Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very bad service.i never recommend any body this site.wast money,and waste time.usless customer service”

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Posted 5 years ago

“1 star is far too many!!! They are rude, insulting and do not care what they say to you. They do not respond to live chat and there phones are conveniently not working and they say they will respond to your emails within 24-48 hours but i am still waiting for a response from last week Wednesday! 120 hours and still nothing! I finally got a response on live chat today to be told they have emailed dispatch and I will receive receive a response in 24-48 hours! I’m not holding my breathe! And then they offered me a £10 accessories offer, what use is phone accessories if I do not have a phone because they have not sent me the phone I ordered from them from weeks ago! I have ordered from them in the past but never will again! I’d advise everyone to stay well away from this company!!”

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Posted 5 years ago

“Absolutely useless, failed to complete my order then refused to refund my money. I had to go through my credit card company to get a refund. They never answer here phone so if you have a problem you're on your own (go ahead try and call them). DO NOT BUY FROM QUICK MOBILE FIX!!!”

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Posted 5 years ago

“Do not use this company, If you do you will regret the day You did. When thing's go wrong you will have a fight on your hands. If you decide to go a head and buy a phone pay by credit card it's the only you will get your money back.”

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Posted 5 years ago

“Although the delivery time is 2-3 weeks the product itself is amazing, definitely worth the wait!”

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Posted 5 years ago

“Atrocious. Unbelievably awful. This is a warning I wish I had read before I dealt with this company. They will take your money, refuse to reply and then will not comply with any formal request for a refund. I ordered an emergency phone which simply did not arrive. Every email I wrote demanding it be sent to me was responded to with a half-a*s variation of the same excuse. Fabricated, of course, because I realise now I paid for a phone that simply does not exist. I am currently in the process of kicking up as big a fuss as I can to get my money back. I've even started a legal process. I feel totally scammed, completely stupid and more than anything, super angry. Don't touch this company. My time, money and energy have been utterly wasted on fighting them over these past weeks.”

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Posted 5 years ago

“WHY DID I NOT LOOK AT REVIEWS FIRST I have never been driven to write a review - good or bad - but this company is shocking, so much so, that I will be reporting them to the Regulators. I bought a phone based on the statements that they have on their website however I needed to call them a few days later regards a matter and became aware of their reviews. I contacted them by email and by telephone to ask that they honour their statements and dispatch a phone within 7 days. I made it clear that I would take steps if they did not honour those statements and yet here we are no phone, and yet funds taken, and no return call - as promised by their telephone service (having first waited nearly an hour - as I was 47th in the queue). They are run by 2 Directors who have been in the Press (positively) about their success in internet sales companies BUT it feels to me that this company is about to collapse. There is an overdue charge on companies house and every one of the reviews below is damning. I would suggest to the company that they stop taking orders - fulfil the stock requirements needed to clear the outstanding orders and then - when they have rebuilt stock reserves re-open with clear and honest timescales. Whilst I do not know if they read these reviews - I can only hope that my comments can help you.”

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Posted 5 years ago

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Posted 5 years ago

“Refurbished phone is spotless! Just like a brand new phone! Very happy. Only fault was how long it took to receive phone. (3weeks)”

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Posted 5 years ago

“TOO LATE - I should have read reviews this company is horrendous to deal with . I ordered phone on August 22nd and no dispatch number received yet 15 days later !!! I am not giving them 1 star but in order to write review I had to give a star !! I emailed them and they did answer asking for another 5 working days and they now have had 5 working days - no dispatch number . I emailed requesting a refund surprisingly no answer . But I will be following this up .AVOID AVOID”

Helpful Report

Posted 5 years ago

“Everything!!!!!! - AVOID AT ALL COST Poor customer service I ordered my phone, I didn't receive within the 10days....10days really. Then when I finally got through I was told they are working on despatching it soon. After another week I call again and I was told the same. I then asked for a refund and was told it had to get approved and then it would take 14 days.. its been 20 days and no sign of my refund. they don't reply to emails and there phone line are down. I am now going legal and talking to my bank....., AVOID AT ALL COST”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY - THEY ADVERTISE STOCK THEY DON'T HAVE AND THEN DON'T REFUND YOUR MONEY WHEN THEY CAN'T SEND YOU WHAT THEY DON'T HAVE!!! I recently ordered a refurbished mobile for my daughters birthday. The 7 day dispatch day came and went as did their 'at the very latest' 14 days. When trying to call them I had to wait on average 2 hours. Each time I called they said please don't cancel, it is next to be dispatched. Needless to say it never arrived. I finally managed to cancel it. I then had to wait for them to confirm they would cancel it and then once they agreed, they then said they would refund within 14 days. The 14 days have been and gone and still no refund. They have had £280 and seem to have no intention of returning it to me. I have now passed the case onto my credit card company, hopefully they will have more luck. BELIEVE THE REVIEWS - DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Excellent service and iphone arrived in good condition and working well.”

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Posted 5 years ago

“This is the second time I have used this company. Very good service and products. Recommended.”

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Posted 5 years ago

“After making to calls to your customer services number I waited over 50 minutes on each call for a advisor to answer to chase up my free gift which I offered as I had out a review on trust pilot I gave my first review which was a very good one and now after chasing up my free gift they did confirm this so I made 2 calls and in total it was approximately just under 2 hours on both calls before a advisor answered my call , I was informed that the gift I requested could not be guaranteed in a choice of colour and I also made contact via email and still no response, now I would give a 4 out of 10 for customer service for this company”

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Posted 5 years ago

“I’ve already given two reviews”

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Posted 5 years ago

“i ordered my phone it camevery quick it seems i am lucky as the reviews are really bad but my phone is ok and i am pleased with it hope it stays ok but at the moment i am very pleased with it i am nearly eighty and could not afford for it not to be ok but speak as you find they are good”

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Posted 5 years ago

“Liquidation Pending? Received a faulty phone, have not had any updates re its return. 40th in queue for their customer services over an hour on hold on moat occasions. Now call centre allegedly being upgraded. Stay away.”

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Posted 5 years ago

“I have received a phone after three weeks and has really bad scratches and blemishes all over the phone. And mute button is protracted. I am very disappointed 😞”

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Posted 5 years ago

“I ordered a phone on the 6th August...processing the order and delivering my phone took 4 weeks instead of the 7-10 working days it says on their website! DO NOT USE THUS COMPANY! I made the mistake and I don’t want others losing money because of this scam.”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews