Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing which was promised on the Web site was adered to. The staff have no interest to rectify an error on their side, hence the customer service is appalling. In total I was 7 days without my phone which had to send back to me unrepaired. I would not recommend the service at all.”

Helpful Report

Posted 5 years ago

Hi, We are sorry about your repair service. Your feedback has been taken on board as we continually improve our service. Kind Regards Quick Mobile Fix

Posted 5 years ago

“Second unit just as good and a better pitcher too”

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Posted 5 years ago

“Top seller”

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Posted 5 years ago

“They take your money immediately and constantly tell you the delivery will be in the next day........or so, simply lying. Go elsewhere. I have no idea where the glowing reviews come from. 2 weeks and still no delivery.”

Helpful Report

Posted 5 years ago

Hi. We are very sorry we have experienced a slight delay with dispatching your order. Our customer service team have updated you with a timescale for your order to be shipped. We are working to resolve this for you. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Phone works well and has no problems to date. Good value for money.”

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Posted 5 years ago

“Second purchase from Quick Mobile Fix. And very happy. iPhone 6s in pristine condition £160.00. Bargain!!”

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Posted 5 years ago

“Terrible, terrible company - do not use. I used to use these guys quite a lot but then they went down hill. The took 3 weeks to replace an iPhone 6 screen and didn't refund me for the loan phone which i hired at the time. They also didn't refund me for an iPad repair that never took place because the iPad didn't get to them. In total they owe me almost £200 so I've taken them to the small claims. They told the court that they have paid me but that's an outright lie!! They are so dishonest its unbelievable - I'm having to write to the Judge to put the matter straight. Don't use.”

Helpful Report

Posted 5 years ago

Hi Richard, We apologise for the delay with your repair. We have refunded the courtesy device, and a member of our team will be in contact with you to resolve any other outstanding issues. Kind Regards Quick Mobile Fix

Posted 5 years ago

“had to wait over 10 days for my order When arrived faulty phone, which I sent back now been told refund could take 14days Cannot get through to customer services Totally dissatisfied with this company will. Nott use again”

Helpful Report

Posted 5 years ago

Hi Darren We are sorry to hear about the fault with your device. A member of our team has contacted you to resolve this issue. Kind Regards Quick Mobile Fix

Posted 5 years ago

“Excellent. Easy to use site. Had exactly what I needed at a great price. I had a slight issue with one product the Quick Mobile Fix team responded to my email pronto and issued me a replacement. On the look out for a refurbished phone next only from Quick mobile Fix. Highly recommend to all.”

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Posted 5 years ago

“Really poor company. Customer service shocking. Waited over 6 weeks to be paid for a phone that was send and over a month for a purchase I made of them. Just terrible”

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Posted 5 years ago

Hi Gary, We apologise for the delay. Your feedback has been taken on board to further improve our service. Kind Regards Quick Mobile Fix

Posted 5 years ago

Hi Garry, We are sorry about the delay in this. Your feedback has been taken on board. Kind Regards Quick Mobile Fix

Posted 5 years ago

“Kept informed of delivery status: Phones like new, all working fine. Would happily use this company again”

Helpful Report

Posted 5 years ago

“Horrendous company to deal with. 27 days still waiting on a phone with emails telling me it will be dispatched 24/48 hrs. That was 3 weeks ago and 2 weeks ago !! Never buy off this site because the stress of constantly emailing back and forth with absoloutle no resolve only more lies is actually unbearable. They do not care if you get the product but they make sure to take the money. I am looking into taking legal action at this stage , they have broken so many consumer laws with absoloutle no regard !! Terrible women working in that company and full of lies. Joke of a company.”

Helpful Report

Posted 5 years ago

HI Maxine, We are very sorry we have experienced a delay with dispatching your order. Our customer service team have updated you with a timescale for your order to be shipped. We are working to resolve this for you. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 5 years ago

“Good price. Kept informed of delivery times.”

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Posted 5 years ago

“This is a very bad service, I put an order for an iPhone and did not receive any feedback for dispatch even after 2 weeks. They argue for a policy of 10 working days at the maximum for any delay. They don't have any systematic process to follow the orders of the customers so by the nebd you need to wait endlessly unless you call. I waited 35 minutes on the line que until someone answered me. When I asked for a refund they said it takes 14 working days to refund. This means locking the payment for more than 6 weeks before it is released back to the customer. I don't recommend them to anyone.”

Helpful Report

Posted 5 years ago

Hello. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 5 years ago

“This is a very bad service, I put an order for an iPhone and did not receive any feedback for dispatch even after 2 weeks. They argue for a policy of 10 working days at the maximum for any delay. They couldn't give any reason why my order was ignored. They don't have any systematic process to follow the orders of the customers so by the nebd you need to wait endlessly unless you call. I waited 35 minutes on the line que until someone answered me. When I asked for a refund they said it takes 14 working days to refund. This means locking the payment for more than 6 weeks before it is released back to the customer. I don't recommend them to anyone.”

Helpful Report

Posted 5 years ago

Hi Thaer, Can you please check your email as we have resolved this issue for you and contacted you within 24 hours that we advise. Kind Regards Quick Mobile Fix

Posted 5 years ago

“The quality of the products that they sell is 100% can’t nock them in any way, As for there delivery I think the matey must walk it to your door,they need to rethink the way they send out the items they r selling”

Helpful Report

Posted 5 years ago

Hi Brian, We are very sorry you have experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Scammers!! Took my money months ago, no christmas present for my son. We are at the end of April, no present, no refund. Next time i'd rather set fire to my money”

Helpful Report

Posted 5 years ago

Hi Rich, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 5 years ago

“ID 212544 wHERE IS MY REFUND BEEN ON HOLD TODAY FOR 27 MINUTES NOBODY DOES ANYTHING ABOUT THE AMOUNT YOU HAVE TAKEN FROM MY ACCOUNT”

Helpful Report

Posted 5 years ago

Hi David, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 5 years ago

“Phone in great condition, works well. Thanks”

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Posted 5 years ago

“Phone as expected.”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews