“I like the Reiss brand very much, and due to Covid-19 there are no local stores for me to visit to purchase your products. I spent almost $500 and was charged $175 for duty fees which I accepted. I had to return two items as one was small and one's color was different from what you see online. I had to pay $90 for return shipping that I do not believe I should be responsible for. All other major brands doing online orders include free return labels with their products (Club Monaco, Massimo Dutti for example). Overall, I'm very unhappy with this experience and would never shop from Reiss.”
“Totally different and the materials excellent just bought 3 summer tops and loved them all - very classy clothes and Reiss as a company great to order from with no fuss a fast delivery will buy again great company! Beautifully packed.”
“Great quality , fantastic on line service . Ordered on a Saturday delivery was on Tuesday. Kept it n touch all way of process by email and from courier. Love Reiss as the soft fabrics and fit are of a superior quality to other brands”
“i like the clothes, however the customer service is at a decline at the London City Stores. unless you buy full price, not sale items, you will be treated as a discount customer and they certainly won't hide that attitude. (previously have bought full price items and could see the difference in service). cherry on top is that you get different type of shopping bags depending if it's a full price/ sale item, almost as if making you ashamed of your purchase.
due to the unpleasant service at several stores, i will be making my purchases online if i choose to buy from this brand again.”
“Ordered and paid for same day delivery and still not arrived on the third day. Customer service promised it was out with the driver, later on in the day I called again to check where it was and the gentleman told me it wasn’t out for delivery that day! Why when I emailed them first thing this morning and then called at 11am!
DO NOT BUY!!!”
“Went shopping last weekend at Reiss outlet last weekend and bought 2 tops, a skirt and a dress for £360. I said I was unsure about the dress and was told I had a fortnight to return it. I returned just the dress today a week later and I was told I could only have a credit note. It was not a lie but the shop assistant consciously misled. I felt conned and will never shop there again. Dreadful! Don't trust Portsmouth Reiss outlet”
“Visited Cambridge branch yesterday but I couldn’t buy anything because Reiss doesn’t stock the average size of English women, 16. The assistant had a very dismissive & arrogant attitude - I left feeling like a leper, all in all a horrible experience. I would never ever return even if they did stock my size.”
“Purchase a bikini and realized 2 weeks later that it was an Xs top and bottom S
Cut tags and trow away receipt
Called Brent Cross to see if I could bring it back for a size S exchange
Really lovely ladies assisted me and put one size S on side to try to see it feel better
Went the next day with my XS top bikini to try S
Couldn’t find full transaction but she did due to date I remember check my card details!
Done all sorted with the right size!
Really impressed with the service
Thank you so much that now I will enjoy my full bikini on my holidays
Much appreciated for a simple and efficient service”
“Ordered $140 shoes. Shoes arrived with holes in them and nasty feet debris and imprints inside as if they had been worn many times. How can any employee do this to customers? The person that packed the shoes must have seen the holes and nasty imprints but chose to pack the shoes anyways. Shame to Reisd. I will be asking for a full refund”
“The quality of clothes is great: the cloth is carefully chosen and the handwork is fabulous. I especially like the design: fashion and elegant for work.”
“Great customer service at your London Liverpool Street store. I was en route to a wedding and they had a wonderful selection of clutches and bags to choose from. The staff were so nice and made the shopping experience very fun. Thank you!”
