“I purchased a pair of RL swimming shorts from Flannels in Sutton Surrey. I went on holiday and used the product only for sun bathing. During this break the back pocket button fell off! I contacted RL and they said there was an issue in the manufacturing and that I should go back to the store for support. No surprise that when I went to the store they said it wasn’t a manufacturing issue and couldn’t (wouldn’t) help! The customer experience of both these companies is pathetic and shameful and I for one will never spend another penny in there stores or there substandard products.”
“I love Ralph Lauren but I am very disappointed in this product. I bought these cargos and wore them a few times but I’ve notice after a few washes that the color started to strangely fade. At first I thought I ruined them with Clorox or something so I bought a second pair. However the same fading occurred with the second pair too. I contacted Ralph Lauren on the site expressing my frustrations as a loyal customer also after spending so much money with them in hopes to be compensated somehow, or at least apologized to, only to be rudely ignored. Ralph Lauren is very expensive and usually carry quality clothes but not this time around. Again I’m not happy so I’m posting this review to make others aware in case you do come across these cargos to be mindful and careful of the fading especially for these ridiculously expensive prices.”
“Me and my family always go to tsawassen mills mall and we always check out what's new and what's on Sale at RL. The sales lady Bindhu was always there to help us. She was very accomodating and helpful. It doesn't matter if we buy or not, she's always happy to assist. She made the shopping experience at RL effortless and enjoyable. And to all the staff at RL, thank you for the great customer service.”
“I used to buy the wonderfully fitting elbow length cotton blouses but have not bought one in years due to their now fitting like saran wrap with 6% spandex in them. The colors are beautiful and the style is beautifully classic but the fabric is impossible. Is Ralph Lauren chasing the youth market to the exclusion of his many loyal older customers?”
“I wrote this review to make people aware of my experience shopping at Polo Ralph Lauren. I believe it is my duty to inform others about the customer service of this brand. I have been a loyal customer, appreciating the quality and design of their products, but for an expensive brand, quality alone is not enough. Customer service is a crucial aspect, and I have decided never to return to this brand.
I will be sharing my experience with my colleagues, friends, and everyone I meet to warn them about shopping at this store. The behavior I encountered was very rude and unprofessional. I still have the clothes at home with the security tag attached and the receipt as proof of purchase. Despite owning many items from this store, I no longer wish to wear them because of this negative experience. The store's mistake wasted my time and insulted me, and I don't want others to go through the same ordeal. This experience felt like a trauma to me, and it took me 18 days to be able to express my feelings about it.
I recently had a frustrating experience at Polo Ralph Lauren in Richmond. About two months ago, I purchased clothes for a special event. At the last minute before the party, I realized the cashier had forgotten to remove the security tag. I felt extremely disappointed and upset as I couldn't wear the expensive clothes I had specifically bought for the occasion. Despite the distance from my home in North Vancouver, I drove all the way to the store to have the tag removed.
Unfortunately, the manager on duty that day, Saturday, June 29th, behaved unprofessionally and dismissively. They ignored my concerns, did not offer any apology, and refused to provide their name. As a result, I had to leave without resolving the issue.
I expected better customer service, especially given the high price of the clothes. I hope the management takes this feedback seriously and improves their service to prevent similar issues in the future.”
“The website is atrociously slow. You feel like you navigating through mud. To top it off their customer disservice is about the worst in the business.
I don't understand how this Ralph Lauren stays in business other than the fact that Ralph must be an octogenarian eating peas and carrots in a nursing home and he must think that his website and customer disservice is at a premium.
If I could award Ralph Lauren -10 I would.”
“I am not happy with unpleasant experience and arrangements by Ralph Lauren Malaysia Online purchased. My order being cancelled without my consent. If the system is not set-up properly, how it can be launch it !
Big company with such arrangement? Online CS assistant do not manage my case properly. Really disappointed.”
“Wonderful experience. Helped and answered all the questions that I had. Order was processed and shipped very quickly and I received updates along the process.”
“wonderful customer service everything is packaged so well its a joy to get product from them, materials used are fantastic one of my favorite brands to buy from.”
“Amazing discounted bargains! I have bought a beautiful pink jumper from the Ralph Lauren outlet store in York and the RRP price was £120 down to £25 - can't complain at that! The staff were helpful and good service was given, thank you.”
“Brilliant service also was able to personalise all of my items when I made the order & they all came in gift boxes with a note that I had added to the gift it was packaged brilliant and as I wasn't in when it was delivered they took it to my local shop. 5*”
