Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.76

4.8 Rating 4,647 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 20th December 2024

Wesley S

Rack Attack 5 star review on 16th December 2024

Peter T

Rack Attack 5 star review on 4th December 2024

Anonymous

Rack Attack 5 star review on 3rd December 2024

Richard F

Anonymous

658

Anonymous

Anonymous // 01/01/2019

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“Fast shipping. Purchased the Thule rack for 2023 Prius XLE. Easy to install. Looks great. Would highly recommend it.”

Helpful Report

(Online Store) - Posted 3 weeks ago

“High profile rack creates a lot of wind noise above 45 and increases to creating horrible cab drone and severe vibrations above 55. I do not recommend this rack.”

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Posted 3 weeks ago

“Easy ordering, great pricing and wonderful customer service. Everything was very smooth.”

Rack Attack 5 star review on 29th November 2024

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(Online Store) - Posted 3 weeks ago

“Brandon did a great job helping me navigate which Thule cargo top to purchase since I needed one that would work on our station wagon and Sprinter van. The installation went smoothly with Brandon and Derrick taking care of everything during the service.”

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Posted 4 weeks ago

“Bought our product a few months back when there was a sale. The website indicated that it would be on backorder, which we appreciated knowing in advance. Rack Attack was quick to follow up and confirm that this was back ordered, to ensure we were willing to wait. We were, as our expectations had been set. Great start. A few months go by and I decide to reach out to see if there was any update as to when this might be available. Sure enough, since I asked, it was, and they shipped it the following day, or thereabouts. So, that was good, except that I had to reach out to make it happen. So, it's a bit of a mixed review. Appreciated properly setting expectations and good communication initially. Didn't love that we arguably could have had the product considerably earlier if someone on the Rack Attack team had taken the initiative to check on the status without me prompting it. I assumed their system would notify them as soon as it was in stock, and they would let me know, instead I waited patiently for months, perhaps unnecessarily.”

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(Online Store) - Posted 4 weeks ago

“Almost perfect... only confusion with the J rack that was BO, but at the end I've receiced all my stuff.”

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(Online Store) - Posted 1 month ago

“I couldn't find keys for my Kuat rack anywhere, not even Kuat. Rack Attack had them in stock and shipped them quickly.”

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(Online Store) - Posted 1 month ago

“I purchased a Roll n Lock retractable truck bed cover from Rack Attack in St Louis Park for my F150. Good price and a quick ship to the store. For convenience, I chose to have the shop doing my spray in bed liner elsewhere do the bed cover install at the same time. Unfortunately, those guys were unable to properly line up the end of the cover with tailgate and left a gap that leaked when it rained. They had no other ideas and their only solution was to tape in some temporary weather stripping. Not good. Rack Attack was happy to take a look. The guys quickly figured out the problem and came up with a durable long-term solution that works perfectly. What did I learn? #1: Purchase your truck accessory / rack from the Rack Attack shop. They will stand by the product. #2 Have the guys at the shop install it so it gets done right the first time. Thank you, Rack Attack, for a great product and great service.”

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Posted 1 month ago

“Great customer service and product knowledge. Quick response. Highly recommend this store”

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(Online Store) - Posted 1 month ago

“I bought a Yakima roof box today at the Li g of Prussia store and the staff was amazing. Brendon the manager was great and very helpful.”

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Posted 1 month ago

“I still can't install the rack and support won't get back to me.”

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(Online Store) - Posted 1 month ago

“Rack Attack is professional and fast when placing an order through their website. Customer service is Awesome I asked a question and it got answered that same day.”

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(Online Store) - Posted 1 month ago

“Showed up quickly and works perfectly!”

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(Online Store) - Posted 1 month ago

“Best transaction ever I bought à Kuat bed rack and crossbars for my roof tent. Service was the best I had with online shopping and shipping way too fast!!! Thanks to all Rack Attack team for the experience”

Rack Attack 5 star review on 9th November 2024

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(Online Store) - Posted 1 month ago

“The shopping experience was very simple. The original bike rack I wanted was out of stock, but I was able to easily change to another rack in stock, that was shipped to my home. Installation was pretty straight forward.”

Rack Attack 5 star review on 5th November 2024

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(Online Store) - Posted 1 month ago

“I received EXCELLENT customer service at Rack Attack in Austin. Jay educated us on kayak racks that helped in our decision making. Highly recommend.”

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Posted 1 month ago

“Rack Attack Chicago: Worth the Drive! These guys deserve more than five stars! I drove two hours to get to Rack Attack Chicago, and it was worth every mile. From the moment I walked in, they were focused on helping me find the perfect rack for my needs. What I loved: Expert Advice: They took the time to understand how I planned to use the rack and recommended the best options for my vehicle. No pressure, just honest advice. One-Stop Shop: They installed the rack the same day, saving me another trip. Thorough Explanation: The team walked me through every detail of the rack, how to use it, and how to care for it. I felt confident and informed when I left. Top-Notch Installation: The rack looks fantastic on my truck! The installation is clean and professional. It's obvious they take pride in their work. Excellent Customer Service: Everyone was friendly, patient, and genuinely helpful. They made the whole experience a pleasure. Bottom Line: If you're looking for a roof rack, bike rack, or any other kind of cargo carrier, Rack Attack Chicago is the place to go. They're knowledgeable, professional, and dedicated to customer satisfaction. I'm thrilled with my new rack and wouldn't hesitate to recommend them to anyone!”

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Posted 1 month ago

“In store staff were very helpful and were knowledgeable in the products I had questions about. Online shopping was easy and delivery was fast with everything in stock.”

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(Online Store) - Posted 1 month ago

“Incredibly fast shipping of my Kuat Piston SR and matched the manufacturer price! Couldn’t be happier, thank you so much.”

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(Online Store) - Posted 1 month ago

“We were traveling from Utah to California and hit high winds that took our Kayaks off and broke our rack. Called spoke with Ed and he said they could probably get us fixed. Stopped by and sure enough Ed was true to his word, and very affordable for everything that they had to do. I am so pleased with the service and price.”

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Posted 1 month ago

Rack Attack is rated 4.8 based on 4,647 reviews