minutes and works so use it. Get your money back and notify anyone and everyone. It takes time but is definitely worth it.”

Helpful Report

Posted 5 years ago

“Shockingly poor service 3 weeks plus to fulfill an order is shameful in this day and age, but you were happy to take the money on day one!! Telephone enquires totally useless never better than 28 in the queue Wouldn’t recommend to anyone”

Helpful Report

Posted 5 years ago

“The worst online experience I've had in a long, long time. I booked a £19.99 diagnostic service as iPhone wasn't charging. It took their courier 5 days to deliver it and then it took them 2 weeks to decide there was nothing wrong with the phone (which there definitely was - compacted detritus in charging port). Tried to contact by phone - my cordless handset ran out of battery charge before they answered! Had to threaten them with further action to get my phone back. Avoid this bunch like the plague. You have been warned.”

Helpful Report

Posted 5 years ago

“The standard of workmanship is very very good. My one problem is the time it took. I believe this to be a problem with the courier centre collection at the start of the process though.”

Helpful Report

Posted 5 years ago

“Officiant service and delivery Very happy with my iPhone Thanks 😁”

Helpful Report

Posted 5 years ago

“Twice I have bought a re-con I phone from QMF, and both times I have been satisfied.”

Helpful Report

Posted 5 years ago

“Total joke. Ordered phone. Came damaged and sent it back. Waited 2 months for refund and when I phoned them, the male I spoke to was very rude and just didn’t really care. Not happy and would never use again even if it was the last place to get a phone. I would sooner use a pay phone”

Helpful Report

Posted 5 years ago

“WHEN THEY REFUND ME THE MONEY FOR THE UNWANTED ITEM I SENT BACK TO THEM ON THE 8/8/2019 THEN I WILL COMMENT I HAVE BEEN WAITING 4 WEEKS SO FAR. Make that 6 weeks”

Helpful Report

Posted 5 years ago

“I have purchased phones from you many times but my last two purchases have been crippled with technical faults that take weeks or months to put right. In the meantime I have to buy a phone elsewhere to keep my family connected. It’s a false economy buying from you.”

Helpful Report

Posted 5 years ago

“Bluetooth not working on the phone I bought, couldn't phone them as there phone lines not working for a week, tried email, doesn't send, live chat didn't work,when there phone lines were working I was number 35 in a queue, waited 30 minutes down to number 18 then gave up !”

Helpful Report

Posted 5 years ago

“Took forever to arrive despite the fact that they debited my account instantly.. left wondering whether company was dodgy or not. Have to replace battery already. Will not be using it recommending in the future. Website uncomfortable to navigate. This review will most likely not be posted but hey!”

Helpful Report

Posted 5 years ago

“I ordered a phone 3 weeks ago got nothing email and phone them and no answer from them had to cancel it and I have wait another 2 weeks for my money back if I am lucky report them to trading standards don't buy from them”

Helpful Report

Posted 5 years ago

“I ordered a I phone 6s 25 days ago and have not received it. I have contacted the customer help address and did get a response after a week to tell me to wait until 10 working days and I have heard nothing at all after about 12 working days I asked for a refund and I have had no response at all. Shocking really so please don’t be stupid like me and order from somewhere else, I did and got a used phone within 2 days from a decent company. So as it stands I have no phone from quick mobile fix and they still have my £149. Not good is it really ?”

Helpful Report

Posted 5 years ago

“On 29/07/2019 I ordered a mobile handset from their online store and within a day I request ed cancellation of the same purchase. To today's date, I have not received a refund. The Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 state that If I so wish, I can cancel the order up until delivery and fourteen days thereafter. Upon cancellation, I should receive a refund within fourteen days and by the same means paid. It has been a month now. Please note that I will be highlighting concerns about your business practices to trading standards given that you have not refunded me within the enforced timescale by legislation. Waste of time and money. If i could I would give them minus stars.”

Helpful Report

Posted 5 years ago

“Worst company I’ve ever dealt with, on the phone waiting for an hour to speak to some imbecile, that wouldn’t let me get a word in, then had the audacity to say I was imagining previous contact. Wouldn’t buy plug from this company in future and certainly wouldn’t recommend to anyone. As for your questions below: tried all options of communication, still waiting,and a joke for your customer service.”

Helpful Report

Posted 5 years ago

“Received good quality product and service”

Helpful Report

Posted 5 years ago

“DO Not I REPEAT DO NOT ORDER from these SCAMMERS. Took £304 from me. I am a single parent on low income. Still no phone, no refund and a very upset little girl who wanted her phone. The worst company ever.”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews