Raw Generation Reviews

Name: Raw Generation
Address: 309 Morris Ave, Long Branch, New Jersey
Rating: 4.43

4.4 Rating 4,246 Reviews

86 %

of reviewers recommend Raw Generation

4.4

Based on 4,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

7323208134

Location:

309 Morris Ave,
Long Branch
New Jersey
07740

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the 3 day skinny cleanse And unfortunately didn't work for Me. I had other expectations I wouldn't recommend this juices.”

Helpful Report

Posted 7 years ago

Hi there! Please contact me directly at support@rawgeneraton.com. I would love to learn more about your experience and do whatever I can to rectify the situation. Thanks!

Posted 7 years ago

“I was super excited to try this cleanse and day 1 into it and have only like 1 of the juices and it is hard to force them down. Don't think I would try this again, and not going to be able to finish the rest of the weeks drinks which is a waste.”

Helpful Report

Posted 7 years ago

Hi there, please contact me directly at support@rawgeneration.com so I can learn more about your concerns and see what I can do to rectify the situation. Thanks!

Posted 7 years ago

“gritty and some have added sugar (ex: Tone & Trim: peanut butter powder, sugar, sea salt etc)”

Helpful Report

Posted 7 years ago

Hello Sheryl, We apologize there were some juices in your protein cleanse you did not like. In the future, we would be happy to work with you and customize your juice cleanse to which juices work right for you. Please email us at support@rawgeneration.com.

Posted 7 years ago

“Poor customer service and shipping”

Helpful Report

Posted 7 years ago

“Have ordered multiple times from them. Very hit or miss, most recent time took 5 days to receive the order and took a while to get a response from customer service as I never received my shipment confirmation.”

Helpful Report

Posted 7 years ago

Hello Scott, Our sincere apologies, about the wait on your product. Going forward if you need your order on a specific date, we would be more than happy to assist you. Please contact us at support@rawgeneration.com. Please keep in mind all products take about 3-5 days to process and depending on where you are located 1-3 days to ship.

Posted 7 years ago

“I have dealt with customer service at Raw Generation about three or four times now and they have never met my expectations in customer service. I have been quite disappointed. Even if they solve the problem, which I don't know that they ever have, they are never very friendly or really put an effort forth to try very hard, communicate well, or be as pleasant as possible.”

Helpful Report

Posted 7 years ago

Hi Amanda! I just went back in the conversations between you and the support team. We apologize for the inconvenience of the mix up with the subscriptions. If there is anything we can do to help the situation that we have not already done please email us at support@rawgeneration.com.

Posted 7 years ago

“Haven't received my product yet”

Helpful Report

Posted 7 years ago

Hi there! Your order was shipped out today for delivery on Thursday. Your tracking number is 787413203783 via FedEx

Posted 7 years ago

“Well right I am a littl disappointed in the ordering process. I ordered last Wednesday evening and I am now told my juice will arrive Thursday. Little surprised and disappointed it takes 7 days to receive your order when you pay $80 for shipping.”

Helpful Report

Posted 7 years ago

Hi there, I do apologize for that. Unfortunately when your order has to go express it can only be sent on Mondays and Tuesdays, so if you place an order anytime after 2PM eastern time on Tuesday, it is not shipped out until the following Monday. I do apologize for any inconvenience.

Posted 7 years ago

“This was my third juice cleanse company and least favorite. The main reasons are delivery convenience- it has you call if you want the juiced delivered a specific day, rather than just entering it online when you check out. The girl promised me I'd get my juice early, when in fact I got it late. I had to email the company because a week went by and no shipping confirmation was sent to me. Then the girl who emailed me promised me I'd get it a certain day, and it came 3 days later. A juice cleanse is something you plan. Also the taste of some of the juices were undesirable. Will be using other companies next time.”

Helpful Report

Posted 7 years ago

Hi there, so sorry for any inconvenience or troubles you may have had. Please email me directly at support@rawgeneration.com so that we can do whatever we can to make this experience a better one for you.

Posted 7 years ago

“When I placed the order it wouldn't let me select the delivery date, so I called the number as instructed twice and left messages. I also emailed. Instead of calling me back, I got an email the next day stating that my order had already shipped and providing the tracking number. Well, the shipment is coming on a day when I'm out of town so my choice is to either cancel my vacation or let the juice rot in the heat. My vacation is pre-paid, so I'm going to have to let the juice rot and it was a complete waste of $162, since the shipping process is inflexible and the RAW team is unresponsive. Very unhappy. The saddest part is that the juice was probably lovely but I won't get to drink it.”

Helpful Report

Posted 7 years ago

Hi there! So sorry for the inconvenience. Please contact me directly at support@rawgeneration.com and I would be happy to send out a replacement. Also, if you ever think that we haven't answered you please check your SPAM folder, sometimes our emails back end up in the customer's SPAM folder. Please email me ASAP and we can set up a replacement for you.

Posted 7 years ago

Hi there, I am so sorry for any inconvenience that you have experienced. Please contact me directly at support@rawgeneration.com and I would be happy to help make your experience better.

Posted 7 years ago

“Was supposed to arrive Tues (yesterday), has not come yet”

Helpful Report

Posted 7 years ago

Hello Kristi, Our sincere apologies, these juices are scheduled to be delivered on Thursday. Here is your FEDEX tracking # 787270331467. Unfortunately, it takes 3 days for us to deliver on the west coast.

Posted 7 years ago

Hi there, please contact me directly at support@rawgeneration.com if you still have not received your package.

Posted 7 years ago

“I've ordered from RawGen before (about a year ago) and had a really great experience. This time however, the communication from the company was so poor. I never received any kind of confirmation that my order had been received, even after going on to the website to request a confirmation. I had no idea if my order was received or when to expect it. When I did finally receive it, the box was quite damaged and I'm unsure if the refrigerated aspect of the packaging was effective at all. Not sure I'll even drink what I have in the freezer, but I definitely won't be ordering from here again.”

Helpful Report

Posted 7 years ago

Hello Maggie, Our sincere apologies for the miscommunication with your order. We would be happy to make this right. Please contact me at ali@rawgeneration.com.

Posted 7 years ago

Hi there, we apologize for any inconveniences you may have experienced. Please contact us directly at support@rawgeneration.com

Posted 7 years ago

“The juices arrived on time and were still frozen. My review is only low because the green juices were very hard to stomach. My husband and I could not tolerate the smell or strong spinach taste.”

Helpful Report

Posted 7 years ago

Hi there! If you would like to contact me directly at suuport@rawgeneration.com I would be happy to work something out with you to make your overall experience with our product better!

Posted 7 years ago

“Product horrible giving two starts because at least they refunded my money.”

Helpful Report

Posted 7 years ago

“Hello! After a difficult time ordering and correcting orders from customer service, I received my 3-day protein and juice cleanse. I definitely recommend following their instructions of not thawing the juices until the day before you drink. I put all juices in the refrigerator and by day 3 the protein drinks were chalky and borderline inedible. Other than that -- the juice blends were delicious, I never felt hungry, and I loved the cleanse experience. I feel like I hit the refresh button. :)”

Helpful Report

Posted 7 years ago

“I was exhausted, moody and light headed. I did not see any change in weight. I wouldn't call this the skinny cleanse. It doesn't help with weight loss.”

Helpful Report

Posted 8 years ago

“Terrible experience. I ordered through Groupon and somehow Raw Generation also ordered. I only received one order but charged a total of $231.71. When I contacted support, they said $92 was for shipping and I needed to contact Groupon for the balance.”

Helpful Report

Posted 8 years ago

“I had done the skinny cleanse in the past and had a great experience and was excited to do it again. However I was very disappointed. I was made physically sick from doing this cleanse, I would wake up with headaches that would make it almost impossible to get out of bed and it seriously messed with my stomach both during and after the cleanse. I followed the guide for the cleanse both times and had radically different experiences, so I'm not sure what they changed, but I am sure I will not be using Raw Generations products again. And I tried contacting customer service to see if they could provide an explanation as to why this cleanse made me physically sick and all they had to say was that they're sorry I wasn't happy. They offered no explanation or way of rectifying the situation. And with plenty of other options out there for cleanses, you would think they'd value customer loyalty and satisfaction, but clearly they do not.”

Helpful Report

Posted 8 years ago

“My fiance and I have purchased from Raw a few times and had no problems, to the points where we've actually referrad our friends to use this service. This experience however was very different. I ordered my cleanse on Nov 24th and was told in the confirmation email I would receive another email confirming when my order would be delivered "within hours" of my order. No such email came so 24 hours later I emailed RAW explaining this and asking when my order would arrive. Rather than getting an apology from my delayed order, I received a rude email from someone called Amanda who simply said "we have 400 orders over thanksgiving, you'll get your order confirmation when it's shipped". Five days later I got my confirmation. Generally very unimpressed and I won't be ordering again.”

Helpful Report

Posted 8 years ago

“I'm so disappointed to learn this cleanse was nothing of what I thought it would be. They weren't fresh tasting and were stale frozen, by the time they defrosted. I felt bloated and not cleansed and they were so high in fat, I actually gained a pound, rather than taking anything off or just maintaining my actual weight. I wouldn't purchase this again. I'm disappointed it wasn't closer to my expectations.”

Helpful Report

Posted 9 years ago

Raw Generation is rated 4.4 based on 4,246 reviews