Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone is fine, just like new. Very pleased”

Helpful Report

Posted 5 years ago

“They made me VERY VERY UNHAPPY still waiting on a working phone that we paid for over month ago. ‘’Small claims court looming’’ Andrew.”

Helpful Report

Posted 5 years ago

Hi Andrew, We are sorry to hear about the fault you experienced with your device. We are currently working as quickly as possible to resolve this issue for you. Apologies for the inconvenience this has caused. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Fast delivery grade a phone was in excellent condition apart from light not working”

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Posted 5 years ago

“I was notified that there would be a delay in receiving my phone and my heart began to sink. I contacted customer service via email and they were very attentive. The phone I purchased arrived thereafter quickly and it was as described in “excellent” order. I am very happy with my purchase and the customer service. I would use this company again.”

Helpful Report

Posted 5 years ago

“The iPhone 6s arrived and all was well until after a day of use the screen stopped responding to touch in the middle. This fault was intermittent so I can’t blame Quick Mobile Fix for this issue as it was probably working fine when tested before dispatch. After emailing customer services I was sent a printable return label the next day. I sent the item and within days I was contacted by the repairs team offering me a replacement phone. Unfortunately I had already bought a new phone to replace this one so I requested a full refund instead. The staff were very friendly and helpful in dealing with my issue and I been issued a refund but it will take 14 working days to arrive. I can recommend quick mobile fix for anyone wanting a refurbished phone so long as the issue I experienced was only a one time thing but like I said, these things happen and can easily be missed.”

Helpful Report

Posted 5 years ago

Hi Olivia, We are sorry to hear about the fault with your device. Your feedback has been taken on board and we are pleased that you were still satisfied with your experience. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Placed the order and expected delivery in 7 to 10 days. After 10 days, phoned quick mobile fix and they then said 7 to 10 working days ( 2 weeks) then I was informed that despite being “in stock” at time of order it may take another week or two before it is ready to be dispatched. As it was a gift for my other half’s birthday I was getting worried. It arrived a week later. 3 weeks total.”

Helpful Report

Posted 5 years ago

Hi Bryan, We advise dispatch u to 7 working days and your order was shipped one day later than this. We apologise if this caused you an inconvenience. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Decent company. Recurved good quality I phone 6. It was better than expected. Takes a little over two weeks to get your device however that’s not too bad”

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Posted 5 years ago

“Very good phone, just like new! No complaints at all although it did take 10 days to arrive but was worth the wait.”

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Posted 5 years ago

“Great phone, great price! Avoid those expensive contracts. Quick mobile fix will save me £500 over 24 months! That’s a holiday”

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Posted 5 years ago

“They always try to help”

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Posted 5 years ago

“Purchase ok but I keep unsubscribing from emails but I keep getting more”

Helpful Report

Posted 5 years ago

Hi Carline, We are glad that you are happy with your order. Your feedback has been sent to the relevant department about this. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Hands down, the Worst company I’ve ever dealt with!! Avoid, avoid, avoid”

Helpful Report

Posted 5 years ago

HI Martin, We are sorry you are not happy with our service. Can you please get in contact with us to resolve any outstanding issues you may have. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Excellent experience”

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Posted 5 years ago

“Excellent product and good service! Second time using this company. I ordered a refurbished phone in good condition- only mark was a small dent on the edge which is covered by the case, it now has on. It took longer to arrive than the original week but they did email me to let me know.”

Helpful Report

Posted 5 years ago

“Once again, having given feedback on this site had another email to say my order was a priority and either would be sent Today or early next week after Easter , I phoned today and also emailed them and told them Iwant to cancel the order placed ,as I had no choice to go elsewhere because of there delay in sending goods . I was advised that the person Leisha would confirm cancellation by email today but has failed to do this . All I want now is a full refund . As previously advised, I will have no choice but to contact my credit card company for a charge back under section 75 as being my last option . Quick mobile fix what is going on with you as not as reliable as you were previously.”

Helpful Report

Posted 5 years ago

Hi James, We are sorry that your order was not shipped out within the timescale we advise. A member of customer service has emailed you this morning to resolve this issue. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Excellent value , great customer care”

Helpful Report

Posted 5 years ago

“I can not stress this enough!!!! do not place business with this joke of a company! they sent 2 phones one damaged, asked me to place a replacement order and they would refund the first.. it took over 4 months and a court case to get my money back. they are full of lies and deceit and should not be trusted. a shameful organisation! not to mention any names but no one tells the truth and it was not until I took them to court that they actually responded, each month that went by they deferred my refund and offered more poor excuses on what was actually a contradiction to their own terms and conditions. and before they respond this was not our fault, they sent a damaged phone, did not refund the faulty one and hid behind their processes- which I believe are ... they have no retained earnings and a robing peter to pay paying paul. stay away and place your business elsewhere!!!! Read the rest of the reviews on other sites for the facts !”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear that you are not happy with our service, We have responded to all correspondences to try and resolve this issue. Your refund has been paid and we do apologise for the inconvenience this caused you. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“PHONE WAS A BIT LATE ARRIVING BUT THE CONDITION OF THE PHONWEW WAS SUPERB WHEN IT ARRIVED. I WOULD RECCOMMEND THIS COMPANY”

Helpful Report

Posted 5 years ago

“Quite frankly the worst customer service I have experienced. Ordered phone on 29th November for a Christmas present. After 10 still hadn’t arrived so I had to chase. I received a reply to say it would be delivered that week. I asked for confirmation it would definitely be delivered before Christmas to which they said they would do their best. I said it was no good to me if not delivered before Christmas and if they couldn’t I wanted to cancel my order. Again they said they would do their best. Tried calling them but gave up as 26 in the queue so I emailed asking the order be cancelled and I be refunded. This was the 19th December. Received email on the 20th saying their cancellation department was closed until the 2nd January and my phone was due for dispatch first week of January. Later on the 19th December I received an automated email saying my order had been despatched. Joy! Oh no, then received automated message next day saying that message had been generated in error! I send a strongly worded email demanding immediate refund to which they reply saying they can’t do that as phone as already been despatched. The phone did arrive on the 21st. Unfortunately though the sound quality was very poor and required a new hearing piece at our expense. I suspect they simply sent any old phone out to keep me quiet. Dreadful experience!”

Helpful Report

Posted 5 years ago

Hi Sara, We are sorry that you are not happy with your overall experience with your order. Your feedback regarding the communication from Quick Mobile Fix and the dispatch time have been taken on board and will be investigated. We apologise for the inconvenience this has caused you. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Having ordered a iPhone 7 I was expecting the item to be sent out within 7 days or sooner ,had an email to say due to checking delays phone would be another week at least ,this is no good to me and is causing me stress without a phone ,having doubt with them before I had no issues but am now thinking something is wrong so have requested by email for them to cancel ,had a reply to say they have passed on to customer cancellations .Will see if I get a refund immediately or if I have to go down the route of contacting my credit card company .Time will tell .”

Helpful Report

Posted 5 years ago

Hello James, We are sorry to hear this. A member of the team is reviewing your order and your feedback will be taken on board as your opinion matters. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews