Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took my money straight the way only sent phone after I emailed to chase having missed my sons birthday 10days after ordering . no customer service phones wont be answered good luck .”

Helpful Report

Posted 6 years ago

Hello Darren, We do aim to dispatch within 5-7 working days. We shipped your order on the 6th working day. Your feedback has been taken on board Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“No communication. Phone was locket for England. We have to pay extra mony for unlocking. For fixing phone we have to pay 30 euro for delivery to UK. No communication !!!”

Helpful Report

Posted 6 years ago

Hi Elizabeth, We are sorry you are unhappy with the service. Please get in touch with us to send the phone back. We apologise for any inconvenience caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Problems with battery holding charge. Remedies suggested do not work. Need solutions now!”

Helpful Report

Posted 6 years ago

Hello John, We are sorry to hear you are having problems with your order. Please do get in contact via email and a member of the team will assist you further, Kind regards Quick Mobile Fix

Posted 6 years ago

“Some time button stuck, it's take Too much time Open app. Some time iPad hang...”

Helpful Report

Posted 6 years ago

Hello Mahamad, We are sorry to hear this, you have spoken to a member of the team who has advised you to return the phone so we can rectify this under your warranty. Kind regards Quick Mobile Fix

Posted 6 years ago

“Didn’t give me as much as they said they would when I sent the phone in and took ages to process the order.”

Helpful Report

Posted 6 years ago

Hello Donna, The condition of the phone is different to what you booked in this is why there was a reduced offer. you accepted the offer and the funds have now been processed. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“The payment took about 3 weeks after approval to reach me”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, we do process payments within 3-5 working days. Your funds were processed to your account within this timeframe. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“The quote was £115 but I ended up getting £77. Apparently due to a faulty button, which was wrong. All the buttons worked fine.”

Helpful Report

Posted 6 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer. You accepted the offer and the funds have now been processed within our 3-5 days timescale. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“sent off my old phone to be sold, and heard nothing back from quick fix mobile, even when my order showed as received with the new revised quote, I was not sent an email or contacted to let me know. On the tracking page I was not able to accept or reject the offer, so had to wait the 14 days to automatically accept the offer. Again, wasn’t contacted to say that the payment value was finalised/quote going ahead, or when the payment was made. Was all a bit of a guessing game really and didn’t feel in control of my order.”

Helpful Report

Posted 6 years ago

Hello, The condition of the phone is how we received it and this is why there was a reduced offer. As we state on the website and the email, we require a response to the offer within 7 days or the order is automatically processed. You did not respond back to us within the timeframe we advised so we continued with your order Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“It took around one month to receive payment, no communication from the beginning, constantly asked for updates on what was taking so long, rude/vague replies received, told will get an update from finance team, never received. Payment amount went down twice, no information received. Awful service will never use this company again.”

Helpful Report

Posted 6 years ago

Hello Laura, The condition of the phone is how we received it and this is why there was a reduced offer. As we state on the website and the email, we require a response to the offer within 7 days or the order is automatically processed. You did not respond back to us within the timeframe we advised so we continued with your order Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Payment was five days late”

Helpful Report

Posted 6 years ago

Hello Amanda, We are sorry to hear this, we do process payments within 3-5 working days. Your funds were processed to your account within this timeframe. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Volume buttons stick it over heats and doesn’t charge well”

Helpful Report

Posted 6 years ago

Hello Ben, We are sorry to hear this, we have had no correspondence from you regarding this matter. Could you please contact us ASAP so we can resolve this matter if you are still experiencing it. Kind regards Quick Mobile Fix

Posted 6 years ago

“Despite other people saying they'd received their phone really quickly mine took tight to the end of the delivery estimate (and I have a feeling that was only because I commented on this). When it came discovered a fault on it. Because they never answer the phone any query takes ages. Eventually I got in touch with PayPal as. Things were going so slowly Most of the emails i get are polite and helpful but because you're very lucky if you manage to get them on the phone do you start to have doubts about the stature of the company. I've now returned the item (postage paid by them which is good) and I'm hoping that I can update with info that I've been refunded for the purchase. If they upped their game communication wise then I would have given them a better rating even after receiving a faulty item.”

Helpful Report

Posted 6 years ago

Hello Caroline, We are sorry to hear you were having problems with your order. This matter will be investigated and your feedback has been taken on board Kind regards Quick Mobile Fix

Posted 6 years ago

“The phone that I've buyed came with a lot of problems with the speakers and the mic, I'm trying for almost a month to contact the customer service and looks like nobody wants to talk to me”

Helpful Report

Posted 6 years ago

Hello Jose, We are sorry to hear this, you spoke with a member of the team earlier today and we have advised you to return the phone under your warranty so we can resolve this matter for you Kind regards Quick Mobile Fix

Posted 6 years ago

“My phone has not arrived and it has gone over the time scale. The communication has been so poor it would be far me to label them as rude. I'm disgusted and I feel as though the reviews on the website aren't genuine.”

Helpful Report

Posted 6 years ago

hello, We ship orders within 5-7 working days. Today is the 6th working day and your order was dispatched, you will receive your order tomorrow. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered an Samsung s6 still not come ordered on Sunday”

Helpful Report

Posted 6 years ago

Good afternoon, Refurbished phones are dispatched 5-7 working days after payment is made, then delivered to you the next working day! You can track your order here > www.quickmobilefix.com/pages/repair-tracker. Please note, international orders may take longer. Kind regards, Quick Mobile Fix

Posted 6 years ago

“I was offered the highest rate in comparison to other companies. However once sent of and the phone reviewed i was offered much less than half of the original offer even though i said the phone was not working! I feel I have been ripped off and tricked by this company.”

Helpful Report

Posted 6 years ago

Good morning Kerri, Unfortunately, the offer was lowered due to your device having a faulty LCD ad being stuck in restore mode. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Trade-in value reduced to very low despite knowing it was a broken phone when it was valued.”

Helpful Report

Posted 6 years ago

Good morning, We are sorry you are disappointed in your offer. Unfortunately, we had to lower your offer as during the testing process we discovered additional faults. I can confirm your device is being returned to you. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Payment was advertised to be 3 to 5 days but after 5 days past I contacted you and was told it will be in my bank within 3 days. That's a total of 8 working days nearly two working weeks”

Helpful Report

Posted 6 years ago

Good afternoon David, We are so sorry for the delay in your payment. This was due to an internal error which has now been rectified. Kind regards, Quick Mobile Fix

Posted 6 years ago

“the first 2 phones I purchased were excellent and delivered within a couple of days unfortunately the last one 1 ordered last week still hasn't arrived and no word back as to when I am to recive it even though the funds were taken out the day after it was ordered”

Helpful Report

Posted 6 years ago

Good afternoon Frank, We are so sorry about this and are currently investigating why this has happened. We will contact you with an update shortly. Kind regards, Quick Mobile Fix

Posted 6 years ago

“I have still not received the order”

Helpful Report

Posted 6 years ago

Good afternoon Kay, We can confirm your order was dispatched on 07.06.18, so we will look into this for you and contact you as soon as we have an update. Kind regards, Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews