Ratio Coffee Reviews

Name: Ratio Coffee
Address: 1204 SE Water Ave, Suite 15, Portland
Rating: 4.23

4.2 Rating 298 Reviews

78 %

of reviewers recommend Ratio Coffee

4.2

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

Ratio Coffee 5 star review on 27th February 2025

James King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistent coffee, high quality components. Basket to grounds seel / shroud could be better.”

Helpful Report

Posted 1 month ago

“Overall, I'm happy with the quality of the coffee produced. Having said so, there are two significant and frustrating design flaws. First, there is no on/off switch. The manual literally tells you to unplug the machine when not in use, because somehow the product team decided that this is how people like to use kitchen appliances. The second problem is that the button to start the machine – which activates at a light touch – is exactly where you want to place your thumb to help pull out the coffee basket / grounds. Because there isn't an on/off button, and there's apparently no way to stop the cycle once it starts, this means that you have to unplug the coffee maker just to get it to stop. I also haven't been able to use the carafe, since the coffee gets cold when it goes into the glass container. The carafe's rubberized bottom is nice, but it makes it impossible to have a hot plate under the carafe to keep things hot (or to microwave the coffee in the carafe). All of these have workarounds, but they're annoying own-goals on what's a moderately expensive coffee maker.”

Helpful Report

Posted 4 months ago

Thanks for the feedback! A few things: 1. The Start button doubles as an off/on switch, and if you accidentally turn it on, holding for 2 seconds will turn it back off! 2. For safety certification reasons the manual says to leave it unplugged when not in use. None of us do that with our own units, so you can read this as an *highly* risk-avoidant suggestion. If there is no water in the tank, the machine will not brew, and it is fully "off" when not brewing. 3. We've optimized the temperature for best possible extraction and taste of the coffee. Here’s a quick tip: If you add an extra inch of water to the tank beyond what you want to brew, turn on machine and let it deliver water until it hits your desired fill line, then turn off and dump the water, you’ll increase the brewed coffee by 6 degrees or so. It’s pretty fast, and you can be prepping the ground coffee while it’s doing this. Just press Start button for 2 seconds to turn it off, add coffee, and turn back on. Heating element, supply lines, shower head, and carafe will all get heated up. You can do 2 inches if you want even more heat. 4. The carafe is absolutely microwave safe! Let us know any questions or ways we can assist, and thanks again for the feedback.

Posted 4 months ago

“The coffee is good though no where near as consistent as my Balmuda.inconsistency seems to be the weak spot with many coffee makers. I roast my own beans, weigh them out, grind immediately before brewing and measure out the water. Was hoping to find a maker that could make multiple cups and have the quality and consistency of the Balmuda.”

Helpful Report

Posted 4 months ago

“The material is excellent and they perform well. They would be easier to use if there were more pleats, which likely would translate to smaller pleats. This smaller pleated shape would probably keep the filters up against the wall of the basket more consistently than filters with larger pleats.”

Helpful Report

Posted 5 months ago

“I have had the 6 for less than a week, still tinkering with it. It looks fantastic. Extremely quick brew. Dislikes include the spritz of coffee from the gasket upon pulling the carafe after the brew is complete, also finding coffee still in the basket after the brew is supposedly complete (maybe my fav Starbucks preground is too fine?) The water filler cap should have some exterior marking on it to alleviate turning it upside down to fit it in correctly. The carafe really needs to be inverted quite a lot to finish out the last of the coffee. Positives: The coffee we have been drinking for years has taken on a totally different wonderful flavor. Overall I like it, but may have to make some adjustments to accommodate the 6”

Helpful Report

Posted 5 months ago

“We love the mission to have to no plastic at all.”

Helpful Report

Posted 8 months ago

“Overall it's great, but it's I hate the fact that you can't seal off the carafe now. I tend to make a pot and drink it throughout the day alone. Cutting another groove in the lid would have been simple to give it a third locked shut position. The simplicity with which that would have been accomplished through no real additional extra manufacturing costs and the fact y'all choose not to because "we didn't see any added benefit" kind of ruins any good about the new design, even though other than no shut position its pretty perfect.”

Helpful Report

Posted 9 months ago

Thanks for the note! We actually produced multiple prototypes of a 3-position design, but after months of testing, we decided the 2-position was better. Appreciate your input!

Posted 9 months ago

“4 out of 5. It's beautiful,it maintains heat but needs some sort of handle. It's hot to pick up and easy to drop. This is our second.”

Ratio Coffee 4 star review on 3rd June 2024

Helpful Report

Posted 10 months ago

“Immediately after attempting to clean my Ratio 8 with Halefresh, the coffee maker stopped working. I have sent it to Portland to get fixed.”

Helpful Report

Posted 1 year ago

“beautiful style,easy to hold but doesn't keep hot liquids hot for very long, sadly. I was disappointed”

Helpful Report

Posted 1 year ago

“After a few months with 6/7 days/week of use, the coffee is consistently outstanding. I have but one critique, the lid of the carafe. For maintaining temperature, it’s great. It sucks for pouring. I’ve read the “how to” instructions. It also leaks when pouring is finished. Coffee and water get into the lid itself as well. The inside rim design of the carafe probably contributes to the pouring issues too. Perhaps a cutout or beveled inside rim of the carafe where it meets the spout could be explored. Respectfully, with the top notch materials and machine design contributing to the cost, a better lid/ pouring system needs to be addressed. Thanks for your attention, Dan”

Helpful Report

Posted 1 year ago

“Pros: makes a great cup of coffee, looks great, I enjoy the daily coffee process, customer service has been excellent Cons: lead time was absurd and way longer than expected, carafe lead time was even more absurd, annoying that all of it arrived in boxes from china, pouring out of the thermal lid is always a mess. Instead of being able to grab the pot and top off cups in the living room I have to gather cups and pour over the sink because it always makes a mess”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback! We're sorry to hear you're having issues with your thermal carafe lid. Reach out to hello@ratiocoffee.com and we would be happy to replace that for you. - Ratio Customer Experience Team

Posted 1 year ago

“The Six makes great coffee, but there is inconsistency of the volume markings on the reservoir and the documentation.”

Helpful Report

Posted 2 years ago

“We've been happy with this”

Helpful Report

Posted 2 years ago

“Great coffee! Ratio Six feels like a great quality build and i love the bloom feature! Only thing i’d like to point out is the power cord connector that sticks into the machine itself comes loose alot. I tried reaching out, but still did not get a response for a replacement.”

Helpful Report

Posted 2 years ago

“The loaner is great. It arrived clean and ready to use. I am thankful for the loaner program, because I can still brew coffee in a nice, elegant coffee maker. Thanks Ratio.”

Helpful Report

Posted 2 years ago

“It's a good quality machine. The extraction isn't as good as a pourover with a gooseneck and a kalita. My guess is that it's because the water passes thru the grounds too fast for a good extraction. But, it does produce coffe in 5 minutes, so I will continue to use it on most days. Overall I'm very happy with it.”

Helpful Report

Posted 2 years ago

“Their machine makes excellent coffee, but their carafe is messy and overly complicated.”

Helpful Report

Posted 2 years ago

“I like the opening of the carafe on the ratio 6 for easier cleaning. The carafe on the ratio 6 keeps coffee hotter much longer than the ratio 8.”

Helpful Report

Posted 2 years ago

“I would rate it a 4.5. I love it and everything about is great, the look, the cup it produces, it's wonderful. The only thing I have against it is its a little messy to pour. Intuitively I want to push the lever down and then pour but when I do that it makes a mess. I know you guys say to pour then push the lever but it still makes a mess, other than that fantastic product!”

Helpful Report

Posted 2 years ago

Ratio Coffee is rated 4.2 based on 298 reviews