Reverb.com Reviews

Name: Reverb.com
Rating: 1.23

1.2 Rating 373 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 373 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i sold a guitar that was in mint condition ,all of a sudden i got a refund request that the guitar was not what they paid for ,they were trying to send pictures of same make and model that was beat up and say thats what they got obviously they were trying to pull a fast one ,i was so suprised at this and reverb did nothing ,i refused the refund and after 14 years of selling on reverb deactivated my account ,reverb is not worth the hassle”

Helpful Report

Posted 1 year ago

“Sold an item and they refuse to give me my money. No customer support, just a chat bot that does nothing but say "we're looking into it". It has been 19days from the date of sale, and 12 days since the item was delivered to the buyer. Reverb is holding my money for no reason, making interest on it, while some guy across the country is enjoying my item.”

Helpful Report

Posted 1 year ago

“One day of the Absolute Best and most knowledgeable sites on guitars being sold that there is!”

Helpful Report

Posted 1 year ago

“Reverb absolutely refuses to protect their customers. Recently, I made a purchase of a very high-value flute on their website. I made an offer which the seller accepted within a matter of minutes, and then I paid in full within 10 minutes of the offer having been accepted. Three days (two business days) later, I had heard nothing from the seller, so I sent a message asking which carrier would be used to ship the flute, and if a signature would be required upon delivery so I could coordinate my work schedule to be home if I needed to sign for the flute. No response. The next day (three business days after the sale), I sent another message requesting a status update as well as a tracking number. This was done in compliance with Reverb's published guidelines on how to communicate with a seller when an item hasn't been received; they state that a request for a status update should be sent 3 business days following the sale if no communication has been received. I again received no message back from the seller, but he did upload the tracking number and immediately awarded me 3 stars for feedback (out of 5 possible). I messaged him thanking him for providing the tracking number, and then asked why I received 3 stars for feedback. No response. I waited a day and messaged him again, requesting that he reconsider the feedback he had left for me (outlining all that I said above, making it clear that I was following established Reverb guidelines for the timing of communicating with sellers), or provide me with a rationale for why the low feedback score was given and then allow me to correct any "issue" I might not be aware of. Again, nothing. No acknowledgement of the message. So I contacted Reverb asking if they would reach out to the seller to request that he consider revising his feedback, or update it to reflect a more positive experience - as I had done absolutely nothing wrong to warrant a low feedback score. I gave the seller thousands of dollars and then had to wait several days for a tracking number to be provided (which I had to essentially force out of him), only to be awarded 3 stars following radio silence throughout the entire transaction. Reverb said they could not request that the seller revise his feedback. I made a second request, indicating that I would have my account deactivated if I had zero recourse other than to leave a rebuttal on the feedback he had arbitrarily and/or capriciously left for me. Again, Reverb refused to get involved. My account has now been deactivated per my request because I refuse to allow myself to be associated with any online marketplace where such horrible practices are allowed to occur. Keep in mind I have over 1,650 positive reviews (100%) spanning over 23 years on another popular online marketplace, which actually goes to bat for its members when something fraudulent or unethical takes place. My advice (like so many others on here): Stay FAR, FAR AWAY from Reverb. If you are trying to establish an online gear shop, you have literally no way to protect yourself from predatory members who are in no way held accountable for the reviews they are allowed to leave for others. It took just 6 transactions for me to get burned. I'm not hanging around for a 7th.”

Helpful Report

Posted 1 year ago

“Hello, It has come to my attention that Reverb is running what I would call a scam. If you do not purchase their Safe Shipping and still purchase the label through Reverb you are not eligible to file a claim if your package is damged. You are not eleible to file a claim through Reverb or with the carrier. Thats crazy IMHO I sold a guitar that was packed very well and it arrived damaged to the buyer. Of course he wants to return it. I am stuck with a damaged guitar with no recourse. Reverb customer service is non existant. I scheduled a call with them and 15 minutes before the call was to happen it was canceled by Reverb. Not sure how you can offer shipping with a carrier and refuse the benifits. Has anyone else had this issue with Reverb?”

Helpful Report

Posted 1 year ago

“Dogshit company. Banned my account because I refused to issue a refund to a SCAMMER who pried a piece of my item off with a screwdriver”

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Posted 1 year ago

“I posted a graphic equalizer. I've sold scores of items in the past. The site gave me an outrageous shipping cost, more than what I was charging for the equalizer. I was told by chat or email that they no longer talk to people. You either work out you issue by email or you get nothing. I cancelled the transaction and will find another place to buy and sell.”

Helpful Report

Posted 1 year ago

“Posted 4 vintage guitars on this SCAM site.. After 2 weeks NOTHING but scammers trying to steal your personal formation WITH REVERB MANAGEMENT HELP.. ! I sold a guitar and it turned out to be a scam WITH THE HELP OF REVERB management. They RIPPED me off for $400... Then said oh sorry.. We'll "Look into" getting you the money back that WE STOLE FROM YOU.... Yes not one word not one dollar. This site is COMPLETE SCAM as the one STAR rating shows. As other posters say they encourage FAKE and ID THEIFS because without them the site would be a ghost town. Ex employee told me they need them because they are over 80% of the user base and Reverb caters to them... BE WARNED. I now know from experience and am out $400... don't make my mistake!!”

Helpful Report

Posted 1 year ago

“They allow fraudulent sellers on site, you buy stuff that doesn’t exist, then Reverb tells you it is your problem. Stay far away.”

Helpful Report

Posted 1 year ago

“Do not trust reverb, I sold an item I haven't seen my money, it's been about a month.. they won't call me back, they keep leading me on.. this is a rip off site.. Bryce p, is one of the agents who's giving me the double talk, keeps telling him my money is in the in the bank, never see it.. I don't know how I'm going to get my money back it's almost $300.. but do not trust this company, I'm going to be on a campaign to discredit this ripoff fraudulent company.. buyer”

Helpful Report

Posted 1 year ago

“I will not deal with Reverb again if at all possible. They have not transferred my payment in over a good week. My sale went smooth with my buyer but Reverb does not send the payment!!!! Terrible service. If I could give a zero I would gladly do that.”

Helpful Report

Posted 1 year ago

“Customer service is awful. I returned a guitar. The seller told reverb that the seller received the guitar back. The seller wanted to refund me. But reverb would not allow it until I provided pictures of the guitar, that I no longer had! They won’t connect you to a supervisor. They just hang up on you when you call the number. They disconnect the chat without answering your questions.”

Helpful Report

Posted 1 year ago

“If you are thinking of dealine with Reverb; think again and then DON'T! THey make no effort to verify the quality or condition of the equipment/products they sell and when the equipment proves defective they do absolutely nothing to correct the situation. I Placed an order with “Reverb” for a Sony DAT recorder/player. In the seller’s listing, it specifically stated that 'I...plugged a lo-z mic into the XLR inputs, set the record level at 4, started recording and proceeded to "sing" into the mic continuously. It did an excellent job at recording & playing back." I purchased the unit based on the seller's description of the it as a working machine. Once the order was delivered, I spent most of that day and evening attempting to play already recorded tapes and make new recordings. It was obvious that the tape deck mechanism was NOT WORKING; it would neither play tapes with existing content nor would it record new or playback new content. This would have been obvious to the seller had he actually tried to record/play as was described in the his listing. That same night I requested a refund through the “Reverb” customer service website and immediately received email from “Reverb” denying my refund request. I replied to “Reverb” describing the problem again and was told to contact the seller directly. I made several attempts to contact the seller through “Reverb’s” website. with the seller makien no attempt to reply. I then reversed the charges with my bank...weeks later, I start getting emails from "Reverb support" essentially demanding that I order my bank to pay. Perhaps I've just been lucky but i've bought and sold audio/music equipment for many, many years...new and used...from a varitey of businesses...before Reverb, I've never dealt with a company who seem purposely oblivious the the concept of customer service. DO YOURSELF A FAVOR AND DON'T DEAL WITH REVERB!!!”

Helpful Report

Posted 1 year ago

“This is another piece of a shit😡😡😡 In my country, the government would have withdrawn their operating license because of this a long time ago.”

Helpful Report

Posted 1 year ago

“I have been in music for over 50 years and have never been this disappointed in service. No acknowledgement of payment no notice of shipment no tracking information. NOTHING. Then when I finally get my purchase I get it from a drop shipper. Will never buy here again.”

Helpful Report

Posted 1 year ago

“Multiple hidden fees that are not advertised anywhere until AFTER you make a sale (and they’ve already taken the money). Scam all the way around. Just use eBay or any of the number of known sites with years of reputation.”

Helpful Report

Posted 1 year ago

“Having used reverb for many years, things have taken a turn for the worst. Fake sellers and buyers have unfortunately taken over the site. They will take your money then you will struggle to get it back it again with Reverb. No one to speak to just message bots. Don't use until they clean up their act.”

Helpful Report

Posted 1 year ago

“This company hid payment delay information related to Silicon Valley Bank from customers. To make matters worse, this company reached out personally to larger companies who were owed payments yet left smaller sellers hanging out to dry. Unfortunately, unless you were a preffered larger company doing business on thir platform, you did not find out until the Monday afternoon following. Of course, this was only after the FDIC guaranteed accounts above the 250K limits. Avoid this unscrupulous company!”

Reverb.com 1 star review on 17th March 2023

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Posted 1 year ago

“bought mixer rack - the 2 legs did not match. because they did not match, cross bar would not attached. Sold as Excellent condition however, heavy scratches on all sides. Impossible to get the help needed for exchange or refund. Stuck with a piece of garbage which could only be used as a boat anchor.”

Reverb.com 1 star review on 15th March 2023

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Posted 1 year ago

“reverb is very bad, dishonest and deceitful, dont do any transactions with reverb”

Helpful Report

Posted 1 year ago

Reverb.com is rated 1.2 based on 373 reviews