RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.86

3.9 Rating 482 Reviews

73 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.9

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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agency@rentalcover.com

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RentalCover.com 5 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order went through 4 times in duplication due to website errors. Customer service unwilling to accept the issue existed or even help and said, "Luckily you are very ahead from your pick up date so you should be able to cancell all of them with just a click" - Thankfully! I wouldn't want to deal with this company in a real claim if the purchase process is this incoherent.”

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Posted 9 months ago

“I cancelled the policy more than 48 hours before it was due to start and I am still waiting for my refund 3 weeks later.”

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Posted 9 months ago

“Their ads claim they cover things like flat tires. They don't. Their disclaimer says they don't cover any part of the car whether attached or permanent. Had a flat. The rental firm (europcar) had not provided the correct lug nut lock for that wheel. I had to pay someone to replace the tire with the wheel still bolted on the car which cost $200.”

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Posted 10 months ago

“Do not use!!! This company is a scam. Can’t reach anyone via phone, chat or email. In the case of a claim you will need to pay back the car rental company first! A totaled car could cost upwards of $30,000. That’s right, you must pay that before filling any claim that will likely be ignored by rentalcover.com. Do not use!!!”

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Posted 10 months ago

“I don’t know about their ability to process a claim because I had no problems with my car, but I have a real issue with their business practices. They popped up after I rented a car through kayak and Priceline in France and I was in a hurry, so I just ticked yes because I, usually take out a policy outside the US. Two weeks later I rented a car through a different online curator and Rental Cover automatically wrote a policy and charged me for it. There was never even a pop-up. How did they know I was even online and renting a car! I was renting through a completely different company. I just got an email from them that said that they had charged me for an insurance policy for the dates of the new car rental. I certainly wouldn’t click on any additional insurance since I have my own insurance in the states. This is overbearing and truly an overreach into my online affairs! Cybercrime really, to automatically write me a policy that I have to then turn around and cancel. This is a good example of AI running wild. For this reason alone, I will never use them again.”

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Posted 11 months ago

“Thesis company is a scam, avoid at all cost. I purchased a rental insurance from them in the month of Feb 2024 and filed a claim in the month of March 2024. After 6 emails I have still not received any feedback on my claim till date ( 29th April). Left a voice mail and no call back either.”

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Posted 11 months ago

“I do not recommend this company, they are not serious, don’t do their work. It is been longer than 3 months since I made the claim and till today nothing is done. Stay away from them it is just waisting of your money and you get yourself into problem with them. RentalCober é uma porcaria de seguro, gatunos, serviço sem qualidade. Vão comer o teu dinheiro do seguro e se acidentares ainda vais pagar o reparo do carro e não é o seguro não te vai devolver merda alguma. Não recomendo para ninguém. Ik zou niemand RentaCover aanraden. Slecht bedrijf onprofessioneel, helpen geen nut. Er is geen contact nummer en per mail blijven ze je gewoon hoop geven en ik mijn geval al 3 maanden heb ik geen geld ontvangen van de claim ook al heb ik recht voor. Dieven!”

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Posted 11 months ago

“Worthless coverage. Do not buy. Does not cover vehicle malfunction. WTF?”

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Posted 11 months ago

“I would give them a zero if i could. I submitted a claim over a month ago and nobody has reached out. I chatted with 2 agents (because i guess a phone is out of the question). and they assured my claim would be escalated. But false, nothing after two weeks. DO NOT USE THIS SCAM”

Helpful Report

Posted 11 months ago

“Buyer beware. I hired a car through booking.com and ticked the option for full car insurance and immediately received an email from rentalcover.com saying that coverage may not be valid if the car I hired did not have basic insurance. Huh? Unscrupulous way of doing business.”

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Posted 11 months ago

“Car rental agency was scam, I had taken insurance out for this rental. Never p/u the car and I didn't use insurance but no refund. This was all through Priceline who referred me to Rentalcover.com.com and insurance referred me back to Priceline. You know how this goes. Bad experience. Just refund my fee for services I didn't even use, it's that simple.”

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Posted 11 months ago

“This company uses deceptive and fraudulent business practices. Do not use them. I rented a vehicle with "full coverage" in Portugal. I had a minor scrape and the rental company charged me E4500. Rentalcover then denied the claim after issuing me a cerificate of covergae. Customer service is poor. They only send comouter generated replies.”

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Posted 11 months ago

“Fast afficient service.”

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Posted 1 year ago

“Esta compañía es PÉSIMA no la recomiendo. NO SE DEJEN ENGAÑAR! Compré 2 póliza cuando alquilé un vehículo. Estacione el carro y cuando iba de regreso alguien le había chocado el bumper trasero. Hice un reporte en el cuartel de la policía , me dieron el número de querella, entregué todas las evidencias necesarias y la compañía de alquiler me proveyó todos los documentos y las pruebas necesarias. Ahora la compañía de seguro RENTALCOVER no quiere cubrir los gastos y dicen que las fechas no concuerdan con la póliza. Teniendo las pruebas de mi parte y de parte de la agencia de alquiler de autos. Son un engaño, les recomiendo escoger otra agencia de seguros. Está no sirve.”

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Posted 1 year ago

“RentalCover.com do not seem to have phone contact details. Bit weary of busines you can't contact.”

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Posted 1 year ago

“Don't bother paying as you will never get satisfaction. Too many hoops and blocking... avoid.”

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Posted 1 year ago

“Since 10 days I am trying to reach about my claim but they dont care me and they dont even do something of my claim. I still couldnt take my refund. So many emails I sent and I attached the missing file of my claim but no they dont care the client. For me rentalcars and rentalcover are already dead , they are not serious and will be scammers. I cant trust them anymore. Somebody should response my emails what is this. Terribble service”

Helpful Report

Posted 1 year ago

“I purchased a policy for Ace Car Rental Toronto Pearson Airport. When I arrived, I was told by the car rental agency that RentalCover.com has not covered them for some time and had to buy insurance on the spot. RentalCover.com refused to reimburse me telling me that it was my responsibility to ensure that the policy they sold me was valid and I had to cancel prior to the date of the rental. How could I know that the policy wasn't valid in advance? This is a very poor business practice on the part of RentalCover.com and I would never recommend them to anyone”

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Posted 1 year ago

“Scam!!! Stay away. Insurance is not accepted anywhere. Won’t refund even if you spot it before you have to take out more insurance with car hire company! This is an affiliate of www.rental cars.com who directed me to the scam at www.rentalcover.com. Who in turn is owned and run by www.bookings.com a supposed reputable company - seems nut so much”

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Posted 1 year ago

“It’s a trap. I hired through booking, premium insurance and the rental company didn’t take it, so I took out other insurance with the rental company they gave me simple coverage, we had an accident and the rental company charged me the deductible, when I contracted rental cover premium coverage it said that it covered everything and they paid in 3 days, 2 months ago they never contact me again. I had a simple crash from behind and rental cover says it was a very complicated multiple crash, they don't read anything. It is a terrible scam in partnership with booking”

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Posted 1 year ago

RentalCover.com is rated 3.9 based on 482 reviews