RebusFarm GmbH Reviews

Name: RebusFarm GmbH
Address: 16, Montanusstr., Leverkusen, Leverkusen
Rating: 4.57

4.6 Rating 204 Reviews

83 %

of reviewers recommend RebusFarm GmbH

Company Reviews

Metrics

Info

4.6

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

221 67782940

Email:

marketing@rebusfarm.net

Location:

16, Montanusstr.,
Leverkusen
Leverkusen
51373

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"I had an extremely disappointing experience with RebusFarm, leading me to strongly advise against using their services. The core issues revolved around inadequate customer support and unexplained, inconsistent pricing for rendering services.\r\n\r\nFirstly, the customer support was frustratingly slow and inefficient. The first support agent I chatted with unexpectedly left the chat after about 45 minutes without notice.\r\n\r\nI found myself repeating information and waiting for prolonged periods without any substantial help. The representatives seemed unprepared to handle my queries, resulting in a waste of time and adding to my frustration.\r\n\r\nThe most significant issue, however, was the inexplicable increase in rendering costs for resubmissions of the same scenes for redos. Redos by the way were a result of the RebusFarm system not handling Cinema 4D\u2019s Takes system properly. Despite multiple assurances that the scenes were identical in terms of settings, materials, and lighting, I faced a drastic and unexplained cost increase for each subsequent render. For example, one render cost 12.75 RP, while a subsequent one skyrocketed to 41.89 RP. This inconsistency was not justifiable, especially considering my familiarity with rendering processes and the fact that these scenes rendered locally took equal time.\r\n\r\nCustomer support failed to provide a satisfactory explanation for these discrepancies, resorting to vague justifications about changes in lighting and materials, which were not applicable in my case. Their inability to acknowledge the possibility of an error on their end or to offer a viable solution was deeply concerning. It felt as though they were avoiding the issue rather than addressing it head-on.\r\n\r\nIn conclusion, I am thoroughly dissatisfied with RebusFarm's services. The combination of poor customer support and inexplicable cost increases for identical rendering tasks is unacceptable. I strongly advise potential customers to consider alternative rendering services to avoid similar experiences. I have decided not to use RebusFarm again after my current credits are exhausted. This has been an unfortunate and costly lesson in the importance of service reliability and transparency."

RebusFarm GmbH 1 star review on 6th December 2023

Anonymous

Anonymous // 01/01/2019

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“Perfect and successful support!”

Helpful Report

Posted 4 years ago

Thank you very much!

Posted 4 years ago

“we have been working for a month on an important project for our company, when it was time to start rendering we faced a few issues, but the support at rebusfarm was kind enough to walk us through them every step of the way! amazing team, and reliable service.”

Helpful Report

Posted 4 years ago

Hi Alfred, Thank you very much for your feedback and for taking the time to write this. We really appreciate this.

Posted 4 years ago

“It was a pleasure using their service! At first c4d made me problems (i did not knew how to install rebusfarm), so they were eager to help me find out what the problem was. Then i discovered rebusfarm had a problem with Vray Dome Camera, and after an hour they updated their plug-in so i was able ro render! Never experienced such great and fast support :)”

Helpful Report

Posted 4 years ago

Hi, Thank you very much for your feedback. We really appreciate it!

Posted 4 years ago

“My experience was amazing! They were very kind and professional! They also helped me a lot to prepare the files. They are very helpful! The quality of the final render is very good! I will use their service again, for sure!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We appreciate it very much!

Posted 4 years ago

“Best render farm so far. Completely integrated into your environment, works like a charm and is also cheap. The assistance is a real assistance (not a skype chat with some guy somewhere).”

Helpful Report

Posted 4 years ago

We are happy that you like our service and we appreciate your feedback very much! Thank you!

Posted 4 years ago

“I've used this service several times for projects beyond my Render Garden's capabilities. Their service is well integrated into my 3D platform (C4D) and has plenty of umph to tackle my projects. And, plug-ins don't appear to be an issue either. The service is well designed, and it's simple to monitor your rendering projects. My only suggestion to users is to run a few test render frames on their platform prior to running the entire shebang. Their Render Cost Estimation tool (not the CostCalculator) is not logical or easy to use. Simply submit just a few frames of your project's most complicated shots, then extrapolate from the results your cost/frame. Then in their ControlCenter, resubmit the job with the correct frame times, or just re-upload the entire correct-length project. The team is VERY responsive and their service is efficient and polite. I wholeheartedly endorse their service.”

Helpful Report

Posted 4 years ago

Hi Curtis, Thank you for taking the time to write such a detailed review! We really appreciate it! We would like to have a closer look at what you said about the cost estimation tool so that we can possibly make it easier to use. Can you please send an e-mail to marketing@rebusfarm.net, in which you describe in more detail what you find complicated about the cost estimation and what you would prefer to have to make it more simple? We would love to hear your feedback. Best wishes, Your RebusFarm Team

Posted 4 years ago

“the attention is immediate and incredible, NATALIE attended me with a lot of professionalism, patience and effectiveness. she detected the problem and solved it. i am infinitely grateful to her, she saved the day”

Helpful Report

Posted 4 years ago

Thank you for the great feedback! We are happy that we were able to help you and save your day.

Posted 4 years ago

“Excellent support! Hugo helped me for several hours not only with their service but with my scene and setup!! He is very patient and knowledgeable. After we fixed all my problems in the scene - the project (animation) was rendered in a few minutes! Thank you very much! :)”

Helpful Report

Posted 4 years ago

Thank you for your review Valentina. We appreciate this very much!

Posted 4 years ago

“Good company with one of the best support team. They helped on every rendering step and answered quickly. Thanks a lot. Good job, guys!”

Helpful Report

Posted 4 years ago

“In moments of global crisis when the covid-19 paralyzes the world, the Rebusfarm team gave me great attention to finish my project. Natalie, Hugo, María, Diana, Agustín and Sabina I thank you for having provided me with such excellent service and excellence, they are 10 points very well earned, Embrace and God bless you. Guillermo”

Helpful Report

Posted 4 years ago

“Rebus is a perfect tool for people offering any 3d services! but best of all, its their close and warm attention. They have even saved my university semester once since my laptop died without any backups, and rebus team kindly send my files i uploaded. They are always willing to help! Special thanks to Natalie and Diana!!!”

Helpful Report

Posted 4 years ago

“I had a problem with the voronoi fracture, In 30 minutes the bug was fixed. They uploaded a new launcher to download. And I could send it to the render farm. THEY FIXED A BUG IN 30 MINUTES SO I GOT TO RENDER AGAIN JESUS THIS IS AN AMAZING SERVICE LIKE HOLY COW!”

Helpful Report

Posted 4 years ago

“RebusFarm is a lifesaver in situations when time is critical and the job requires a lot of hardware resources. And prices pretty fair for this quality of service. Definitely recommend.”

Helpful Report

Posted 4 years ago

“Rebusfarm is a company that keeps striving for quality and keeps improving it's services. The platform for rendering is just excellent and the response when there is an issue is lightning fast. Top notch”

Helpful Report

Posted 4 years ago

“Für meinen Workflow ist die Rebusfarm absolut genial. Es ist als würde man lokal rendern. Dies zu Preisen, die im Vergleich zu einer eigenen Renderfarm unschlagbar sind. Sollte mal etwas nicht klappen ist ein netter und kompetenter Support sofort zur Stelle. Habe die ersten Erfahrungen um 2008 gemacht und bin seit ca 10 Jahren Stammkunde. Wurde dabei nie enttäuscht und kann ich die Rebusfarm nur weiter empfehlen! An dieser Stelle ein riesen Kompliment und ein grosses Dankeschön an das ganze Rebusfarm Team. space communication GmbH, Zürich”

Helpful Report

Posted 4 years ago

“I've used RebusFarm for a number of years. I find it very reliable and consistent. The pricing is as good as any other farm and the support is fantastic, fast and friendly. I enjoy using the farm for large animations using VRay for things that would just take too long on my local machines. They seem to keep up with all the necessary Plugin updates very quickly also.”

Helpful Report

Posted 4 years ago

“Short answer, it's a frustrating experience that leaves you stuck and disappointed with nonrefundable credits, 0/5 would not recommend. Long answer, I've been using Rebus on an off for years. I only come back because I have nonrefundable credits that I don't want wasted. The customer service is quick, responsive and generally helpful (They need to be because of all the other issues that you will encounter throughout the process). The farm and plugins on the other hand are unreliable and inconsistent. You will be left with trust issues about jobs completing correctly and on time and need to spend hours constantly monitoring renders and refreshing the control center through the app or web. There is no way you can just set it and forget it by rendering something overnight and have any level of confidence frames will be there in the morning to composite. If there are errors with your jobs and you don't notify them immediately they will not refund the cost of the render. I really want to recommend the service because if you're lucky enough to have your file render correctly the service does work and is quick. Unfortunately it's not always speed that matters, it's trust and reliability that the service will be there when you need it most. Don't count on Rebus to save you if you are in need of last minute renders (as we all experience). Anyone who has used Rebus for some time can vouch this and as you can see from other reviews this isn't an isolated experience. I would be sceptical that the 5/5 reviews are made by anyone who have completed more than a few jobs via Rebus and question their authenticity.”

Helpful Report

Posted 4 years ago

Hi, Can you please specify your frustration with our service? We try to understand what went wrong in your case and looked into your account: What we see is that you had some render jobs on the farm in the last days. Those are the first ones since 2017. All of these jobs went through just fine. There were no errors, you got the output and you downloaded it all. We do not understand why you wrote this bad review about our service. Best wishes, Your RebusFarm team

Posted 4 years ago

“Great services from RebusFarm. Two thumbs up”

Helpful Report

Posted 4 years ago

“Amazing! Service, incredible quality, flawless service (I made some mistakes in the setup of my render with V-Ray and they pointed me all), speed e obviosily price. I did a job for AkzoNobel in Brazil few year ago and it didn't require absolute reality but a style, an identity for the intended event. What was catching was rendering the Recife sea inside the V-Ray. Within hours I was handed the final image (with render passes) at 7,680 x 3,072. Below the final composite. Show!”

Helpful Report

Posted 4 years ago

“I have been using Rebusfarm for more than 6 months. At the beginning I had some problems to upload my scenes due to some unsupported plugins. Apparently it wasnt installed in their system, but they installed it right away and then I was able to upload my scenes. Ever since that we have used their service for several projects where we are tigh on deadlines or by recent customer changes. Thank you rebus keep up the good work.”

Helpful Report

Posted 4 years ago

RebusFarm GmbH is rated 4.6 based on 204 reviews